Descubra sua estadia em Utrecht

The air conditioning in my room hadn't been working for my entire stay (almost two weeks). I reported the problem to the staff, but nobody was able to solve it. I reported it using the form they have on their website and nobody replied to me. I could not sleep two nights because of the heat so I asked to change my room: they told me it was not possible because the hotel was fully booked but on their website there was always a room available... Bad experience with the organization of the laundry service. Backdoor ringbell does not work properly, at any time I wanted to enter the hotel I had wait a couple of minutes to have the door opened. Not good cleaning (dust in the corners of the room). The gym room is too small and not well cleaned and the equipment consist just in a cyclette, a tradmill and an elliptical machine, so no weights or space to workout. I have to wait weeks to have my company's data added to the invoice even I asked for it when I booked my room online. Appartenly the receptionist could not do nothing about it... The only two good things that I noticed is the quiet at night and day, and the nearby bus stop that is directly connected to the city center.

First and foremost, this is NOT the review I was planning to write. Everything was very nice until the last day of my stay. One day before my check-out, I charged all my electronic devices, left cables on my bed and went to the conference. Upon return, I saw the room cleaned but noticed only at night that my Apple Watch cable disappeared. I searched everywhere & couldn’t find it. Everything else was there (documents, jewellery etc.). Being 100% sure the cable was on my bed BEFORE room cleaning, I spent 2 hours clarifying the issue with staff in the morning. The most ‘exciting’ things happened at the reception. I was offered to be contacted in case the cable is found. I explained that I’m not satisfied with that and asked for the management. A young woman representing the management started our conversation defining the problem as “you’ve LOST your cable” (NO, I HAVEN’T “LOST” my cable, I LEFT IT ON MY BED, NOT the same). She continued accusing me, indicating it’s actually all my fault: - I probably “lost the cable somewhere else, maybe it’ll be found in the hotel”, - I “should have put my stuff in the safe” (MAYBE. But even if I had done it, it would NOT have crossed my mind to put an Apple Watch cable in the SAFE! Maybe I should have put my whole suitcase in the small safe as nothing is safe in this hotel anyway?!) - When I asked for compensation of the cable cost (not so cheap - 40 Euro), she reacted “but do you suggest that someone STOLE your cable?”. I responded I don’t suggest that but I don’t think it’s fair that I left the cable in the room, don’t find it anymore and must pay for it from my own pocket… - “Who knows what happened in the room, not sure the cable was there at all” - so the hotel won’t compensate the loss. Very convenient to say to avoid any responsibility, maybe it’s not the first time when it happens? Overall, I find the way this management staff member spoke to me outrageous & unacceptable. I hope it’s not hotel’s policy to deal with such issues like that.

Modern duplex room type, suitable for young people. Good service. A bit out of the old city center but within walking distance. The surrounding environment of the nearby canal is excellent. recommend.

near by congress location

Wij hebben een ontzettend fijn verblijf gehad in dit hotel. Personeel is allemaal bijzonder vriendelijk. De Queenkamer was knus, gezellig en erg schoon. Koffie en thee op de kamer en heerlijke luxe doucheproducten in grote flessen aan de muur (zelfs aan conditioner en bodylotion is gedacht!). Heerlijke comfortabele bedden en warme inrichting. Ontbijt vonden wij heerlijk; ook hierbij was aan alles gedacht en zelfs toen wij ons vergist hadden in de tijd werd alles uit de kast gehaald om het ons toch naar de zin te maken. Het hotel is inderdaad ietwat gehorig maar ik denk ook dat dat veelal met het sociaal gedrag van andere gasten te maken heeft. Als ik midden in de nacht naar mijn hotelkamer ga dan ben ik gewoon stil maar helaas is niet iedereen zo en dan wordt je inderdaad wakker ‘s nachts. Afstand tot centrum is super. Wij zouden zeker nog eens terug komen!

The hotel is located in the park, the environment is very beautiful, the room is spacious, there are wild geese, swans, ducks and other wild animals on the lake. The facilities and service quality are high. It is the only hotel that is surprisingly pleasant for this business trip. It is indeed 4 stars standard. It is also very convenient.