Descubra sua estadia em Nieuwerkerk aan den IJssel

Never again. We came here for a quick drink and something to eat because we were stuck in traffic on our way to Utrecht. I have been going to van der Valk hotels for years. We have dined or stayed at several this week alone such as Dordrecht, Blijdorp and de Bilt. As such I am used to a specific level of service at van der Valk establishments. This one did not deliver. We waited a long time to be seated. Once the bartender saw that none of the young serving staff were going to seat us, he took it upon himself and served us our drinks and took our order. We would have liked some coffee afterwards, but the serving staff completely ignored us. We therefore decided to forego coffee and pay. A young lady came to clear our table and I asked her for the bill. She said she’d bring it right after she brought our plates to the kitchen. Unfortunately, one of the young male receptionists decided to take his break at a table at the far end of the restaurant right as she came out of the kitchen, and she decided that sitting at the table and flirting with him was more important. None of the other staff were anywhere to be seen. She finally decided to get back to work 20 minutes later. I got up and walked to the bar where all the serving staff were now standing and asked for the bill, again. I then got a snarky answer from one of the male servers that his colleague was currently printing it. I replied that she had been “printing it” at the table at the far end of the restaurant for the last 20 minutes and that I was done waiting for it. It took another 5 minutes and the same young male server ended up bringing us the bill. She did not have the courage nor the decency to own up to her mistake and apologize in person. Instead, she sent out a colleague to possibly take the heat from dissatisfied customers for her rudeness. When we left, all of the serving staff had made themselves scarce. I am sure other customers would have just left without paying instead of waiting a total of 25 minutes for the bill. As said in the beginning, I will not be visiting this particular van der Valk again. There are others close by with much better service that this young staff should take as an example!

We verbleven hier een lang weekend met onze hond. Het park oogt rommelig. Verschillende soorten huisjes, waarvan een grote hoeveelheid eigendom is. Ons 6 persoons huisje Leijhoeve had nog het meest weg van een luxe stacaravan. Aangezien we met z'n drieën en onze hond waren, was het best ruim. Maar als je hier echt met z'n zessen zou zitten, was het krap an. De inrichting is mooi en huiselijk. De staat van de bedden en de meubels is erg goed. De enige minpuntjes die wij ervaren hebben zijn: * erg weinig parkeerruimte bij het huisje. Wss. doordat het huisje van de buren een eigendomshuisje was, waarbij 4 auto's / bestelbusjes wel erg ruim geparkeerd stonden, ten koste van onze parkeermogelijkheid. * Het park oogt druk en ligt ook aan een drukke dijkweg. Als je een park zoekt voor je rust, moet je NIET hier zijn. De service aan de receptie was vriendelijk en goed.

there was no plug for the bath and shower handle broken. Average room with good shutters to make the room dark. Good TV. Just a pity you cannot wash yourselve. Not possible to book online with a mastercard or visq card.

We checked in at 8PM with our baby. We got the key to the room and to our surprise the room was disgusting and not cleaned yet. Reception was very sorry, proposed to clean it directly. We went to diner and came back, room still dirty ! It was 10h30 PM meanwhile and still not room ( already payed for). After this they proposed another room, we took it but no form of commercial gesture was proposed ! So we called reception and required a compensation. They offered very embarrassed free breakfast.

The hotel was conveniently located and very clean. The staff was excellent. Helpful and kind. For example, Daniel in the dining room fetched breakfast for my 8 year old after breakfast was closed. Michael at the front desk called several taxi companies until he found one that could drive us to the airport at our desired time. Would stay again.

I couldn't sleep all night through the noise of the cars in the highway. Every day cleaners come to your room but the dirty towels are not replaced! Very bad kiss you don't feel good at all during sleep! The expectation is behind the desk and there you can only feel warm, No coffee machine in the room and the water cooker was very dirty! Nice restaurant but for someone who is vegetarian is not made a lot of choice! Some staff were lovely but also someone is at the reception that gives you unwelcome feelings!

Excellent hotel. Great service. Price was a little steep so I might have expected more (the fridge didn’t seem to work, TV volume was blocked way too low for example). I heard the breakfast was amazing so we booked it (27,50€/person) but I don’t believe it’s entirely worth it - most of the food is very good of course you get to order freshly made items from a menu (everything was great on that except from the wrap which could have been put on a buffet honestly it was clearly made earlier and put in a fridge and was past soggy) but I feel the buffet could have more things (you have some pastries and bread, a little ham and cheese, granola and some watermelon). Overall again very nice experience just had a few things here and there that we noticed that we challenge more easily when the price is so steep. 7/10 would recommend the stay.

Zeer net en ruim opgezet hotel met voldoende parkeergelegenheid. Schone kamers, niet super de luxe; maar van alle gemakken voorzien je kunt een bakje koffie of thee op de kamer klaarmaken en met fijne bedden (1102). Vriendelijk en behulpzaam, Nederlands sprekend, personeel. Je kunt tot 23.45 nog een drankje bestellen in de lounge, mocht je dat willen. Het ontbijtbuffet is behoorlijk uitgebreid met diverse broodjes (hard/zacht/hartig/zoet), English breakfast, verschillende soorten yoghurt, fruit en beleg en american pancakes en een grote diversiteit aan warme en koude dranken. Er loopt voldoende, vriendelijk personeel rond waardoor je je erg welkom voelt. Wat helaas, vooral voor onze kinderen, erg vervelend was, was dat er een mevrouw in het hotel verbleef die nare en beledigende dingen naar ons riep toen wij na het ontbijt terug gingen naar onze hotelkamer. Het kwam op ons over alsof zij behoorlijk onder invloed was van iets; ze liep/ danste intimiderend in de foyer rond in haar badjas en met een handdoek om haar haar gebonden alsof ze de hele nacht al sinds de avond ervoor onderweg was naar de badkamer. Ze lachte onze zoon uit toen hij bijna tussen de liftdeur kwam wat voor hem echt heel vervelend was. Voor een net hotel als dit was dat wel een afknapper na zo'n geweldig ontbijt en verblijf. Als ik de eigenaar was had ik haar eruit gezet. Wat ook jammer was, waren de omgevingsgeluiden. Rondom het hotel is men bezig met werkzaamheden waardoor je (zelfs op de 11e verdieping) vroeg gewekt wordt door vrachtwagens die af en aan rijden.

Very satisfied, the hotel is very suitable for traveling by car. We rented a car and drove the car to the other side of the children's windmill the next day. Originally, the room rate did not include breakfast, but I didn’t know how to give us two breakfasts, which were also very delicious. Although the hotel facilities are old, but the sanitation is excellent, the surrounding environment is also very good