Descubra sua estadia em Keningau

Stayed at the Sento Hotel recently for a night as part of business trip. Location wise, it is located at the heart of Keningau town with plenty of eateries and convenience shops nearby, all within walking distance. I dare to say that Sento hotel is one of the better options for accommodation at Keningau. The stays comes with a very simple breakfast of either bread with eggs, nasi lemak or fried noodles. Rooms are generally spacious and clean.

The room was comfortable...they used an old style AC but still functional well..the room was clean but a little disappointed because the water thermos was dirty ...hot water was available outside the room but the hot water wasn't enough for everyone ..overall Okey

BAD MANNER AND SOME STAFF ARE NOT WELL TRAINED IN THEY CUSTOMER SERVICE SKILL. WHY? When we check in, we was greeted nicely and all was fine, we took the RM120 family room with king size bed and a single bed. During my reservation through the phone, i asked if there's breakfast included and they politely say no. But then my brother in law also took a room as same as mine, with add on breakfast of RM10. So i was interested when my brother in law inform me that there add on that we can add for the breakfast. Since i prefer conveniences to enjoy breakfast in the hotel, i took my time to ask the receptionists at the counter. I didn't get their names thou, but the first staff that was on duty in the evening was polite but then she seem not knowledgeable for my inquires, so she excuse herself to call her colleague. Here where my beautiful evening ruined by RUDE STAFF of yours. Firstly she didn't even bother asking my name and my room number. I was really polite asking her about the breakfast menu of RM10 which i am interested to add on. Is it wrong when your customer asked what kind of breakfast we gonna have ? She then rudely pointed the menu at the counter. I ask her nicely again was this menu for whole RM10 or any other such as buffet or unlimited. Surprisingly her response to me is ”MANA BOLEH SEMUA INI RM10” as she pointed the menu with sarcastic tone. I was upset the way she answered and explained it to me, if only she was humble and explained it to me in a good manners i wouldn't be this upset. I was then furious not because the RM10 but because of her (the receptionist) etiquettes. In past, I worked in a hotel line (hotelier) before and this is not the way we were trained. Obviously this hotel need to train their staffs. Learn to have empathy and love your job. One bad rotten apple will eventually ruins all the good apples. The room only have shampoo and soap as complimentary so do bring your own tooth brush and tooth paste. I do like the family room it is spacious and big and smell nice. But please do improve your customer service. Some are snobbish. Thank you for your attention.

The aircond need to services, not comfortable at all when the heat outside is so hot, No proper Mug provided, only small cup that already got stain on it, No ketle inside the room, if u wish to make a coffee there is water dispenser outside the room but use your own Mug, the pillow is too soft & Slim, luckily i have brought my own pillow when i need to outstation.

Spacious room ... only TV does not work ... tissue no ... very small soap ... can provide liquid soap .. check in and check out very easy .... thank you