Descubra sua estadia em Urspelt

Nice place, nice welcome, clean nothing to say. Maybe the spa could close a little later that would be nice. Some improvements: air conditioning in the room for the price? Contents of the room fridge included in the price? THANKS

Some pros: Value for money was alright, especially with breakfast included! Location was great, and locality good! Breakfast was good. Good cleanliness of the wellness area. Cons: 1. The fitted bedsheet was horrible, it was not the correct size and kept coming out the entire night. Then the plastic mattress comes on your face/body 2. One of the sauna rooms were under renovation, we should have been informed earlier about this. 3. Another thing that was concerning is. On check-in they ask for a security deposit of 100EUR from the credit card. Surprisingly the staff noted down my credit card no. It was not a swipe or TAP option. It kind of felt vulnerable! 4. The room looks vintage, what's funny is double door inside the same room!!!

On a trip around in Europe, including a stay in an Ibis Budget, and this was the most disappointing. We paid over €20 extra for a 'comfort room'. It was a roof conversion. Boiling hot: No air-con and the only window was in the roof above the bed, which we couldn't open due to rain. Reception told us it had a 'garden view' - the only way to look out of the window was by standing on the bed. No mirror in the room, except the one on the bathroom ceiling. No shower curtain or screen, and nowhere in the bathroom to hang clothes or towels. TV is advertised as having Netflix and streaming services. It had neither. Mentioned all this to reception when checking out, but they simply thanked us for the feedback. Give it a miss! On the plus side though, it is very clean and the staff and drinks in the Irish pub downstairs were lovely!

It was our second stay in this hotel. For our purpose (to visit the shopping center of Massen and Schmiede) the location is perfect. The staff at the reception addressed us in Dutch which was a nice surprise as Dutch is our mother tongue. Staff at hotel (reception, housekeeper, breakfast) was very friendly and helpful. Although it was not mentioned at check-in, we were given a comfort room instead of the standard room we booked, of course this was a pleasant surprise. The comfort room is a lot larger and specious and very nice. Beds are great and of very good quality. One of our friends who travelled with us, suffers from an allergy and he did not sleep so well because of the carpet in the room. But for us it was perfect. There is a free bottle of water in the room and a machine with drinks you can purchase (soft drinks) in the hall and also a microwave and plates you can use are at disposal in the hall. The coffee was with powder and a water boiler, we prefer a small coffee machine with pads or so in the room as that quality of coffee is better. We had a terrace but due to the bad weather we could not enjoy it. Bathroom was spacious with a very good shower. One point of remark: the product in the shower was same for hands, hair and body. We never use the same product to wash our hair or our body so we don't like this (but I brought my own products from home). Breakfast is excellent with a large choice of all products (including smoked salmon). The breakfast room is not very big and can get very noisy and busy at rush moments. Also at the coffee machine there might be some delay. Only remark here: the floor of the breakfast room was ”sticky” so maybe it needs some extra cleaning. As for parking space, there is a big shopping center next to the hotel so parking can be very full and sometimes you need to search for a spare parking space and walk a little further with your luggage (not comfortable with the weather we had). Towards the evening I put the car closer by as it was standing at the end of the parking space at first. We enjoyed our stay here again and will definitely be back.