Descubra sua estadia em Matsumoto

We stayed with our family, including our 3-year-old child. I was worried that it would be too difficult for children to stay at the hotel, and that children would be a nuisance, but we were very grateful that children were welcome. The room was spacious and the drinks in the refrigerator (beer, tea, juice) were free. The room was not cold and was a comfortable temperature. When you soak in the bathtub, your body warms up from the inside, so you don't feel particularly cold. The food was mountain vegetables and country cuisine, so I was worried about whether it would suit my taste, but it was all excellent. Even the mountain vegetables that I usually don't like were deliciously cooked and very tasty. I was also happy with the little thoughtful touch of the flowers picked that day that were served with the sake (sake tasting). The children were served rice and miso soup in the morning and evening, which was very helpful. The hot spring rice porridge for breakfast was excellent. The bath was, needless to say, the best. The milky white bathtub and the pleasant sulfur scent felt luxurious. There was also a diaper changing station in the large bath, so it was safe for children. The open-air bath can be reserved for 30 minutes free of charge. Unfortunately it was raining, but bathing under a hat was a memorable experience. It was a wonderful inn that was also child-friendly. I would definitely like to visit again.

We wanted to treat ourselves for an anniversary so booked in for a night. It is not cheap - we paid SGD 770 for the night, but it was a good experience all the way from check in to check out. The price includes dinner, which was plated beautifully and featured items like lobster sashimi, beef stew and bracken tempura. Breakfast was done buffet style and had both Japanese and Weatern dishes. There are onsens as well. We opted to pay 3000 yen for a private couple onsen for 45 minutes, but there are also public baths on the 4th floor. The bath on the 3rd floor, just off reception, switches between males in the morning and the ladies in the evening. The room was largish and I loved that the yukatas came in a variety of sizes. There is no room clean up till check out, but they do lay futon beds in the room. The room was well appointed and had a great view, small fridge, a safe, and coffee and tea making facilities. There was even a coffee bean grinder. There were ample power points. Wifi was okay though it did drop now and then. There are separate toilet and shower rooms. There is a souvenir cum general store in the lobby where you can even buy condensed milk ice cream. Staff are friendly and efficient. They do have a free shuttle bus from 5 pm at the Matsumoto train station to the hotel, and one the following morning at 9 am and 10 am back to the station.

This Hotel is only a 5 minute walk to the main station making it ideal for travellers using public transport. Its quite a modern hotel with well furnished rooms although probably better suited for single occupancy as the bed is against the wall making a difficult exit for one of you during the night. If you stay less than 3 nights there isnt a maid service but you leave your dirty towels and rubbish outside your room in the morning and clean towels are there upon your return later in the day, initially we thought it a bit odd but it meant we didn’t have to tidy our room before the cleaners came in lol. There is a coffee service in reception in the mornings and the hotel does provide complimentary items i.e. hair bobbles, razor etc. We were room only here so cant comment on the food.

This hotel was booked as part of tour of Japan and we were there for only 1 night. As a solo traveller I was allocated a single room which was very small. It did however have a large bed which based on the space available was probably too big for the room. In order to get my case open to just get a small number of items I needed for one night I had to rearrange the chair and table so I could get the case open. The “closet” if you can call it that, was so small it only had 3 hangers and was probably only about 18inches wide right next to the door. I wouldn’t want to stay in this room more than one night. On the basis you pay a single supplement I find it poor that we solo travellers are given such small and inadequate rooms. In addition, as a tour from the UK, hardly anyone spoke English so it was hard to get the staff to understand when something went wrong, like my kettle which wasn’t working. In credit to the Reception staff, once I finally managed to get him to understand the problem he resolved it very quickly. Finally when we went to breakfast at 7.45am they were already full and we had to wait about 10 mins or so, then a number of the breakfast items had run out. There were 2 coach tours in and they didn’t seem to be able to cope or cater for the amount of people there. I did find the staff very friendly and helpful, so it certainly isn’t their fault. I wouldn’t recommend it for solo travellers.

Excellent traditional ryokan experience. Wonderful dinners and breakfasts every day, and the private reservable onsen was exactly what we were looking for. The area does require a cab ride from downtown Matsumoto but the very attentive staff asked every day when we would like the cab to arrive, making it easy to get back into town. Also being this far out meant it was a quiet and peaceful neighborhood. Great stay, would absolutely go back.

It’s our first trip to Nagano and we wanted to stay at some place convenient. Chanced upon Cafe & Stay CASTANA and what a gem it was ! It’s very easy to locate and right next to a huge Tsuruya Supermarket and walking distance to restaurants, shops etc. Everything was right at our doorstep! The Awaji room we booked had 3 single beds and it’s very clean and almost brand new since it just opened in 2019 and right after was the pandemic. There is a small fridge, microwave oven, kettle, cutleries and bowls, plates and everything you need for a comfortable stay. The room also has a small dining table so we can easily buy food from Tsuruya to reheat and eat if we feel too tired to explore out. The in-house Cafe is also cozy and tastefully decorated and there are a huge range of magazines on traveling etc. The coffee was fantastic as well. Kaneda San, Sachie San and the entire Castana team are very friendly and helpful with recommendations and great restaurant reservations! Kaneda San also spoke perfect English too. We had a great stay in Castana and a wonderful time in Nagano ! With this price point and very convenient location, it’s really hard to beat! We will happily recommend to anyone and will not hesitate to be back the next time we travel to Nagano again :) Thank you for everything, Team Castana !