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Abbiamo pernottato lo scorso weekend io la mia compagna struttura perfetta pulizia perfetta e il servizio perfetto un accoglienza meravigliosa lo consiglio a tutti sia per l'altra qualità della pulizia delle camere sia per l'alta cordialità e l'educazione del personale per qualsiasi richiesta erano sempre tutti a disposizionestruttura nuova ben organizzata lo consiglio vivamente a tutti tutti un saluto Andrea da Roma

The worst Hilton. First of all, the second day I arrived the hotel had no service because they were doing work. What kind of a hotel does service and shuts down everything while guests are there?! Second of all, most of the staff and one of the bartenders are very rude. They do not want to help you. They are angry. This is supposed to be a business in hospitality. This hotel is quite the opposite of everything hospitality means. Third, when asking for full service on your room sometimes they do it and you have to keep reminding them. Fourth, someone was smoking in one of the rooms and every single guest is alerted of with an alarm in their rooms which I get if it was an actual fire. They have no business center with a computer which is unheard of. Everything in your room is controlled by your key card. Lights, electricity, everything. The ac is awful. It’s freezing and you cannot control it. It’s super hot outside and then an ice chest in your room. You can get sick in that environment. The showers have mold in the cracks. You can’t even ask them simple things like when if the bar open for coffee without being yelled at. They have a condescending bar tender who stresses out and yells at you claiming there is only one of him. That’s false. There are 2-3 others and he acts like he is working in a real bar. He’s not a bartender. In the states the bartenders are super busy and yet, they continue to have smiles on their faces and accommodate what you want. This is the worst hotel I have ever been to and will never go again. They charge for everything. No complimentary coffee and just overall rudeness. In the middle of nowhere. The toilets don’t work. Their coffee machine in the room is not a coffee machine. It’s a water machine that heats up water and they don’t tell you anywhere that you need to turn it off after 2 minutes. So if you stay here, turn it off after two minutes or else it will spill all over. I will do my research next time on hotels and will not fly into Florence next time.

This was the perfect base for our family holiday. The hotel is immaculately clean, comfortable and spacious. Because there are only ten rooms, you often have the pool or the lounge to yourself. The vibe is low-key and comfortable - genuinely relaxing and charming! The staff are friendly and knowledgable, they helped make our holiday our best ever and we owe them our thanks. Definitely ask Lorenzo to arrange a wine tour, or other visits in the region. We arrived late on the first night and the food Angela made up for us was the best meal of the holiday (which is saying something for this part of the world). The centre of Florence is a short drive or bus away, there's a supermarket (and bus stop) a 10 minute walk away, if that's your sort of thing, or you can just relax at the hotel in perfect luxury.

My daughter, son-in-law, and I were traveling from Switzerland to Italy via the train system. We had 2 rooms reserved for Monday and Tuesday and were then moving on to Rome. My daughter picked this hotel because we had been staying in the city and we were looking for something a little different. We missed our connection in Milan, due to mechanical problems on our initial train. Once we arrived in Florence, we waited over 1/2 hour for a taxi, at the train station, for our roughly 20 minute ride out of the city and to the hotel. Taxi dropped us off at the reception area, which was dark, and ended up having to call to have someone check us in. The man who came was very nice and helpful and felt bad that we hadn't eaten and that the on-site restaurant was closed on Monday. Also, the pool we were really looking forward to, closed at dark. He drove us to our rooms, which would have been 1/2 mile walk, and ordered pizza's for us. We did not get the rooms we had booked, and instead were each ”upgraded to a villa”. There was plenty of room, that's for sure! They were very gothic and quit creepy in the dark. My room key was a skelton key that had to be played with to work and the lighting inside and out was very poor. I found my mattress to be quite hard and uncomforable. I'll admit the villa was better in the daylight. The man that was at the reception house in the morning was abrupt and not terribly friendly, but did obtain a taxi for our trip back into Florence. On the plus side, the view from our villa was fantastic. I got up early to catch the sun rising over Florence. For someone looking for housing with lots of room, character and relaxation, this is your place. Best suited from someone who wants to prepare their own meals and has transportation, as it's a long dangerous (winding road) walk into town for anything you need, or an expensive taxi ride to and from.

The room was clean, and the lady at the front desk had a good attitude. The interior of the hotel was like a maze, and the breakfast was average, but the younger brother was handsome ... There are hundreds of trees on the outside, that's all ...

Old world Italian glamour is what one experiences while staying at Torre di Bellosguardo. The Florence sight is breathtaking from everywhere on the property. There is no better spot for the apritivo or a glass of wine at sunset by the pool. The building is a marvel with its sumptuous entrance and lobby and the majestic winter garden. Everybody is committed to exceptional service. Truly, a family’s dedication to excellence. I stayed for only one night, but did not leave the property and am looking forward to return soon.

I can’t rave enough about our stay here at Riva Lofts! My husband and I absolutely love Florence & have been several times, but Riva Lofts gave us a new experience that was intimate, immersive and experiential. Our superior loft was the perfect size for us two, and breakfast served at the restaurant every morning was a great way to start our day (special shout-out to Giovanna for always being so sweet!). We took part in a private cooking class with chef Michele and we learned how to make a 4-course meal, including two pastas (we bought a pasta machine online after, if that’s any indication as to how much we enjoyed it). We dined at the on-site restaurant helmed by chef Michele multiple times and it was an elevated, fine dining experience in a nice, casual environment (so you didn’t have to dress up to the nines). We also booked a wine tour through the hotel that included a private driver, who brought us to two historic towns and two wineries. Finally, the location is out of the city center, but in a good way! We felt more like locals (although everyone at the hotel spoke English, but we did try to speak Italian which seemed appreciated!). Other recommended restaurants were about a 20-25 min walk, however, a tram that took you to the city center was easy to use and a short walk away (getting you to the Florence train station within minutes). Overall, it was a peaceful, romantic retreat with activities sprinkled in, wonderful public spaces (both indoor and outdoor) and the staff at Riva who couldn’t have been nicer. You won’t regret staying here!