Descubra sua estadia em Genzano di Roma

Hotel is in forest area 25 km from center of Rome and having many rooms (around 60 ). We liked the space they have outside-taking fresh air and walk around. Rooms are comfort and normal space as needed. Personnel were very friendly and helping for anything needed ,Sabrina &Annalisa served us. Breakfast is typically italian ( sweety dishes) only cheese&ham is salty. Be careful if you ask for other things you could be charged(i.e eggs ). Ask well before ordering. Price of the room in respect to distance from Rome is ok, 120 eur for triple. Take a visit to lake Albano, 10 min close to the hotel

OK, let's not beat around the bush: this is the worst hotel I have stayed at for a very, very long time ! I was there for work, with a group of colleagues, and we ended up demanding a refund several days before we were due to leave because there were so many things wrong with this hotel. As soon as we arrived, the first issue arose: there was zero Wifi in the room I was given (even though we had emphasised before that we needed at least semi-decent Wifi for work). In order to get any kind of Wifi, I had to swap for a room without any air-con (bearing in mind that temperatures were - on some days - above 30 degrees C). So for minimal Wifi (between 1 and 2 bars), I now had to permanently leave my windows open throughout the night, so that I wouldn't wake up soaked in sweat in the mornings. Wifi throughout the hotel was a problem as well - there were hardly any areas where there was decent Wifi - I tried to make a Whatsapp voice call to my office in quite a few areas of the hotel and was usually cut off after about 10-20 seconds or so. Next issue: breakfast - first of all, the quality and selection of food available was very poor - in the bowl of fruit, there were frequently several fruits that were clearly rotting (which seems to indicate that none of the staff ever properly check). Also, whenever a guest is finished with their breakfast and leaves, it seems that none of the staff properly clean the tables afterwards - pretty much every breakfast I was down there, all the tables were still dirty and not properly laid with new cutlery. When I pointed this out to a member of staff, she just laughed at me and didn't do anything. Next issue - noise levels during the night: during several nights I was there, there was an unacceptable level of loud noise going on until the early morning hours - people shouting, partying, etc (at some point, it sounded like there were about 20-30 people or so in the room above me having a party until about 2am). Obviously, the fact that I had to keep my windows open because of the lack of air-con didn't help. Next issue - mould (or 'muffa' in Italian): in my bathroom there were clear signs of mould on the walls - because of all the other issues, I didn't even bother to tell the hotel about this. Finally - management & staff: First of all, I want to emphasise that there were some members of staff who were perfectly friendly (and almost seemed apologetic at times about the state of this hotel themselves). But some of the staff (at breakfast, for example), clearly did not give a s*** about the guests and did nothing at all to help. The manager - and I am guessing a lot of the flaws of the hotel and the staff attitude stem directly from him - was completely disinterested in any form of criticism (or anything else at all, really). He couldn't even be bothered to look up and acknowledge guests when they walked past reception and at some point, when my colleague wanted his room keys, basically just threw them at him. When I told

The hotel is very beautiful and elegant; it is located in Castel Gandolfo and enjoys a great view of the lake Albano, so it is very quiet. The rooms are large and comfortable; even if they have some details to review. Breakfast is absolutely high; it has a wide range of high quality sweet and salty products. The staff is friendly and available. Parking is very comfortable. The hotel is excellent because it is a few minutes' walk from the centre of Castel Gandolfo.

Worst hotel ever! We traveled with EF tours as a large group, everyone in our group was in the same building except me and my grandson. I have never felt so unsafe in a hotel in my life. I do not need the best amenities but I do need to feel safe. Our key to our room was a normal house key, the beds were hard a rocks and the shower was built for small people. When we ran the water in the shower or sink the toilet bubbled and the entire room smelled like poo- the room was dirty. A friend traveling with the group had blood spots on her sheets and when she asked the front desk for fresh sheets she was told no. I got no sleep in this hotel because there were men outside my door all night having a party, you can not call front desk from your room so the only option I had to complain was to go out where they were to walk to the front desk, so I pushed all the furniture i could against the door and prayed for morning to come. If you are traveling and this hotel is on your list of places to stay call EF and demand they change it, have everyone in your group call and complain as well. i felt like I was in a horror movie. And the pictures they show are no where near what it actually is.

This would be better classified as a 2 star hotel, the bathroom had rust and was neither well maintained nor properly cleaned. Water overflowed when you showered and the hair dryer was something out of the 70's. Everything felt old and neglected. Breakfast was poor. The personel were nice. Such a pity, the place needs a bit of care to be really nice but it's simply left to deteriorate. Would'nt advise it.

We visited here for 4 nights whilst we were in the area for a wedding. The hotel room itself was clean and spacious with a small balcony, although it would have been nice if the balcony had chairs. The hotel itself is in a rural location, and it would have been beneficial to have a car. The hotel helped us contact local taxi companies when we needed to get about. The breakfast was quite basic, toasties, pastries, cereal and fruit. We also did not see a restaurant/bar so facilities were limited.