Descubra sua estadia em Castelnuovo Berardenga

Potentially amazing but very poorly managed! I stayed (I’m still here as I’m writing) for 3 days on a road trip in Italy with the family. The service before coming gave me very high expectations with pre-check-in and a nice brochure of activities to do while we are here. Unfortunately that’s not what happened, here are some of my experiences: 1. We booked 2 prestige rooms but nowhere it states that some rooms are inside the 13th century building and others are in an extension outside the main gate, the beautiful view from the pics you see in the photo gallery are obviously different. So make sure to ask when you book. 2. The day we arrived we went straight to the pools which are great for family with beautiful environment but we first ordered sparkling water and were given plastic bottles without glasses or ice. I ordered a burger which arrived without any topping like salad or sauce , we then realized that the burger was probably for another table. I didn’t care, just thought that waiter couldn’t speak English or was inexperienced but no problem we are on holidays after all. Bear in mind that the burger was something like 25 euro. 3. Breakfast- that was one of the most comical scene, the waiters looked confused, we asked for coffee multiple times after 20 min we get served a full coffee cup of espresso instead of coffee,after trying the fake orange juice from the “fresh orange juice” I asked are real fresh juice which arrived at the end where people asked us twice if we had finished, making us wanting to leave so they could clear the table. There is very little selection of fruits, very average selection of breads and the most crazy thing in a luxury hotel, if you don’t want the commercial scramble eggs you have to pay to get an omelette!!! The service was so poor I decided to cancel our dinner at the hotel not wanting to relive that same experience. 4. The jacuzzi area is closing at 7pm, so today we swam till 6:30pm but when we tried to reach the jacuzzi I was told by a lady that she closed it because she had no one to look after it. You can come back tomorrow. What kind of answer is that? 5. The mini bar & laundry service prices are just ridiculous, I ll upload it here later but from memory it’s like 12 euro to was one underwear. I went to complain to front office following another lady who was doing the same. The table next to us at breakfast were laughing about it as it was so bizarre. The facilities are amazing but at this level of pricing you expect a very different level of service.

Nice big room. They gave me a balcony room. Front desk staff was a little over the top and asked me a lot of personal questions. I had a friend come by for breakfast and they called an asked if he was staying. I was sleeping and he left hours ago so I thought it was weird. I also declined maid service one day and then someone had come into my room and left towels in the bed so that kinda creeped me out. They didn’t leave enough toilet paper. And why leave it on the bed and not make the bed? $5 euros for a big towel to use which is kinda chintzy to charge your guests for a towel when you’re a spa hotel. Pool was very nice and heated to about 90 degrees so like a warm bath. The pool area was noisy though so it ruined the atmosphere. They should install speaker system with relaxing music to help guests relax more. I didn’t use the spa area as there was no jacuzzi only steam room and sauna. Breakfast was pretty good. Blood orange juice which I loved and the coffee was delicious. Wait staff was friendly and fast serving for the coffee: thanks for my waiter for his cheerful attitude and smile during my stay.