Descubra sua estadia em Udupi

We stayed in this resort for three nights from 24th to 27th Dec in Premium Room number 516 on 4th floor. The size of room was quite spacious and big. The room was clean. The bathroom size was also quite spacious and clean. As a bonus, it also had bath tub:-). All the staff including housekeeping, restaurant and front desk were very helpful, friendly and providing very prompt service. Buffet breakfast was of good quality and taste ***** with wide variety. However, the breakfast was served on 1st floor which was just a plain hall having plastic tables and chairs. Location of this resort was good as it meant that we were out of hustle-n-bustle of Udupi city. The distance of this resort from the nearest beach was just 15 minutes walk. The interior of the room and the hotel was dated. The rooms need painting. The furniture in the room such as wardrobe, cupboard etc needs polishing. The lobby in the reception area also had many patches of leakages and faded painting. Overall, this resort is in need of immediate refurbishing. They had provided Kettle and coffee mugs. But there was no tea bags/coffee/sugar sachets. I asked for the same to the reception but they said they can't provide the same. I also requested for hand towel, for which I got the same response from reception. Finally, since we stayed here during Christmas season, the price being charged was 2.5 times of normal rates. The price didn't justify the points I mentioned above. Unfortunately, for me it didn't turn out to be value for money.

The hotel staff were very helpful, the location of the hotel is perfece and the parking space is very nice. However, The following things can be improved in the hotel. 1. Providing water bottle - Half litre water bottles ( non branded, or may be I will call it locally branded ) were provided. This can be replaced with a one litre branded water bottles so that as a guest I am very comfortable with the brand that I am using. 2. The AC in the room was having a little smell, I believe it is due to the AC machine which is old enough now for replacement, this can be fixed to make the guest feel more relaxed at the room 3. Since the booking was done, breakfast was complimentary, However, when we visited the breakfast counter, the ambience looked as if the breakfast was more of a obligatory event for the hotel. Choice of food was very less and also the quality of Dosa items especially were pathetic, the sourness in the dosa batter was evident in the smell of the food. Even though this was informed, at the counter itself, I did not get any response which made me feel that as a guest I am not being treated properly.

The rooms were pristine clean, clean bed linen and towels. Plenty of hot water. Tea/ coffee kettle in room. Excellent service both at reception and restaurant . Staff Benedict/ Aroop went the extra mile with their service and so did the young restaurant Manager. The location is also superb. Only issue was that due to heavy rains the street was flooded and so was their basement car park. Also wish mid range hotels in India had shower cubicles. The whole bathroom is wet after a shower!

There was a miscommunication between the residency. They said that the booking was cancel-led. They flatly refused to entertain the booking.How ever the manager in the residency accommodated us in a lower level room on cash payment. The upkeep of the place is good and maintenance and service is good. No food in the hotel.

#FIRSTHEPLUSES We met the owner the day we arrived. This was my message to her. Thank you so much for arranging for a cooler. That sure made our evenings very pleasant in the sit out. Your recommendation for Prawn Biryani,silver fish 🐟 rawa fry for dinner was perfect too. And ofcourse it was only because of you that we could get to see the Heritage Village in Manipal and enjoy that regional authentic lunch at The Mill. She had also recommended seeing the Chariot procession held every day at the Krishna temple at Udupi. 🛕. Which we couldn't see but mentioning here for the benefit of other traveller's. #THEMINUSES The resort is blessed with an absolutely fabulous location. You are blessed with an absolutely fabulous location for the resort. However, would like to give you a suggestions to make your resort more attractive. 1. The overall look of the resort needs to be spruced up. The pond behind doesn't look clean. There was a foul smell coming from where our rooms were. But upon telling the Manager the next day that was taken care off. As in any other resort the cleaning staff should be on the job for it to always have a spruced up look. 2.The approach to get on to the boat needed to be swept clean and the boat itself needs to be spotlessly clean at all times for after all the charge for an hour is a considerable amount. Must add though that the boatman does a good job of showing the various sites. 2. The rooms- A)They were musty . B)There were cobwebs on the windows. The curtains had a few rings come off and they are definitely not adequate enough to shut out the light. The curtains need a change too.Perhaps Jaipur prints? C) One of the lights was not working. D) The lighting is inadequate. Table lamps will add to the general ambience of the room. E) The bathroom needs a shelf near the sink to keep toileteries.As well as more hooks or stand to hang clothes/ towels etc. The one already there is too high. F) The bathroom floor is smooth mosaic. It is dangerously slippery when wet. G) The colour combination of the walls and upholstery is dark. Could do with a more cheerful look. H) There is no intercom. It is unfair to expect guests to use their personal phones to get in touch with the staff. I) The wifi has very poor connectivity. The breakfast- On the first day since only the four of us were present in the resort There was no buffet breakfast. So after being told what was available the idlis and the sambhar was stone cold. The vada and the Dosa were both not upto the mark. There was a strange oil smell in the food. The order took a long time in getting done too. But having reported this to the manager the next day the breakfast was good and service prompt. A word about the staff- They are all very polite and helpful. And we were happy with their service. Only, it is important to ensure that they are bathed and clean when they report for work. Since the tariff you charge is steep, it will be nice if you pay immediate att