Descubra sua estadia em Sengkol

Wir freuten uns sehr auf unsere Unterkunft in den Telescope Villas. Als wir eincheckten waren wir noch hellbegeistert. Die Mitarbeiter an der Rezeption offerierten uns auf Nachfrage, dass sie uns einen Roller von einer Vermietung organisieren können. Also bezogen wir in der Zwischenzeit unser Appartement. Als die Mitarbeiterin die Infrastruktur erklärte, erwähnte sie, dass der Pool nur kaltes Wasser besitzt. Dies warf bei uns Fragen auf. Wir schauten uns das Bett an, es waren grosse Flecken auf den Kissen, unter der Decke befand sich ein schwarzes Haar und weitere Flecken. Nach gut 1 1/2 Stunden wurde uns ein fast neuer Roller für die nächsten 5 Tage gebracht. Wir erwähnten dann gleich bei der Rezeption, dass das Bett sehr schmutzig sei und ob sie es wechseln könnten. Kurz darauf wurde das Bett frisch und sauber bezogen. Da uns der kalte Pool verunsicherte, fragten wir erneut nach. Der Mitarbeiter erwähnte, dass es nur unser Zimmer 307 sei, das einen kalten Pool besitze. Das machte mich stutzig. Ich fragte erneut nach. Dann kam per Zufall ein anderer Mitarbeiter zur Rezeption und platze ins Gespräch. Er sagte es sei jeder Pool kalt und das könne man nicht ändern. Es wirkte als möchten sie etwas verstecken oder Strom sparen. Am Abend wollte ich mein Gesicht trocknen, öffnete ein frisches Handtuch. Darauf befanden sich riesige, braune Flecken. Es sah aus, als hätte jemand das Handtuch vor mir gebraucht. Also nahm ich das Tuch zur Rezeption und zeigte es dem Mitarbeiter. Ich sagte ihm, dass es sehr schmutzig sei und ich sehr unzufrieden bin. Er ging nicht darauf ein, seine Antwort war: evtl. hat ein Mitarbeiter vergessen das Tuch auszuwechseln. Er entschuldigte sich nicht, stellte es hin als wäre es mein Fehler. Er sagte: Kein Problem wir wechseln dies aus. Ich war entsetzt von dieser Reaktion. Als wir nach einem Tag Scooter fahren am Abend in der Villa eintrafen, kam der Mitarbeiter der Rezeption schon angerannt. Er äusserte, dass wir den Scooter wechseln müssen, da unser Scooter am nächsten Tag in den Service musste. Wir waren etwas stutzig, erhielten dann einen anderen Scooter. Dabei schien es als wäre der Ersatzscooter von der Villa selber obwohl sie ja keine Scooter vermieten. Wir fragten ob wir den anderen Scooter nach dem Service zurück erhalten. Der Mitarbeiter erzählt, dass dieser wahrscheinlich nach dem Service anderst weitig vermietet werde. Wir können jedoch den Ersatzscooter behalten, es sei das selbe Modell nur etwas älter. Also probierten wir den Scooter aus und fuhren zum Abendessen. Während dem Beschleunigen unterbrach die Gaszufuhr teilweise aprupt. Die Spiegel waren nicht zu gebrauchen, da man darin nichts sah und die Bremsen waren einfach nur schrecklich. Als wir zurück kamen erzählten wir dem Mitarbeiter, dass wir diesen Roller nicht mieten möchten. Er gab uns noch einen dritten Roller zum ausprobieren, doch auch dieser entsprach nicht dem normalen Standard. Wir beschlossen den Roller in Kuta für die restlichen Tage zu mieten.

By now you’ve probably looked at reviews and all the stunning online photos—as we did. And you’re probably imagining a lush, beautiful, active lifestyle boutique resort with healthy Ayurvedic food, surf beaches lapping the shore and a yoga studio. This image couldn’t be more wrong. Picture instead a bus stop from the 1960’s on the side of a disused road. This is the feel of the entry restaurant that sits atop a largely arid hillside with none of the lovely plants pictured on the site. There were a couple of palm trees over dying grass, concrete and sand. The photos are so far from the reality that we thought the place was abandoned long ago—and perhaps taken over by squatters who thought they could make a fast buck. We were honestly frightened by what might happen next. While it does indeed seem to be a hotel, the photos and descriptions are so far from reality that we walked around in a stupor trying to sort out the cognitive dissonance. Could it be that the resort that constantly touts itself as a yoga surf resort might have neither yoga nor surf? Not even a real beach? No….couldn’t be. Right? The owner kept asking us what we expected to find and the truth was that the photos were so far from reality that it was hard to even know where to begin. We said we expected a private beach-so he pointed to a fabricated sandy area roughly the side of two kids sandboxes with a metal fence around it. We expected five surf beaches—instead there isn’t any sandy beach at all and the surf spots are accessed by boat for a few. We expected yoga—he assured us there is yoga (though it’s hard to see where he could be hiding it) and other reviewers say the yoga consists of a mat and a spot to practice on your own. We expected plants and trees and a hang out area by the pool. Instead the large pool was empty and the little ones were so full of algae that I wondered whether the “EcoResort” was gathering carbon credits off the green pool growth. It’s a very good thing that we didn’t pay in advance, since we were able to pay only a day’s rate and leave quickly. But the place is so remote that we literally lost five hours of vacation getting there, touring it and getting back to where we started. Not to mention enough money that we could have stayed at a luxury hotel on the island for the amount we tossed away in a rush to leave. The owner was kind enough to offer us tea and let us use his wifi to find another hotel—a kindness we very much appreciated—but our anger grew when we finally settled at a lovely hotel and compared our photos with the ones online. What an utter misrepresentation. We’re uploading the photos here—the one with sand under the shadow of a palm tree and a metal fence—THAT is the beach. We both nearly died laughing when he pointed it out, but the owner was clearly upset and we were just trying to get out without a massive conflict. Zoom in on the pool with water in it (as opposed to the one they were filling with a garden hose) and you might get a sens

I want to say positive experience first. The on site restaurant is delicious and some speciality food that no matter you just land in Lombok or about to leave should give it a try. The beef soup is superb. The staff is very friendly. There's a huge dining / common area at the second floor which a plus for anyone wants to spend a bit time outside of the room. However, staff couldn't give me straight answers such as how to get to the airport nor if I can check out late. I think being named ”Airport” hotel, such request should be common. Further, there is no hot water and my room was windowless. This wasn't obvious in the booking and during my month long travel in Indonesia I typically assume such amenity exists by default. I think the hotel should make it obvious given the location is next to an International Airport. Finally, the AC is very loud in the room. The cleanliness seems a bit lacking in the toilet. My toilet door wasn't able to close properly. I came to visit during Ramadan so breakfast wasn't available. I wish staff would have made it known in advance thus I'd prepare breakfast another way. (Perhaps a packaged breakfast for non-fasting guests would be a really gesture if kitchen has to be closed)

From the moment we stepped into the lobby, we were greeted with unparalleled hospitality. The attention to detail in every aspect of our stay was remarkable. The room was luxurious, with breathtaking views and amenities that exceeded our expectations. The dining experience was exceptional, with a diverse selection of delicious cuisine prepared by talented chefs. The staff went above and beyond to ensure our comfort and satisfaction throughout our stay. Credits to Rizal, Sukron and Ricky. Without a doubt, this hotel sets the standard for excellence in hospitality. I stayed a total of 7 days

This is the best airport nearby hotel so far, i stayed here for one day, but got treated as longstay guest, really feel special and comfy. The nasi goreng for breakfast is absolutely delicious, the employee are friendly and always helpful, great job! Although i have to wait for free shuttle at 10 after they drop another guest, but that seems okay as long as i got free one! Thank you illira! definitely will comeback again at near future