Descubra sua estadia em Promajna

The hotel is fabulous, love the decoration of rooms and general areas.the staff from reception ,bar ,waitress,cooks and house keeping are really friendly,they are all very welcoming.The breakfast is superb and evening dinner is first class .we were on bed and breakfast but eaten in hotel restaurants on a few nights which was really good. The spa area is good but has a few issues which I am not pleased about which needs addressing,why being here they had 30% off spa but was not advertised,we only found out when we went to pay for a massage,when my wife paid for her predicure she was charged full price ,I complain about this to spa staff but it only apply to massages not anything else but I was told by one spa lady it was for everything then another it’s only on a Monday. So be careful the 30% is only massages but then I got court out ,I had a massage for one hour the they charge me the half hour rate twice €40 x 2 =€80 but other massages were €70 for an hour but were similar in treatments so if you are booking one hour go for €70 treatments ,so they made an extra €10 .oh yes you don’t get receipt for cash , but credit card you do.it looks like it’s going elsewhere. Now my other issue is Jacuzzi ,indoor pool area ,all the tiles are coming off in bottom and making the bottom sharp ,this is dangerous and should be closed someone is going to have a accident so be aware. The resort area is wonderful,the walks around bay and all restaurants. You must so the Waterfall trip ,it’s fabulous, book with hotel not Tui,it’s cheaper. Just one other thing that could be improved, a welcome drink would be nice on arrival after a long travel to get here but nothing .this is the first place in all my travels this has happened ,I was in Croatia last year and 5 years ago and we got drinks in both hotels but not here ,it just would be nice as a welcome to our hotel .very poor otherwise hotel first class.

Beautiful hotel and we had a fantastic huge room with balcony looking out onto the sea at the side of the hotel. Room was immaculate and beautifully decorated in neutral colours with comfy chairs to lounge in plenty of wardrobe space and free safe. Bathroom had bath, rainfall shower and hand held shower. The bath quite high so for elderly or disabled difficult to access but they did have hand grips. An internal bath mat to avoid slipping would be a good extra to add. Good hairdryer in bathroom too. The hotel is maintained immaculately and is a very beautiful hotel inside and outside. Staff were very friendly and smiling. Unfortunately the food and service at dinner let it down. First night at dinner my main course was presented to me whilst still eating my starter and I am not a slow eater. Second night asked for wine list was told you don't need that just have the house wine!! The food was actually quite tasty. We were the only diners in the resturaunt for quite a few nights then we went out for a couple of meals. On return to eating at hotel the resturaunt was full each night but they had started to provide a buffet type meal, help yourself basically. Salad tipped into a bowl with tomatoes sliced over it not my idea of a great dining experience , lasagne and chicken that looked dried out and not very tempting a plate of dry cakes for dessert no cream custard or ice cream to help it go down a plateful of pancakes all stuck together that you had to pull apart with either Nutella or fresh fruit to accompany. Not my idea of a resturaunt meal. Sat at table for at least 15 mins had to ask for a drink as the waiter passed us knowing we had been there for quite a while. I don't think they had enough staff to cope to be honest and sadly for these reasons I would not return.