Descubra sua estadia em Totnes

Staff were amazing Arrived at 2am due to cancellation of train. Staff were very helpful and accommodating. They even allowed a late checkout considering I was only staying 1 night. Nothing was too much to ask. They see to enjoy the job and were eager to do over and above. Rooms are old but very clean. The restaurant food was excellent. Great location next to bespoke shops and few minutes walk from freedom hub. Will highly recommend 👌

We ate at the restaurant yesterday after booking a table. When we arrived, the restaurant was quite empty, but they seem to find it hard to get a table for us. The staff seem to be quite new. The drinks were served quite quickly and then it became apparent that other customers were having various issues Which caused a little bit of unrest. The starters came quite quickly and were delicious. I had halloumi and I can also vouch for the soup being delicious. The main courses took quite a while to come and I had the roast turkey which was again delicious as where the vegetables.I’m not sure whether there has been a change of management, but it didn’t come across as many people knew what they were doing and the restaurant was by no means full. This could be an amazing place but really need to sort out the staffing or management.

Stayed here for 4 nights in August with my husband as part of our break away. Will start with the positives first - room nice and clean, breakfasts really nice and lots to pick from, parking included and free access to the grounds. Now for the negatives - wedding on whilst we were there which consisted of a lot of noise until midnight on our last night which wasn’t ideal with a 6hr drive home the next morning. I completely appreciate a wedding being there as the place has lovely surroundings however we weren’t made aware of this when we booked and had we known we would have booked somewhere else as it was like a nightclub. Another massive issue was the guests staying in the same wing as us especially those in the room above ours. Constant banging of doors all day and night resulting in every night having broken sleep which was really frustrating. Did bring this up with the bar manager on our 3rd night as he was moving another guest at 10.30pm to a new room due to issues with theirs. The following morning the manager of the hotel did get in touch, offered to move us rooms which I declined due to having to move all our belongings and not actually being moved away from the noise that was to come with the wedding that day. I did explain how the experience whilst staying at the hotel had put a downer on our break and that I felt we had been ripped off. She went away and sorted a partial refund for us which is appreciated. As lovely as the place is, I really wouldn’t recommend it to anyone due to the issues we had making it impossible to actually get some sleep. Lastly I have never stayed anywhere where there is no staff available at night. They finish at 7/8pm and that’s it then till the next morning. This I feel is a little on the unsafe side of how to run things in case an emergency happens who can help??