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We had a lovely 2 night stay (myself and my 3 children) the room was lovely and clean and perfect size for what was the stay was intended for, which was a base for our trip tonWesr Midlands Safari Park. The staff were very friendly and accommodating. The Watermill restaurant across the road was very lovely and reasonably priced. The Brinton park across the road is great for children, it has a splash pad, a park and loads of space to run around. Overall we had a lovely stay and I would recommend this hotel to friends and family. Looking for to our return next year for another trip to West Midlands Safari Park

The hosts have built a very good bed & breakfast establishment. Professional and attentive, very easy to talk too. The rooms are very clean and comfy. Tea & coffee & toiletries supplied. Breakfast is pre ordered and hot breakfasts are freshly cooked and very enjoyable. Good location too. We will definitely be returning when next in Kidderminster.

We had a lovely stay here , we stayed in the main part of the hotel overlooking the grounds , the room was a little tired but nice and clean and very quiet and peaceful with stunning views. The staff at the hotel were all amazing from reception, housekeeping to the restaurant. All very happy and welcoming, we ate breakfast and dinner both days , breakfast was buffet style very nice everything you needed was there . Dinner both nights was really nice. First night we both had steak which was cooked perfect , second night, tarragon chicken and my husband had the curry again both lovely. The staff in the restaurant couldn’t do enough and all very smiley we well done to you all .

Booked Baldwin House for a stay over as we booked a family trip to West Midlands Safari Park with myself my wife, 4 year old and 6 month year old baby Having visited the park during the day and had dinner we headed to the hotel at approximately 10pm not knowing last check in was at 8pm as this wasn't made obvious - an easy oversight. I called the hotel when we got there as it looked closed and the phone was answered by the owner Dave with a very rude Yes!?. I ignored this, and asked why the hotel was closed and he began to rudely explain how the hotel in closes at 8pm and I am lucky he is even answering the phone! So I apologised profusely to which he said, Yes you should be! he then said you are lucky you have a baby with you and proceeded to disconnect the call! He then came down and opened the door and shouted at me saying ”Where's the rest of them!” at the point I felt I had been disrespected enough and was ready to turn back or find another hotel, but had to think of my 6 month old. We then grabbed our things and came to the front desk where matters got worse! He saw my 2 children and said the rooms only booked for 1 child! and I explained I can show him the booking, he said ”You can show me what you want, I don't care!”. After 5 mins he realised that I was correct and the booking was for 2 children on his system. He then said I didn't book with ********** and told me I booked with *******! I said the booking comes across as ******* but he called me a liar!

I chanced upon this place Sunday lunchtime when I was looking for a bite to eat but although the fare was OK if a bit pricey the staff were not very attentive. Ordered a coffee and bacon sandwich. When the coffee came, there was no milk (as you would normally expect to get in any other cafe or coffee shop). I had to go back to the serving hatch to request some. When the sandwich came, I wasn't asked whether I wanted sauce and again I had to specifically request this. Finally, the staff seem to have very little local knowledge- maybe they weren't local- and didn't know whether the road outside towards Bewdley river bridge was open for pedestrians (as it turned out it was). The staff were quite busy but I don't think this is a valid excuse for the not very good service.

Positives- Friendly staff. We got a refurbished room. Nice and clean room with very fresh decor. All power points have USB points. No need to bring chargers just cables. Free guest wifi. Fridge and safe in the room. Access to pool, spa and sauna suite included in room rates. Bar food is excellent, perhaps a little too pricey. Clean towels daily. Blue badge parking at front door but only 3 of them there are another two spaces nearby that could be allocated. No EV charging. Negatives- Power sockets at the headboard are out of sight and difficult to reach. The toilet requires you to sit 45 degrees for a sit down job. The shower door entrance is very narrow especially for a more portly figure. Phone to room not connected requiring me to lie down on the floor to access the jackpoint. No hair dryer but after reconnecting the phone reception sent one up in 5 mins. Bedside light not working. Breakfast was disappointing. It would appear a coach tour party had raided the place 30 mins previously. Tea spoons would be nice too. Hot food was just warm except for fried eggs which were hot. Cereals and juices were depleted. Air con control hanging off wall and not working. Fan provided. Not informed of this issue. Unable to open window at night due to proximity of M5. Overall- I would use this group again and hopefully these small but not insignificant matters are dealt with. The rooms for 2 adults are reasonably priced at £63 per night that includes breakfasts and leisure access. Near M5 but not close to either junction 4 or 5.