Descubra sua estadia em South Lakeland District

We had a wonderful stay at the Gilpin Hotel and Lake House. We had booked a junior suite which came with its own hot tub in a little garden area. Positives - The biggest plus of the Gilpin is its staff. After three nights it felt like we had made friends with so many of the people who worked there. Firstly there's Lorraine who welcomed us at the front desk. She was a pleasure to deal with and, upon raising an issue with her, she was diligent in arranging for those issues to be addressed with the relevant staff. Also, two of the waiting staff we wanted to specifically call out are Grace and Caroline- both of them struck the perfect balance of fun and friendly mixed with the formalities you would expect of a 5* hotel. And lastly, to the spa Olivia did a great job in all of the treatments we had. Other notable mentions: Charnice and Laura. - The decor feels luxurious and very relaxing. Very suitable for the festive season. - There are two restaurants, Source and Spice. My fiancé and I are quite fussy so we mainly ate at Spice but we really enjoyed the food there. - The hotel is situated in a beautiful part of the country. I won't put it as a negative but I would say the hotel is most suited to those that can drive. It doesn't have easy access to nearby towns or walk paths unless you can drive.  - After raising said issues earlier, the staff were very proactive in remedying the situation remediating the situation with us. It was nice because rather than wait for a complaint about anything in particular you can tell they just want to show goodwill proactively. A fantastic customer service experience in that regard.  Negatives - On the aforementioned issues, I will say the front of house staff such as Lorraine did a fantastic job of listening to our comments and delegating to the appropriate team for action. I will say however, the team responsible (cleaners) for addressing said concerns did not address the issue at hand in an adequate way on first attempt. I will note the front of house team could not have been more understanding and the issue was ultimately resolved. - Inconsistent table service at times, particularly in Spice, one of the mornings we had breakfast and in the lounge area. - Due to where the Source dining room and kitchen is in relation to the lounge, it could sometimes feel like you were interrupting the service staff when you had to walk through the service area. This is a fairly minor point but just worth mentioning. Overall - We would recommend people consider the Gilpin as a holiday destination, especially if you are looking to relax. We have enjoyed it as a festive getaway. We wouldn't describe it as seamless an experience as some other 5* hotels we have been in but there is an overall sense of warmth and friendliness which is not always the case in very formal establishments, and the staff have overall been the greatest pleasure to get to know.

The environment is very good! Very cost-effective! But you need to drive to get there. Suitable for self-driving guests. The breakfast is also very rich and clean.

The hotel was hospitable with very friendly staff however location wise it was quite far from the places I wantes to visit however it was close by to the town centre with many halal restaurant suchs as lake raj. Overall it was a pleasant stay!!!

What a fantastic place. The best Christmas I’ve had in a long time and the food is so gorgeous and the staff so lovely and attentive we felt like we’d died and gone to heaven. When they say locally sourced food they really mean it. We will definitely do Christmas there again and have been recommending it to all our friends and family. There is nothing that Adam and his team won’t do for the guests. My husband booked clay pigeon shooting and had mobility problems with the walk to the shoot. Transport was arranged for him at no extra cost. We really felt that they wanted us to have the best time ever. I just hope it doesn’t change if it becomes more popular as some places do. They are hoping to have a hip spa installed this year which will make it perfect; as at the moment you have to go to another hotel if you want a massage.

The environment is great. You can see the lake when you go out. It is the hotel's private lake view. The room is also large and the hygiene is good in all aspects. There is no elevator, but staff can carry luggage. But it is more suitable for self-driving friends. There are very few bus trips and you can only take a taxi. In the Lake District, there are only local taxis and no Uber.

I especially recommend this hotel, a old English villa, which is newly renovated and British style. It is very clean and full of toiletries. It is 3 minutes away from the town by car. The room can see part of the lake view and the surrounding environment. Very good, I especially like their afternoon tea, the tea set is very exquisite, and I look at it with great care! Part of the breakfast is buffet, and the main meal is à la carte, with a large portion and enough to eat! If you have children staying with you, you must tell the hotel in advance that the children need to charge a fee of £28.50/piece/night! This fee includes breakfast and extra bed. If it is not stated in advance, the fee will still be charged, but there will be no extra bed! Expresso capsule coffee is provided free of charge in the room, which is my favorite. Those who like coffee are very surprised!

From the moment we arrived we were made to feel special and welcomed. We had drinks in the lounge area and veranda enjoying the spectacular views. The staff were all dressed smartly, and I got the impression they all loved working there. I had booked for my wife’s birthday and had also booked a table in the Henrock restaurant inside the hotel. The food was amazing, delicious and perfectly presented and served. Each delicious course was the lead up to the most amazing dessert I have ever eaten, and it was a rhubarb based dessert, which under normal circumstances is a contradiction where desserts are concerned normally, however this was an explosion of delicious tastes and textures. Would highly recommend this hotel and restaurant and we both hope to return, sooner rather than later.

There is a pool, but there is no pool. The front desk service is not good, I feel that I am too lazy to take care of you, and seeing the child will force the extra bed to charge 35 fat one night, a bit arrogant. The room attendant was very nice and the waiter in the restaurant was very good.