Descubra sua estadia em Orton Waterville

Absolutely brilliant stay, the room was exceptionally clean, the beds were very comfortable, breakfast catered for every taste and looked appetising and the staff were very friendly and helpful, definitely reccomend and we will certainly be staying again.

We would never stay here again the staff were so rude there was a lady manager the was so so rude. Also there was a constant beeping noise out side our room. And about 2am in the morning whilst we were sleeping someone from reception called the room phone and said that the smoke alarm in our room was going off due to someone smoking in the room. Both me and my partner are non smokers so it clearly wasn’t use. Worst hotel experience ever.

Useful and clean stop off on a long journey on the A1. Lots of food options next door in the services. The room was very spacious and the bed comfortable. My room was on the ground floor and I was worried about the traffic noise being so close to the A1M but I didn’t hear anything.

I was arranging a charity dinner and rooms for up to 90 in the Great Hall. The location is beautiful, and the hotel is clean and well presented. All of the staff I encountered throughout the booking, arrangements and the event itself were exceptional. They were always polite, professional and couldn't do enough to help. The evening went extremely well with fantastic feedback on the hotel, the food and also the staff from all who attended. If you're looking for a location to arrange an event, look no further.

We booked in here for 2 nights as attending a conference on site .We were booked in to Room 208.Reception staff were genuinely friendly and helpful throughout .Impressed with the air conditioning as it coped very well during such hot weather and in the conference room too Great sleep here on both nights .Breakfast was impressive with so much continental choice .Great coffee machines producing good range of tasty coffees. Two small downsides bacon so hard and overcooked particularly on Sunday morning and most pieces in the tray stuck together, Food okay in the café and Caesar salad with chicken and a burger .Flat whites were so good on the Saturday afternoon had too order more. However the next day when ordering flat whites from a different barman they were the worst my wife and I had ever tasted-need consistency .Overall though very good

I stayed at the Dragonfly as I was attending a two day work related course in Peterborough. On check in I was asked to leave a £1 refundable deposit on my card - this seemed a little odd as I’d already paid for my room but I agreed. I have not had this deposit refunded - in fact it was taken out of my account five days after I left the hotel. Nothing was broken on my stay. Upon arrival to my room, I noted the faint stagnant smell of old cigarette smoke . I used the bathroom and the hot tap swivelled which I found odd. I was able to use the tap by pressing down hard. I went back to reception to address these issues. The lady advised me they would look into it and get back to me. They didn’t. I found the room I was in (109) was an odd shaped room. The television faced sideways to the bed so made watching television and relaxing in the evening not possible. The double bed I had was in fact two singles pushed together and not of the same height. This made for an uncomfortable night’s sleep. During the night, the room became immensely hot which woke me up. I couldn’t see why as the electric storage heater wasn’t on. The corridor outside was also hot. In the morning, I found the shower door to be stiff and would not close properly. Upon going to dry my hair, there was no plug situated anywhere near the mirror. Being someone with very curly hair who needs to see how they are drying their hair, this was impossible and I had to use the camera on my phone as a mirror. Unfortunately I suffer with food allergies. I spoke to the waiting on lady at breakfast who advised cornflakes were available for myself. Not what I expect having paid £10 for the breakfast. She appeared very put out when I asked her to check with the chef about items on the hot menu. She came back with ‘ the chef doesn’t really know but here is a photo of the hash brown packet’ . I was able to eat either cornflakes or scrambled eggs, mushrooms and tomatoes. Not really acceptable for what I paid. I have contacted the hotel but haven’t heard anything back. It’s a shame this hotel is so outdated- not just in the rooms themselves but with education of allergies for staff and also in their lack of trust for customers when they already have their card details from room paying . It may only be £1 deposit, but every time they don’t refund £1 deposit to 100 people, thats £100 in their pockets for free. This is such a shame as the hotel itself is in a lovely setting.