Descubra sua estadia em Oldbury

Enjoyable stay with helpful staff beforehand, taking care of my bags for a couple of days before we arrived. Close to some fast food joints and the motorway. Also some grassy areas to walk the dog. Just one thing - make sure you register your car with the hotel's system. I had driven 400 miles and was not aware of a parking system (okay, I live in a remote part of Scotland that doesn't charge for parking). Staff never mentioned it either, but they were kinda busy between serving drinks and registering guests. Got a bill for £100 which I was not impressed with (finally reduced to £20 after an appeal - which failed, despite me confirming I was a resident at the premises).

Do yourself a favour an spend another 40 quid an stay at far better options close by. This is far from any Ramada I’ve ever stayed at. Firstly the room stunk of stale smoke, smoking burns all over furniture, looked like a hostel. I asked to be changed rooms, which they are clearly use to as never questioned it, next room was a slight improvement. The cleanliness would not be suitable for an animal it was vile we didn’t use the shower as you would be scared to catch something. All the furniture is old, rotten, ruined, the bed was cheap mattress, I dare look under the sheets. The bathroom chrome has mildew everywhere. This was not the worse part, couldn’t get to sleep as the noise from banging doors, cars, was going on all night. Then about 3am a party of drunks continued to party very loudly disturbing guests till about 6, till a fight broke out between rooms, then the fire alarm went off, just don’t bother with this place it’s clearly used for people to do what they like, ****, crack an to know what else . It had a very unsafe feeling to it an they have the nerve to have the reception looking classy with a chandelier yet the rest of the place is the pits!

I wasn't really sure what to expect when I booked a family room at the Lucarelli Inn. Turns out, I had found a winner. The Lucarelli is a huge, popular Italian restaurant with rooms upstairs. It's very well located near the New Square shopping development with a multitude of shops and restaurants. There is a lot of parking available at the hotel. We were checked in efficiently by a friendly young lady, I was impressed with the early check in time. We turned up soon after 12 and the room was ready. It was advertised as a double and a single but the double was huge - basically 2 single beds together. The wifi worked well, toiletries and coffee / tea was plentiful, the tv was good and everything was clean. If I was looking with a critical eye I would think the room was a little dated, but it was comfortable, well located, quiet - what's not to love?! I would stay here again without hesitation.

Let me start by saying I usually stay at The Village hotel but decided to give this one a try. This hotel as air con, the Village hotel does not. The location is great just off the M5, everything is easily accessible I booked a twin room, the beds were so comfortable as you would expect with a Mercure hotel. The room was decorated to a high standard and had everything you need to be comfortable. The only negative which might affect some people's stay is the bathroom, it has a mixer shower so the pressure of the water was very weak. I did speak to reception who informed me that in the near future this will be changed. The breakfast was delicious, if you want poached eggs just ask, they are happy to please. This is my now place to stay when visiting family in the midlands. Shout out to Gerry on reception who goes out of her way to make sure you have the best stay, she is a superstar! FYI in the Privilege room- you get a mini fridge and bottled water/juices and a modern shower rather than a mixer tap shower

The hotel was nice enough and the staff very friendly, the room itself was fine but there were bulbs missing in two of the lamps and another was broken. The bathroom was was good but the floating toilet did sound like it was falling off the wall when used. As the location was next to a few drive through restaurants the noise levels were quite load that side of the hotel, the other side might have been fine. If you can stay here as part of a deal then I would recommend it but not at full price.

I didn’t get the room I booked and paid for. I was travelling with my family, 2 of my sons have autism and I booked a suite with 5bedrooms so they could have a bedroom each and the rest of the family could be together. Also the suite had a lounge where we could sit as a family and my sons could have the routines we have at home. However we were moved to a different suite and I was advised that the room I had selected was being used on a long term rent and I couldn’t have it. This caused awful issues for my children and me to have to stay up all night to monitor them. There wasn’t any managers around to discuss the matter with and the service from the receptionist was awful. Just kept saying it will not be possible. I showed him my booking and explained why I needed the room I had booked and he just didn’t seem to care. The whole situation was just really upsetting. The rooms were clean enough, the showers were dreadful and there wasn’t enough crockery for everyone to have a drink or something to eat. The road noises were so loud at night even if I managed to go to bed I don’t think I would of slept! All night party went on the din of music played for most of the night. The suite we stayed in didn’t have a lounge or table facilities for my children to eat at. I have called the hotel daily since my stay and no manger will speak to me about my complaint or possible refund absolutely terrible customer service! The worst I’ve ever experienced! Wouldn’t recommend this hotel to anybody, save your money book somewhere else and probably cheaper for better!!