Descubra sua estadia em Norwich

Lovely hotel very closely located to Norwich city centre. Staff were very professional and friendly. Room (executive double) was very well appointed. A fan was provided (understandably there is no ac) which was myycch appreciated. The shower caddy for personal effects was a nice touch.

Clean, comfortable and compact accommodation with all the basics. Very convenient if you want to visit the university, a little less so if you want to visit the city centre, although there are regular bus services. Supermarket and coffee shop close by, pleasant surroundings. Have stayed a few times and would do so again.

On arrival to No 82, The Unthank we were thankful to have had the last parking slot or parking could have been an issue. There was no one at the concierge so it took us a few minutes to work out how to get our key but, once we had crossed that hurdle we went up to the apartment which was named and not numbered. The interior was quaint and elaborately styled with all the amenities - double bed, cooker, fridge, sink, microwave, table for two, iron ,ironing board, and a closet for clothing. The bathroom was luxurious to look at with beautiful bling shaped black, silver and white tiling. All beautifully thought out. However, ther was no instruction on which tap was hot or cold so it took a fair while adjusting the water temperature. The fact that the shower screen was a tad inadequate, we couldn't help the water from spilling out onto the floor. The attention to detail was missed and the cleaners really needs to use a duster over the chandelier lighting and all around the room; high and low to ensure all cobwebs are removed and just to inspect that the throw on the bed is spotlessly clean and any small hairs on the bed are removed at inspection. The chrome piping around the apartment and bathroom could also do with a buff and a shine. Noise from the apartment next door was loud due to their door banging. Chatter could easily be heard from their apartment, so be sure to keepyour voice down. This being said, No.82 The Unthank is a wonderful place to stop over at and within easy reach of a few eateries across the road. We slept well in their very cozy bed. You will definitely have to try out some of their other luxurious rooms.

We booked a night in the riverside guest house. The room cost us £70 including a parking permit. When entering the room it smelt damp and was overpowering we thought this was just a case of opening the windows, which we did and went out for the night, when we arrived back the smell was stronger. In the room we were advised that if there were any issues with our stay to email them directly to the hotel, which we did, I informed them that we had to sleep with the windows open due to there been no ventilation and an overpowering smell. To which they replied below. Baring in mind the conditions they mention towards the end was that I had mentioned that I had asthma and was pregnant and struggled to sleep in the room as it was. And according to them I should have made them aware of my ‘condition’ and they would have given us an alternative or cancelled. At ”Riverside” we have 4 buildings and 9 different types of rooms for the variety of guests with different needs and budget. When we received this booking on the 2 March 2022, I was asking myself: who are these people, making the reservation so far in advance and selecting our cheapest (our worst) room? All the better rooms were available, and at that time the prices were very low, for a few quid you could have Standard or even Superior room... General info: ...”Please make sure the type of bed(s) and size of the room(s) you booked suit your needs. Note, there are Small (Economy), Standard and Superior sizes of the rooms. If Small room is selected, please expect it to be smaller than Standard room, one side of the bed against the wall and no view from the window. When the cheapest room is selected, one should ask: ”What kind of people book these rooms and in this area? We didn't receive any information about you or your condition in the section ”Important info about the guest” or ”Special requests” and knew nothing about your sensitivity (nobody else complained about the smell) If you'd mention your condition on your booking, then we'd advise you to upgrade your room or cancel it altogether. Kind regards, Kasey, manager

What a lovely hotel. Really good sized room with all facilities we wanted, plenty of hanging space for clothes, tea and coffee making facilities and beautifully clean. Lovely bar area and super friendly and helpful staff. Definitely recommend. Thank you