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This is the most fabulous place & setting for a couple of nights stay, sadly let down by staff & services. It doesn’t surprise me to see what others have reviewed. This place clearly has been & could be so much more. I’ve no doubt the pandemic has hit them hard & they are struggling to recruit enough of the correct staff. The positives: Lovely historic setting & ambience. On site Spa & Falconry. Lovely airy clean rooms. Food ok to good. Plenty of parking. Breakfast included. The negatives: Poor staffing & services. Some staff just try too hard with ‘Amazing’ & Fantastic’ in their vocabulary constantly. Probably to appease the American market. The Orangery restaurant is very poorly run. Staff do their best, albeit could work with a little more haste, they just can’t cope. Similar excuses about booked tables that are never taken! Staff are generally un-knowledgable about services & timings & things were always going wrong. We laughed most of it off & just called it Fawty Towers, what’s next? :) They could do so much more with the veranda, the bar & Orangery. Bare in mind you are out in the country & taxis can be limited & costly. To summarise - we would stay again for the right price, probably out of the Festival season. Keep doing your best guys & gals but owners beware, you need to manage this place so much better

Our stay here was magical and peaceful out of the city. Definitely would recommend to experience living in a castle. The room was spacious, super comfortable and beautiful view of the gardens. I enjoyed the breakfast alot and walks around the beautiful landscape trails.

I am very fortunate to choose to stay here in the end, I had previously wanted to change to a hotel in the city center. The facilities of this old castle hotel are very in place. In 2008, an elevator was added so that the pain of carrying boxes to climb the building was avoided. Breakfast is very generous, in fact it is enough to eat only the buffet on its dining table. Ordered its traditional English breakfast on the first day and couldn't eat a lot of it. The room was large, the bathroom and bedroom were heated and it was very hot. Before going to bed, they had to be closed. The hotel staff are very welcoming and the service is in place. Finally, I have to say that their desserts are delicious, so try them!

Was only booked in for an overnight visit and the most I can say is that is if you are only after a basic bed for the night this is the place . It could do with an upgrade and the room I was in the shower was covered in mould,I had to check out early for work so cannot comment on Breakfast as this is not served till 0800.Overall pretty expensive for what you get rooms were quiet enough.

The room feels good. This is the third time I have stayed. It is still very good. The breakfast is good and the parking is convenient. It is a good choice. There are also sports facilities, but I haven’t used them yet. I’ll give them a try next time.

Hotel is actually much nicer and brighter than the photos on the website suggest. Reception was pretty much none existent and the shower was no more than a trickle. On the plus side, good value for money and great location yo walk into the city centre. The option of breakfast would have been good although the excellent Wee Cafe just up the road did an excellent eggs benidict which more than made up for it. I will definitely stay again mainly due to the location

The hotel is very special, very classical, especially the four-poster bed, it feels very ”Louis XIV” taste. The furniture and decoration in the room are very nostalgic, and it is very similar to the medieval ancient city of Edinburgh.