Descubra sua estadia em Matlock

Their bar and restaurant are very atmospheric. Environment is not bad too

I booked this room on a whim a couple of hours before checking in as a last minute getaway and for the price I wasn’t expecting luxury. On arrival the staff were great. Very friendly and on first glance at seeing what the evening had planned we were already talking about our second trip with our young children. Once we entered the room that decision quickly changed. As I said I was not expecting luxury however basic cleanliness I did expect. The room was not clean at all. The bedside table was filthy. Thick with dirt and dust behind the lamp. Sticky drink patches and someone else’s hair. This almost made me sick. The carpet had most definitely not been hoovered there was bits of chocolate - food sticking out from under the bed - the steps up to the bunk beds were dirty. I didn’t even pull the quilt back in case I discovered anything else so I slept on top of it with my coat. As it was 8pm when we eventually came to the room I was tired and wanted to rest and didn’t want the mither of going over to reception to complain as I can’t see what they could do to solve it other than send a cleaner to clean what I already had. On check out this morning we walked to the car with our bags to go back into reception to hand the key in and a member of staff was shouting us across the car park asking was we room 24, I replied yes, she said we need you to move your car we have a private event coming in. She said il take the door key back for you, she never asked how the stay was etc. I just had to laugh really. Unfortunately we most definitely will not be returning My reason for logging this feedback is to ensure it doesn’t happen to another family. If I had my children with me we would most definitely have left to find somewhere else to stay. This was a last minute break for us, however if this was a pre booked trip as a family it would have been very disappointing.

We have had some wonderful times at this place but recently, the stories local and on media streams aren’t great. However, we decided to visit this place as we had received some vouchers through our door (we are very local) and thought only right that we should try again. Big Mistake! We arrived at 7pm and ordered our mains, mine was a salad with added hallourmi cheese and cauliflower buffalo wings. After a short while the waitress came back to tell me they had no salad. I chose gammon instead. When our meals came all seemed ok until the waitress brought some buffalo wings to the table, I told her they were part of the salad meal as their add ons, so we didn’t want them. The waitress didn’t like this so my husband said he would have them as the were only a pound or so. After this two of the party ordered dessert, and I ordered a cup of tea, the time was 8.15pm. A little later, the two who had puddings asked if they could order coffee, and I asked if they could hurry my tea along too, as I hadn’t received it yet. The waitress said yes, no problem, the time was now 8.50 Within a few minutes a woman who was running the bar, shouted, I’m not doing any more hot drinks! The waitress came back to offer us instant coffee, which we declined as we live over the road and can do that at home. I reminded the waitress to remove the tea off the bill as I hadn’t had it. She brought the bill to our table with the tea still on it and buffalo wings at £5.75!!! I explained to her that this was incorrectly priced to which she replied that it was charged as a starter. I asked her to show me where they were as a starter, she couldn’t as they weren’t listed as a starter I pointed to where the price was and she got all Mardy saying ok, ok I will take them off!! Dont get me wrong, I didn’t ask to remove them, just wanted the correct price. Anyway we came away feeling yet again disappointed by this place. The staff here, let the place down, the food was actually nice, but the service from the staff is very very poor. I’d rather walk into the peak village and enjoy the new chatsworth kitchen!

The hotel is ideally situated outside hustle and bustle of Matlock Spa. The food was absolutely delicious - well done chef and kitchen crew. The attentiveness and friendliness of the staff was excellent - we were made very comfortable and welcome. The massage my husband and I had was of very high quality and much needed. The spa area is very small and cramped - I wonder if there are any plans to extend ? The outdoor naturally heated pool a delight - our first experience of this which we thoroughly appreciated. Again everyone around the pool were friendly and encouraging. But oh dear …. The hotel buildings themselves need millions investing in them to bring them up to scratch as a spa venue … and I suppose the money just isn’t there, which is such a shame - as in its prime I bet it was a real destination venue. So go - enjoy it for what it is. Laugh at mismatched head boards, bolt on wardrobes, out of date signage in bathrooms, skew pictures and mirrors, radiators hanging off walls, rotten wood, peeling paint. If someone has spare millions - please invest in this place 😉

Bit of a mixed-bag this one. I stayed in the twin room for 2 nights. The room oddly looks as though it’s been lifted and deposited direct from a Premier Inn (but smaller). It’s dark due to the use of dark purple and dark wood on almost everything. The bathroom is fresh and contemporary though. There’s a generous selection of teas and coffee plus biscuits. One of the reasons I chose the Fountains tearoom and B&B was because of the tearoom downstairs. I arrived, after a long tiring journey, at 3.30pm thinking I was just in time to grab a snack in the tearoom, however Iike a lot of visitors if you read the comments dating back years, I was told by a very offhand older member of staff the kitchen was closed. It closes at 3pm, so all the info and literature stating that tearoom hours are 9am to 4pm are misleading to say the least. (The owner later stated that ‘our staff have families to go home to’). When I asked I was also told that breakfast was from 9am, even though this staff member was now fully aware I was a guest, and I mentioned I needed to be somewhere by 10am the next morning. So the next morningI hung around to 9am and dashed down to breakfast to find other guests already eating breakfast, a (different) member of staff said guests were served from 8.30am! I complained by text to the owner who responded very quickly saying she’d look into it. The owner could not be faulted for responding to queries/complaints - the evening before I’d rung her asking how the heating worked as it was cold and she came out straight away to check the thermostat in the hall. The breakfast was prompt, hot and very tasty. Other negative points: The mattress had springs starting to poke up, the pillows were thin and lumpy (they’re cheap enough to buy for goodness’ sake). The thinnish duvet (no sheets apart from the fitted one on the mattress) only just covered the bed, so wouldn’t be great for larger visitors. I personally will not be staying again.

Stayed for three nights in August. Cannot praise The View highly enough. The staff were very welcoming on arrival and when we got to our room it was amazing. The rooms are huge, large bathroom. lovely comfortable bed, a great seating area with sofa and armchair and a private terrace to sit and admire the wonderful view. Everything was spotlessly clean. A great bonus was the fridge with a bottle of fresh milk and bottled water that was replenished daily. Breakfast choice was excellent, service and food quality was superb. We dined at the White Horse and the choice was good, with high quality food beautifully cooked and presented. The staff at the View and the White Horse were brilliant. Overall this was one of the best hotels we have stayed at and we will be back.