Descubra sua estadia em Knowsley

The room was spacious with good beds. The shower was OK. It was heavily, but we had a good sleep. But breakfast was dramatically WERE! According to you can be up to 10 a.m. but it is not. On 9.45 everything was on: no bread, no eggs, no plates, no cups for coffee, etc. At the request, it was first sought a lot and said that everything was on because it was so busy!! Duh you know how many rooms are booked, that's called planning. The so-called manager did not do anything, only wearing the title. There are no food in the vicinity! Tisse that the other hotels are pieces more expensive but for 110 euros per night you can expect more service than you expect!

Stayed here for two nights and was very impressed. Location is superb - right in the centre for everything - close to shops and the arena. The staff are super friendly and helpful and can’t do enough for you especially Sophie on the Reception. Our bedroom was spotless, the bed was huge and so comfortable, the bathroom was also very clean. Breakfast was also great with a variety of options, all food was excellent quality! Can’t recommend enough for a stay in Liverpool, despite its location it was very quiet and we had a lovely sleep each night!

Went back this hotel after a break of a few years for a tribute night with family. The rooms were quite decent on the top floor but the service was absolutely shocking in every aspect of the hotel. I don’t think we would return to this hotel I’ll explain….. On arrival we dropped out bags in the room and went downstairs to the bar for a few drinks - every single draft beer/lager was off and only bottles were being sold. This was really dissapointing there was no explanation from the bar staff who all appeared very miserable. Next we went downstairs to the party room and waited in the foyer with others and the beers were all off again on this separate bar too. Then I ordered some drinks and was told “we are only taking cash”. I asked why and the bar man said the card machine had broke. I explained I had no cash on me to which he replied I would have to get drinks upstairs! This wouldn’t be that bad but it was up 3 flights of stairs and a real inconvenience for the whole night having to go upstairs to pay for bottled drinks. Anyway after waiting for a minute a few people began to complain and a young man with blonde hair came behind the bar and I’m not joking shouted at everyone waiting “the card machine is off if you want a drink go upstairs” very rudely. One woman asked to speak to the manager and he actually shouted “I am the manager” very rudely - no apology or help or anything. It occurred to me after that they could have just charged the room or charged the table but nothing was offered or any help given he was clearly under pressure and his customer service was absolutely shocking everyone was gobsmacked! So the night went on and the disco finished at 1 am I think but bizarrely the bar in the hotel shut an hour earlier so we couldn’t have any drinks for the last couple of hours as the card machine was off all night ! You couldn’t make it up…. The disco was good fun, meal nice but then a gain in the morning the service let it down. Went down to breakfast and was told our room hadn’t paid for breakfast - we stood at the entrance whilst the woman greeting us walked off for about 10 minutes came back and just said “follow me”…. No apology, explanation or anything and yes we got breakfast which was actually not bad. The service was so poor it did actually really dampen our stay and I think most people were annoyed to…. Mistakes happen but you only want a smile, apology or explanation and instead we were spoken to almost like a visit to “Karen’s diner” . I’ve attached a photo of the state of the bar too!

The room was clean and the service was good