Descubra sua estadia em Hollinswood and Randlay

Decent location for one night stopover. Staff were friendly and efficient. Room pretty basic but all okay for what we paid. Downfall was the noise early morning, being woken to trucks beeping and reversing at 7am on a Sunday isn't my idea of a good night's sleep (which is all we really needed, this was the followed by trolleys clanking and banging, so think this is a real downfall to what should have been a nice little stopover. I advised the receptionist and she said it was the deliveries....which I understand are needed ....but not 7am on Sunday surely and if so some more thought for those sleeping. Sadly this affected my overall rating as really you pay to have a good sleep but I didn't get that.

Hotel service is attentive. But when I checked in, I couldn't find my appointment record. However, the waiter still helped to give the room first, and his attitude was very good.

Having read some recent negative reviews I was not expecting much but from my scores it was first class. Good easy to get to place and just a short walk to the main town, we arrived early but were able to check in - very friendly reception staff and gave us all the information we needed. All areas from reception to bar and corridors were well presented and clean and modern look, the room on ground floor was a good size with all facilities required [ nice touch Steph the house keeper left a lovely note ] We had a window which opened and nice green space looking towards a park. very quiet room. Leisure facilities were first class and not over busy (you did have to book the pool but not an issue}. Service at the bar was quick and staff very friendly and attentive. Breakfast was very good with good selection of hot and cold food. One stand out point was the hotel was well staffed which helped make for a first class experience.

Great location just off the M54, easy to find and excellent free parking for guests. The hotel is modern and pleasant and the staff are really friendly and helpful. Our room was lovely with a king size bed, large tv, coffee machine and mini fridge, plenty of phone charging sockets and something I miss in a lot in hotels these days; a small dressing table area. The bathroom was spacious with a large walk in shower. We only stayed one night but wish it had been longer. The breakfast area was large and spacious with a great selection of cereals, pastries, fruit, yogurt, cheese and cold meets along with a wonderful selection for a cooked breakfast. I'm just sorry that we didn't have time to use the spa facilities which looked excellent. I can't recommend the hotel enough!

Where to begin with this one? Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing). Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture. Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER. Awful customer service, facilities not available. AVOID AVOID AVOID! Specifically bad service via email: Lis Frost & Richard Bowen

The post code given on the hotel address did not lead us to the Hotel. It was difficult to find as it was inside an estate. The hotel is not close to the road. The sign at the road entrance is not very prominent. When arriving at the hotel, the building looks like a manor of some royalties which was quite impressive. Check in was smooth but there wasn't a lift and we had to haul our heavy luggage up a couple flight of stairs and through narrow corridors. No porters or conceige to help was a bit annoying. The breakfast was standard full english breakfast which was as expected. Lawn areas and many big trees around the hotel does provide a relaxing feel. There is a separate building that houses the pool and gym. This facility was not exclusive for hotel guest and open to people who join their club. Unfortunetely on the day of my stay, there were many people there and so I gave it a miss.

AWFUL AWFUL, AWFUL, the room number 62, was O.K at best, tatty curtains, cobwebs on wall, damp carpet, and dripping taps, as well as as a shower that scalded or froze, booking in was fine, as for the amenities, the restaurant was worse than some cheap 2-4-1 meal deal ”sizzler”, the menu states ”Table Service” upon request, a 5 star hotel should offer this as standard, they were under staffed, the meal provided was well cooked but not very hot, and the ”locally sourced fresh mushrooms” were tinned button mushrooms. Service was reasonable, but serviettes/napkins had to be requested and were not given as standard, table clearance appeared to be an after thought, as in, ” Oh we had better clear the table” ”DUHHHHH” clean up up your act. Breakfast was worse than Tesco's, it was self service, the toaster was useless, bread had to be cycled several times to get any degree of BROWNING, the bacon, sausages, scrambled egg etc were under kept warm dishes which frankly were rubbish as the food was at best TEPID, a ”FULL ENGLISH” breakfast was available so long as you ordered the fried egg and black pudding in advance as it was not supplied as normal, I would rate this hotel as TWO STAR at best, Premier Inn, and Travel Lodge surpasses this hotel HANDS DOWN

Bed very comfy room was okay a little bit dated and basic. The bar was tiny and not very welcoming. The food however was the best I have ever had can’t explain how much we enjoyed our dinner. The steak was possibly the best I have ever tasted. The breakfast was good as always. Staff were so welcoming in the restaurant and couldn’t do enough to help.