Descubra sua estadia em Guildford

We recently stayed at this hotel as a family of 10, booking several superior rooms. Unfortunately, our initial experience with the rooms was disappointing. The superior rooms were far below expectations — think shabby Travelodge. After raising the issue with the staff, they did move us to more appropriate rooms, which was appreciated, but we were charged for one of the room changes as it had to be an upgrade which, given the time it took and the disruption to our first day was disappointing. The buffet dining experience was also underwhelming. The food quality reminded us of school dinners — it did not live up to the standards we expected from a hotel in this price range. Breakfast was OK. On the positive side, the staff were very helpful and friendly. They went out of their way to assist us with our concerns, and their service was the highlight of our stay. However, there was a significant overcharge on each room's final bill. Thankfully, this was resolved after we sought clarification, but it added unnecessary stress to our departure. Overall, while the hotel has some strong points, particularly with its excellent staff, the quality of some of the rooms and food needs improvement. With better attention to detail, this hotel could offer a much better experience.

Good location, close to the train station, right in the business center #房清洁# #fully equipped# Disadvantages: too many room types, room differences are too big

We were visiting Worplesdon for a Golden Wedding party. Our friends recommended the Asperion Hillside and we were not disappointed. A couple of minor issues were effectively and quickly sorted, and particular thanks go to Lily on reception, Derek at breakfast and owner Daniel. We loved the immaculate garden with its lovely fish pond where we sat and enjoyed the sunny September morning before we left for the lunch party.

I had a wonderful experience staying at this hotel. The staff was incredibly friendly and welcoming, and the rooms were spotless, making for a very comfortable stay. The breakfast offered a great variety and was delicious. Overall, I thoroughly enjoyed my stay and would highly recommend it!

we have stayed at this hotel a few years ago but it has recently been refurbished, some odd choices of decor! Our room was very nice and the addition of bottles of water was a nice touch. There were no tissues in the room and the towels were a strange choice, they needed to be bigger and i always like white, fluffy towels at hotels and these were grey and not fluffy. The buffet at breakfast was ample but the addition of some fresh fruit and pastries would be good. Dinner was good but the service was very slow and they were obviously busy and understaffed, which i know is a problem in hospitality at the moment. the staff were all very helpful, although the taxi booked for us had a minimum charge of £20 and we were going on a 5 minute trip, I would have been grateful for this information.

love it hotel, very convenient as there's any shop nearby just walk within few minutes. Breakfast is good and delicious and definite will choose this hotel again.

Facilities: mini version of bathroom sink Hygiene: It’s pretty clean (I didn’t look carefully at night) Environment: I live in Room 66 on the first floor. Outside the window are the parking lot, corridor and garbage station; Service: On the day of check-in, I encountered a group of people having a party in the parking lot outside the room window. They made a lot of noise in the parking lot. I couldn't stand it and went to the front desk to ask for a room change. They were told that the room was full and they didn't do anything. It didn't quiet down until two o'clock.

Dinner for two was lovely, stayed overnight with dinner and brew included. Elisa who served was fantastic, made us feel very welcome and couldn’t have been more accommodating, the extra effort made the evening very enjoyable. If we are in the area again we will definitely come back.