Descubra sua estadia em Gateshead

We arrived at the hotel and thought it had a lovely feeling of being in a house rather than a hotel .we had booked a meal but were tired so they changed the time for a little later . The room was lovely , clean with a new bathroom .Bed was comfy and we couldnt hear much noise apart from creking floorboards which was to be expected in an old property . There were lots of personal touches like tissues on the beside table and bottles of water . We ordered the 2 course rump steak and. Belly pork which was delicious. Mine came with french fries and i would have prefered some veg and new potatos but i didnt ask so my fault .my partners belly pork was lovely . I had the french onion soup for starter and realy enjoyed and partner had the pate . We relaxed in the bar area with a coupe of drinks and the bill was very reasonable .prices on bar same as puc prices . We visit this area a lot to see family and would definately stay her again . Would be nice to sit on the garden in the warmer weather

We stayed for 6 nights at our Hotel Express. Very pretty and we are located by the river. Very easy to walk to many restaurants and a beautiful walking path along the river. Very nice rooms and also we got free car parking

Our experience of the Rowers hotel in Newcastle was extremely poor. The dirt of the entrance hall which immediately sets the tone. In fairness most people in our group had a worse room experience than we had. 1. The skirting was falling off in the ensuite. 2. The shower was a telephone-like set up in a very deep bath, with no non-slip mat. 3. There wasn't enough crockery and cutlery for the number of guests. 4. The locking device on the door of our room didn't work, we had to put a suitcase against the door to deter someone fromcoming into the room at night. 5. The conservatory where we were to eat was dirty and overgrown with foliage. 6. The patio was overgrown with ****s. 7. The hotel is in an industrial estate. In fairness there seemed to be plenty of hot water in the morning. But a double room had two single beds. What I'd call a twin room. I would say that you shouldn't stay in this hotel.

GOOD points- Welcomed and checked in by a friendly, informative and pleasant lady, who had a sunny disposition and was juggling numerous roles including serving in bar, cheking in/out (Reception) and cooking/serving to name a few, this lady was approachable, knowledgeable and extremely helpful. BAD points- where to start .. 1. Rooms where outdated (which would have been fine if clean), extremely poorly maintained and certainly not cleaned daily (if at all). Behind bathroom door was a collection of dirt, dust amd bit of rubbish, cleaner cleary has not closed this door or cleaned behind it for a while! Skirting boards where thick with dirt, sheets had holes amd walls had some kind of fluid ”sprayed” all over them (i dread to think what but can't discount it may be human material) im saddened to write this but feel its necessary to inform and alert others. A lick of paint, bottle of bleach and a hoover would have made such a difference at very little cost to hotel. 2. To access rooms you need to venture through an unused dining room (well not used to dine in) its used as a storage facility and is unsightly, after this you make your way along what i can only describe as the ”staff corridor” past the greasy kitchen (door was wide open) and other areas that i would imagine elsewhere would be out of public view to a steepish staircase which lead to the rooms. 3 Corridor leading to rooms was dark and dingy in day light but worse at night as none of the lights apart from the illuminated ”Fire Exit” sign so we relied on torches from our phones to navigate safely. I did not expect the Ritz for the prive we paid for a family of 3 but i do expect the basics to be right which is cleanliness, cleanliness and cleanliness!! Surely has no-one learned from Covid-19?!? Cleanliness should always be a priority even even more so during a pandemic.