Descubra sua estadia em East Kilbride

We got married at Crossbasket in 2021 having a small wedding. We had previously visited the castle (prior to booking our wedding) and the service is the best we have received in Scotland. From booking our venue to the morning after our wedding the staff at Crossbasket were fantastic and couldn't do enough. The manager Rob, met us to show us around the castle when it wasn't officially open, he took the time to answer any questions we had and was fantastic. Vicki the wedding coordinator accommodated all of our requests and every member of staff went above and beyond on the day. We handed in a small bag of items which my husband planned to set up on the day, when he arrived every detail had been done for him. This allowed for a stress free enjoyable morning. We were married in the main castle and had our reception in the Stewart room. This suited our needs and despite covid restrictions at the time our day felt perfectly 'normal' (in line with the restrictions allowed). Our guests stayed in a few rooms which are huge and so comfy. We stayed in the Macintosh room which was stunning. My husband and I are looking forward to returning and staying again. The food was excellent with lots of choice and flavour. The roux menu is some of the nicest food we have ever had. We have since visited two ICMI properties and have to say they really set the standard for service and food across Scotland. We most recently stayed at Cromlix which similarly to Crossbasket had food to die for and service above the standard. This is something we highly recommend and we look forward to trying out other ICMI properties. Thank you to all the staff, if you are looking for a wedding venue (whether it be for 5 to 200 people!) we highly recommend this venue. Also to comment all of our suppliers had lovely things to say about the venue. Our makeup artist said it is her favourite venue to work with as they are so accommodating!

Stayed in the Stewart suite and it was an amazing room. Downstairs was a comfy bed and bathroom. It has a coffee machine along with a normal kettle so plenty of choice. There was a spiral staircase leading to the upstairs where there was a jacuzzi bath, steam / shower room toilet and sink a huge sofa and TV. It also had a swing chair. It also had a mini bar which contained 2 complementary cocktails and other alcohol which you paid for. We had a couple of cocktails before dinner which were very good. The meal was a mixed bag. Both starters were tasty although the tempura batter was heavier than usual. The prawn and mango starter was excellent. My husband had the steak and I had the steak frites. Both were ok but we're a bit greasy. The breakfast was excellent I had the eggs Benedict and the eggs were cooked perfectly. All the staff were friendly and helpful and very welcoming. We really enjoyed our stay and will definitely be returning.

Bedroom spacious, but thereafter not good. King-size mattress on a double bed base meaning it was easy to roll out of bed if you ended up on the unsupported edge The duvet was sticking well out of the cover, and it was filthy and worn, disgusting. Bathroom had peeling paint, and no shaving mirror. Shower worked well, but surrounds and seals pretty mouldy. Bedside lights could only be switched on / off from one side, inconvenient The TV remote control was disgusting, filthy and worn out with no numbers visible. Absolutely thick with dust and worse. Bathroom basin not cleaned (2 night stay). Tea tray left dirty and not even wiped after first night, although was replenished. Food -greatly overpriced for below average mass produced basic food. Serving staff were reasonable first night, rubbish 2nd night. Some food cold by the time it was served. Breakfast, poorly laid out. Scoops impossible to use in the curved cereal serving bowls, picking up about 3 cornflakes at a time. Eggs tough as boots. Cracked / chipped glasses and mugs being put out for use. Hope never to return. Could be really nice with some investment, but currently the worst IHG hotel I have stayed in anywhere.

Hotel was ok receptionist seemed a bit flustered when we arrived. It does say check in at 3 but we wanted to enjoy the day out in East Kilbride so arrived at 12 . She did comment to another member of staff about us and another couple arriving early. We didn’t have to go to room just wanted to get out and about without luggage. She then said she could charge us a fee for early check in but said she would let us off this time. If she had charged me I would have said stick it. Reception is floor 12 . We were on floor 8 . Couldn’t get heating to work in room and the wind was whistling through the windows and were really noisy couldn’t do anything about the windows. All in all it was fair

The hotel is located in the suburbs of Glasgow. It is very convenient to take a rest after coming down from the highlands. There are also delicious Asian dishes within 3 kilometers. The rooms are very simple and warm. The hotel is located in a small forest. There are plenty of parking spaces. When I was at the breakfast shop, I found that there was no Asian face. It was a good local experience.

The service for food was Ok, food nice too. Room TV was not working and no intercom telephone in the room, making it difficult to reach the customer service when needed. wifi was not too strong as expected, probably due to room position. there was no complimentary drinking water in the room but there was nice complimentary tea in room. there was Ironing board but no Iron in the room, because of NO intercom , reaching customer service for an iron was not possible as my time was running. I could say the position is nice and the worker are friendly