Descubra sua estadia em Carnaby

Disgusting! Initially told check in is 2-9pm. We had a day out with family who were staying elsewhere, had planned to all return here for dinner. Receive a phone call at 5pm to say they were closing as Monday is their only day off. I said ok, but how did i check in? Was told to call a number on arrival. Arrived at 6:30pm, went to the pool as was the only thing we could see open. Asked if we could swim, he said yes, no problem, open until 9pm. Called a number to be let in to our room. Was taken to our room and unsurprisingly he handed the keys before quickly disappearing. The room was awful. Tired, dirty, the temperatures of a sauna and my daughter refused to use the bathroom due to how dirty it was. There were no curtains to block light from the window opposite the bed, and the door struggled to close. Stayed there 2 minutes and went back to the pool. A different staff member this time who said that we couldn’t swim as after 5pm you need to be 16, my daughter is 13, the pool was empty and there was just absolutely no need for this. He said she can swim in the morning, then he grabbed a timetable and said “oh no, actually, we have a booking, so you cant swim on your stay” We went back to our family who were staying elsewhere, desperately trying to find me and my daughter somewhere else to stay, but we couldn’t find anywhere available. This left us no choice but to return to the hotel to collect our belongings and drive long into the night to return home. We just couldn’t stay in this room. We arrived home at 2am, our family now enjoying a day together with us unable to be involved. Incredibly disappointed.

Food was nice. Seemed slightly pricey on the menu but we were fortunate to have 20% off because we booked our stay directly with them. Staff were very friendly. Jay who served us was very attentive and friendly. Subtle in his approach and not overwhelming. Genuine guy.

Unfortunately we won't be coming back. White towels were rough, old and stained with what looked like motor oil, couldn't use them. Mug stained and teaspoon dirty with coffee on. The breakfast was ok, no cereal just English cooked breakfast. Server was nice and friendly. Rooms need severely updating and decorating, wardrobe dusty on top, kettle has seen better days, dirty drawers with what looks like tobacco. Pillows and duvets had to be used but they were heavily stained, smelt of wee on the last night. No chair to sit on. Owner needs to smile, maybe receive some training in customer service to enable the guest house to have some atmosphere. This could be a very nice place, if time was spent on updating, maintenance and cleaning. Floorboards raised and wobbly and a nail sticking out in the bathroom lino. I realise the economic climate is currently shot, but to receive the money you charge, it needs to reflect. The house was warm! I dont like writing bad reviews, so I aim this to be constructive, for the future.