Descubra sua estadia em Burley

Burley Manor is a lovely hotel with an amazing countryside view, you can see the deer that come through on to the main grounds. I had paid for a package that included the following for my partners birthday - Afternoon Tea Spa massage 1-night stay The afternoon tea was sublime the room where we were sat was lovely and decorated well. All the cakes and sandwiches were freshly baked/ made on-site, we couldn't even finish all the little cakes and treats at the afternoon tea. - 10/10 would recommend. She had the Drift away massage and it was so relaxing definitely recommend getting a massage or a spa treatment. The rooms were really nice and decorated tastefully, the beds were comfy and the pillows were so fluffy! We also booked a dinner at the hotel (was not apart of the package), the dinner was incredible my partner had the Lamb which was melt in your mouth and I had the chicken which was succulent and juicy. Bonus - as it was my birthday we had rose champagne given to us on the house! This was very nice and made the stay even better. The best part of the stay was how comfortable we felt at the hotel, the staff need a round of applause as they were very accommodating and welcoming. Their waiting skills were impeccable and genuinely did not feel uncomfortable at any point. Overall I would definitely recommend Burley Manor and will definitely be returning in the near future.

Having stayed here many many times pre pandemic we were so excited about returning. Check in was good and the room lovely but the service and food quality was abysmal. We sat in the garden - tried to order drinks at the bar and told it was table service only which is fine if someone took your order! Went into the bar and relied to order 2 drinks with a waitress who said she would have to come to our table for me to order - will give her her due she did follo me to our table! Waited 15 for the drinks. Then ordered our food A rib eye steak and fillet of sea bass with a prawn and clam chowder. This arrived after 10 minutes - the sea bass was completely different from the menu description- apparently we had been given the wrong specials menu so what else did my husband want. He said he would have the original offering as we had been travelling all day and were tired - this was then returned stone cold! My 8oz rib eye steak had at least 45% sinew and was inedible.when the staff came to clear the table I requested a manager - a young lad turned up who just said I see what you mean!! Nothing or no one else seemed to care so we went to bed extremely upset and at a cost of nearly £200 a night we really expected a more professional approach to customers- whilst I appreciate uni students need summer jobs but when there is no one at all supervising the result is dire for a business such as this. We even listened to 2 staff members discussing their uni accommodation etc etc when at least 8 tables were waiting to be served. Breakfast service was totally different- the staff clearly knew what they were doing and did si in an efficient, help, and more importantly, friendly way. Would recommend you go out of school/ uni holidays as no one else is around to ensure the job is done professionally.

What can I say about our stay at the Rhinefield Hotel? Absolutely outstanding. My partner booked an overnight stay in the Walker Suite (Bridal Suite) for my 30th Birthday and we lived like Kings & Queens! On arrival we were greeted by Harry at the door who checked us in and carried our bags to our room, as well as a history tour of the hotel. So friendly & welcoming. The hotel decor is beautiful, the attention to detail is second to none and the staff are so attentive and thoughtful. We were offered complimentary champagne, prosecco & other drinks and snacks which was a lovely touch. I also had a 55 minute full body massage which was definitely needed and I thoroughly enjoyed it. My only criticism is that there was very few chairs in the pool area to use when it was busy. The menu tasting experience at dinner was delicious and we had a very friendly and knowledgeable waiter (Jeremy) who made our evening even better. The morning after we were welcomed with a stunning breakfast delivered to our room by Jeremy. We left our order hung on our door the night before and there was so much choice. We opted for the full English breakfast, pastries & fresh orange juice. Jeremy called our room phone to let us know our breakfast was on its way to us which was great. 10/10 - delicious! What a treat to tuck into our food overlooking the hotel gardens. I can’t recommend this hotel enough. Such a special way to celebrate turning 30 and I will most definitely be back. Thank you so much to the wonderful team at Rhinefield House!

Where to start! Room was tiny and damp! Extractor in toilet not working! Staff slow. Food was below average. I asked for Chicken Tikka Masala, was told I had to have chips with it, as they had no Rice. My nephew had Mixed Grill, was the mankiest Piece of Chicken included. I’m Coeliac and enquired before booking about their ability to produce a Gluten Free meal and was told no problem. For breakfast all they did was exclude the Gluten containing items. I got two pieces of burnt Gluten Free bread, no butter. There was no cutlery, and I hunted out some for my fellow guests. Our table wasn’t cleared, not even when a second coffee arrived. Was just plopped down among the used items. And an hour or so later I passed the window and the table still wasn’t cleared. We were asked on booking-in what time we would like breakfast. We said 8am. Second morning we couldn’t gain access to the main building (we had been housed in what they called the ‘Annexe’) A guest staying in the main building let us in, but no sign of staff, everywhere was locked. She had booked 8.30. I tried to contact Marstons without success, apparently they don’t work weekends. Eventually a young lady arrived to start work and dismissed our complaints with the statement “we were busy last night, so we struggled to open on time” My breakfast this morning gained a Gluten containing sausage, as did Sunday’s, I removed the sausage and hoped no cross contamination had occurred. The whole place is dingy, run-down and in need of full restoration. Outside areas, including car park, dirty and rubbish strewn. Smoking takes place just outside main door, where you have to fight your way through the crowd of smokers, this included the staff as well. An old fire bucket was provided for butts, this hadn’t been emptied in a long time, was full and spilling onto the pavement. I remember this Hotel at its best, is the complete opposite now. Bar staff were poorly trained, I asked for an Orange Juice and Lemonade, I had to explain how she was to achieve this. She struggled with the till and had to seek help. Tea making facilities were included: except we didn’t have a kettle. I obtained one from reception, which hadn’t been cleaned or descaled. I cleaned it. Not even a teaspoon was provided. No bin in bathroom, no loo brush. Extremely cheap toilet paper. Sink emptied before finishing washing. Shower dripping. Bin in room had no bin bag, and was filthy. Room was tiny, a single at best with twin beds in. The towels and bed linen were clean and of reasonable quality. Duvet very efficient. My mattress was past its best, as many had sat on the edge to watch the TV.

Well, the service at the hotel was excellent too. The hotel staff were always very friendly and helpful, they were always willing to answer my questions and provide useful advice. Also, the breakfast provided by the hotel was very delicious, varied and had different choices every day. The service at the restaurant is also very good, and the staff is always very thoughtful and welcoming. The only downside is that the hotel is slightly more expensive, but I think the price is still very reasonable given the location and quality of service of the hotel. In short, I really like this hotel and I would definitely choose to stay again if I travel to this city again.