Descubra sua estadia em Brignall

What a fabulous and friendly hotel to stay. A true gem of hospitality and comfort. We stayed with our dog for 2 nights to visit family in the area and from booking to departure the staff were amazing. There was a lovely dog bed and goody bag in the room for him and it was spotlessly clean . A good selection of teas and coffee and the room was warm and welcoming with fluffy towels and shower gels etc. We dined there twice and the food and service was exceptional on both occasions and the breakfast was generous and delicious. the bar staff were friendly and welcoming The hotel is a true country hotel with lovely walks to enjoy and close to places to visit.

Having visited the inn a couple of times in the summer, when I received good service and great food, I suggested the Red Well as a place to meet some friends for a pre Christmas meal. Drinks order came quickly without any issues and we ordered our food. The waitress then returned to inform me that the only veggie option on theChristmas menu (other than a salad..) was not available so I had to order from the main menu. Starters came and went without any issues though the creamy garlic mushrooms, whilst edible, were disappointing as they had no garlic flavour and the sauce was made with cream cheese which is a cheap, corner cutting approach to creamy sauce. No big deal though. Then the mains came.. the Christmas dinner was a massive mound of frozen carrots and “quite poor” in the words of my friends eating it. My “curried roasted veg covered in mash potatoes had no curry flavour, no roasted veg and most importantly no sauce. It was a bowl of rock hard flavourless chickpeas with a little spinach added but nothing else, dry as a bone and simply not edible. Waitress offered to bring manageress over and she agree to remove it from my bill but nothing was offered as an alternative to me. So I had to go without the main part of my main meal. The other 2 meals looked nice but were cold. My friends didn’t bother to request they were warmed up as they’d seem the limited response I had received when making my comments about the food. We asked for the music to be turned down slightly as speaker was above us and waitress went off, and music stayed loud. When she eventually returned we asked again and the waitress told us “we can’t turn it down as those people at the other side of the restaurant have asked us to turn it up”, then walked away…When they finally returned to clear the table we were not asked if we wanted anything else so we kept chatting. When they returned later again and we were asked if they could get us anything else we said yes could we have 2 mins to look at dessert menu, only to be told 2 minutes later that the kitchen had stopped serving nearly an hour ago so we couldn’t have desserts. I suggested to the waitress that perhaps they should have told us sooner (especially as I’d basically missed my main course) and she shrugged and walked away… so we asked for the bill which came with 4 chocolates. However, there were 5 of us so they couldn’t even get that right! We commented and the manageress said she’d bring more but didn’t. Then as we left and one of my party said she was still waiting for her chocolate, the manageress got stroppy and slammed the chocolate into my friends hand. It is rare to receive such consistently bad service, and to be served pretty poor food too. Massive shame for this business as the 5 of us are all local and could have returned with other groups but none of us will set foot in there again whilst under the same management. There are too many good places to go to waste your time and money in a place as poor as this.