Descubra sua estadia em Bodmin

I had booked The Bodmin Jail Hotel for my daughter's 18th birthday surprise. We weren't disappointed. From the moment we arrived, we couldn't have been made more welcome. The hotel was very quiet, probably due to being a mid-week in mid-October, so I'm not sure when the hotel is at full capacity whether the same would be said, but for us we enjoyed the peace & quiet of not being disturbed. The rooms (unsurprisingly, given the thick walls) were totally quiet and super comfortable. The bed was very comfortable, the towels fluffy, plenty of hot water and soft bath robes, along with beautiful-smelling amentities. There were tea/coffee making facilities in the room, but my only (very very minor) gripe was that there was literally only 1 decaf tea bag in comparison to about 10 sachets of coffee. I could have asked for more, I know, but I had brought my own so didn't bother. A complimentary mini-bar is a nice touch, too. The staff were lovely. Being so quiet, occasionally it was hard to find someone, especially when we went for a drink in the Champagne Bar in the evening, but all staff members were lovely. I had planned a surprise of some balloons and a birthday banner for my daughter in our room on arrival, and this was handled perfectly, even with the addition of a birthday cake made out of towels - a fantastic touch. The breakfast was tasty and plentiful and served in the beautiful chapel. All in all, we had a great stay and would thoroughly recommend it as an unusual destination. If you book directly with the hotel, you get complimentary access to the Bodmin Jail Museum. Be prepared, though, it's not much of a laugh (given its subject matter) and quite dark and scary, especially at the beginning, so if you don't like the dark, loud noises and being shut into underground spaces, perhaps give it a miss! I'm glad we went, though, as it really gave me an insight into just how horrific our prison system used to be.

I was really hoping to be able to write something more positive as my partner chose this restaurant for lunch, but unfortunately the best way I could describe our roast dinner was unremarkable. The first mouthful was lukewarm, the meat was scant and thinly cut. The roast potatoes and Yorkshire pudding unappealing, the vegetables almost indistinguishable except for the peas. Presentation non-existent, although the service was good. I know it could be hugely more enjoyable - try eating Sunday roast at the Swan in Bampton, Devon - a completely different experience including the settings. I would love Trehallas to do better, I left feeling disappointed. Update the décor, so it doesn't feel I've stepped back in time. Direct the chef to serve the food hot, present the veg in separate dishes, provide extra gravy. Easy things to remedy. Customers, especially those who have travelled and come across exceptional meals, expect more these days. Trehellas are still catering for those who are happy with 1980's pub grub.

The room, bathroom, walk-in cloakroom is very miniature. The toilet door is located in the middle of a single bed and the distance from the bed is only one person. It is very clean and hygienic. The window is facing the open-air swimming pool in the courtyard. Our room is on the reception floor of the hotel reception, and the floor of the room is a bit low; The corridor is very narrow, there are three rooms in the corner of our door, and they are very close to each other. The room is soundproofed and there is no interruption to each other. The location of the hotel is very convenient, there is a supermarket 7 or 8 minutes away

The hotel is in a suburb, the suburb of Bodmin, next to a highway service toll station, but there are few food at the toll station, just McDonald's, Subway and a Coop supermarket. If you want to go to Bodmin town for a meal, you can't do it without a car. Because it takes more than 2 hours to walk. So in theory, it should be normal to take away food. We bought food and prepared to eat in the hotel lobby, and then the front desk staff came and said that you can't eat, our place provides meals, and you can't eat takeaway food. To be honest, this is the first time I heard this reason. I'm not sitting in your restaurant, can't I eat takeaway in the lobby? I've stayed in many HIXes in the UK, and I came across this one, which was arrogant and acted like it had a reason. Other HIXes will let you use plates and knives and forks. This one will only drive people away. I thought they wanted me to buy their wine, so we bought it, and after buying it, they still drove people away. It was really annoying. Later I thought he was discriminating. Because the table next to me was eating pizza, so, see.

Booked a night away for my daughters hen night with 6 close friends. Wanted a lovely meal and a relaxing stay to pamper her. Firstly the accommodation was beautiful had 2 lodges, extremely clean and lovely views. Sadly, that was the only good experience. Booked lunch, spa and evening meal weeks in advance and paid extra for a late checkout. On arrival I paid in full. Staff in bar on arrival were too busy having a disagreement and didn’t even acknowledge us (we were the only ones stood waiting). After a while got served and had drinks on the lovely terrace. Went for lunch where we waited approx 45 minutes for our food to arrive. We only ordered light bites and no full meals. One didn’t arrive until 30 minutes after everyone else finished. Asked for drinks, took another 20 mins. After this went to pool area.. very nice and clean. Came back to hotel for evening meal, restaurant was busy and was told by waitress probably better to order drinks and food at same time as they had a new computer system and only one barman! Ordered drinks and some water for table. Nothing arrived for 30 mins so I went to bar to just ask for some water. Barman huffed and said only had 1 jug left! I asked if I could please take that myself as we were all thirsty, food then arrived, still no drinks. So I went back to bar after another 20 mins, again grumpy barman moaned as we had asked for 2 aperol spritz and he’d run out of aperol. By that stage I just said we would have anything! Waitress was busy and said other guests needed serving before us, making us feel very low down on the list even though we arrived before them. After we had finished and others had left she realised it was a special occasion and offered us 1 glass of Prosecco to make up for waiting .. between 7 of us! We commented that was a bit tight so she then offered us a bottle! When bill came we were overcharged by £40 for swimming?! I questioned this and it was a mistake by new system! We were going to stay later for drinks, but decided it wasn’t very welcoming, so went back to the lodge and had a lovely evening. At 9am both lodges received phone calls to ask for proof of payment of accommodation as they clearly lost this… on the new system! Not great when we wanted a (paid for) lay in and being accused of not paying! On checkout produced the receipt to the apologetic receptionist (who was the nicest member of staff there). The Manager was called and agreed this hadn’t been a good one night stay for a bride to be and our experience was not as it should have been. She said she would give us a part refund as ggw but as the “new system” wouldn’t let her do it there and then, would contact us the next day to sort this. Yesterday was the first email I had received after 2 months and me contacting them 4 times, from the food and beverage manager, saying they gave us a bottle so that was enough!! All I wanted was a relaxing night for my daughter and friends, not a Fawlty Towers night with rude staff! Sha