Descubra sua estadia em Basildon

Great size room. Advertised as 4star….don’t know in what year that would be…more a 2star! Window cill & wall in bedroom really rotten, dated furniture, all a bit scruffy, had to keep window open as room a bit smelly but then was really noisy through the night with lorry deliveries, extracter fan in bathroom not working so really steamy, cracks in tiles where shower is, rotten door frame in bathroom too. Didn’t complain at time as only staying 2 nights just to sleep - sheets etc nice & clean but pillows not comfortable, old & sunken. Wouldn’t stay again.

Oh dear. Emailed this hotel prior to booking to confirm their pet policy and charges per dog. Got an email back saying £5.00 per dog, per night (which coincided with internet research on this hotel & prior reviews). Booked this hotel and was then emailed by the same Receptionist to say the price per dog is £15.00 per night. When I questioned it, I was told they made a typo in the original email and their prices had recently gone up too.. Still, we went ahead and booked as we had little choice in the area and paid £90 for us & £60 for the dogs in total for the two nights. Upon check in, we were handed a key card and a little dog waste bag holder which was a nice gesture. From the outside, this place looks alright. Inside our room, it was awful. Carpets are so old and filthy - didn’t want to step on them without shoes on. The bed was okay. The furniture in the room was all very dated. Bathroom was disgusting - flush had to be pushed hard to make it work, mirror had brown cracks in numerous parts, sink was cracked, taps were terribly stained and shower tiles were yellow. Behind the bathroom door, it had been slammed so hard many times that the wall had a door knob shaped deep hole in it. The walls in the whole room were off colour and textured - felt like we were in a prison cell to be honest. Spent the minimum amount of time in the room that we possibly could. It’s unbelievable that they charge so much per dog really and absolutely nothing was provided for them other than the little bag holder - it should have been £5.00 per dog per night as it originally was advertised online. Did not complain to Reception as we understand this is a budget hotel but would NEVER stay here again. The only positives we could find were free parking, they allow dogs and it was quiet during our stay - for every other reason, I would avoid. Whole place needs a refurb and then they could charge more per room.

Staff were friendly and accommodating

Hotel staff is super friendly and helpful and went out of the normal way to help and support. Clean and large rooms, cosy bar and restaurant with very good and wide food selection. Really enjoyed our stay, beautiful countryside surrounding

We stayed at this hotel because we were attending a party there at their hall. We got in our room early as it was ready. I did not know that you had to have photo ID for proof because of people trying to get refunds on their stay.we had a double room, it was a large room, it had a TV, shower and bath and was clean. I collected an iron and mini ironing board from reception. Our party was great, but none of the guest who stayed there seemed to take no notice of the be quiet signs when returning to their rooms. It was very noisy, unfortunately we were next to some one who came back from a party somewhere else who was so drunk they just keep falling over, making lots of noise, slamming doors, shouting out, and spewing up for most of the night. We got no sleep!! I did tell the reception the next morning, they said I should have rang the night number we were given and someone would have come up to us, but what they were going to do with someone who couldn’t even stand up I don’t know. We did not have breakfast there we just checked out and had breakfast somewhere else.

Interesting experience. Firstly; the surroundings are no question beautiful. That’s probably where the good parts end. I arrived on a Friday and had a few virtual work meetings to do before I could enjoy my experience. Checked in, abruptly being told to scan a QR code and fill in all my details. I wasn’t informed of anything except where breakfast was, so really had no idea what amenities were on offer. I had one of their suites which I went up to, only to find the first issue is the WiFi didn’t work in the room! Quick visit back to reception for the duty manage to come and ‘confirm’ what I was saying (he only had 1 bar of WiFi too). They did kindly let me use a function room to do my meetings, but the fact I couldn’t use the suite I had booked seemed to be completely relevant to the staff who never once checked on me. After I got back to my room I ordered room service and it came quickly and was quite tasty. Then I decided to have a bath…water was nice and hot and had lovely ESPA amenities in dispensers. Until I pushed the dispenser and green slime and mould came out of it. Seriously gross. Then I started to note other things. There are no bedside lamps. The curtain holders fell off the walls when I closed the curtain the first time and couldn’t be put back on. The bed directly faces the door, which has quite large gaps in it so you can see light all night. The wardrobe had a few moths in it. There isn’t a steam iron or press - just a metal hot iron that doesn’t take water so impossible to iron clothes well. There’s no notepad and pen anywhere in the room (I needed a pen to write a card and had to go down to reception). Finally, the walls are PAPER thin. Of course this is an old building, so not much the owners can do. But beware. Right now I am listening to a family have a full blown conversation in the room next door whilst the baby cries. Come for a visit in the gardens and surrounded natural beauty, but I would not recommend you actually stay here.

This is very close to my client company, so I will come to stay later, and there is a Chinese restaurant nearby, you can eat cheap and delicious Chinese food, and the clerk service here is very good! !