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The spa is great.

Very disappointing experience with a 4-star hotel. Not family friendly. Lots of waiting time for the room to be ready on arrival. Waited 45minutes for it. The swimming pool is not for 16 and below. It is ridiculous. We were advised to go to the pool at Ibis next door. Requested an extra bed and baby bed but end up receptionist telling me there is no space in the room. It is a really spacious room I would say. Please put in some effort into your attention to customers. The double shower should be a fantastic experience but ended up à flooding bathroom. No shower curtain, water cannot be drained quickly as both are in use. Lack of division between the wet and dry shower area. (Asked for shower curtain but there was none. Then why is there a pole?) Massage was very average but pricy. 60€ for 30minutes which I was to to wait. Which took me 12minutes late to start. Lots and lots of waiting time in this hotel by the time we step in. Waited long to have a room. Waited long to have massage session started. Waited long for food in restaurant. (Please refer to my comment into Restaurant bioz) Mini gym, highly restricted swimming pool, water leaking shower. We are here for a lovely holiday but loads of time taken up just to wait things to happen. Won’t be returning at all.

I am writing this review in the dark on a picnic table because there is only 1 light in the room and it is a pendulum light in the corner next to the bed. I guess they want to save on electricity. The rest of the room is dark. I would really like to get out of here and find a better hotel. If I could leave at this very moment I would. This hotel is OK but not if you are on business and I am stuck here all week. For what they are charging, there is no desk, no refrigerator no microwave, no Ice, no laundry facility, no shuttle service and very little lighting in the room. However, the AC is good, the wifi is good, the bed is comfortable and it is very quiet here. The breakfast buffet is nice and the staff were friendly. My room came with an extra bed and a nice private balcony. Since there was no desk in the room, I removed the picnic table from the balcony and brought it into the room and it now serves as my workstation but I need more light in here. One pendulum light just doesn't do it! A bottle of water at the front desk is 4.50 Euros. The front desk offers snacks at outrageous prices. $10.00 Euros for a slice of pizza and $5.00 Euros for a hot dog. This is the kind of hotel that will nickel and dime you to death. They give you nothing and charge you for everything. Although I have no interest in this, they call it a spa but the facilities here look like they have seen better days and are worn out and are spent. There is really nothing within walking distance. It is remote and the only things nearby are a grocery store and a pizza shop. If you want a pet friendly hotel than this is the place for you. If you are on a business trip then go somewhere else. This hotel is so wrong for me I wish I was booked somewhere else. I will never come back here again I will avoid all Ibis hotels like the plague for all of my future business trips.

We found a clean and functional room, with two bottles of local water ad a gift. The toilet with shower and washbasin is open to the room but the toilet is separate. The furnishings are minimal but very colourful. The electrical sockets are in the right place. Much attention paid to environmental sustainability and compliance with anti covid hygiene standards. Reception staff professional but a little slow.

We decided to discover Aix les Bains during a long Pentacôte weekend. As we had never been there before we relied on the internet to find a suitable hotel. We were absolutely delighted that we chose the Hotel des Bains. The couple running the hotel were very charming and gave us a warm welcome upon arrival. We loved our well equipped impeccably clean room. It had high ceilings , a very large double comfortable bed , well appointed bathroom and most important was extremely quiet. The buffet breakfast was also very varied and served in a very nice dining room with enormous windows. The hotel is perfectly situated in the center of town next to a beautiful park. The bus stop for taking the bus to the lake side is just across the road from the hotel and the train station is a mere 10 minutes walk away. We would have no hesitation to recommend this hotel.