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Arrived mid afternoon for one night stay . Check in staff not very welcoming but our room overlooking the main road was large , modern , clean & had everything you would need. We returned later in the evening & had a drink in the bar which was very quiet & after we were served there was no serving staff at the bar or reception , so it was off to bed . Other guests arrived at the bar but I believe gave up waiting to be served . Breakfast coffee was excellent , adequate display of baked goods etc. but the breakfast room & the main areas of the Hotel seemed soulless. We would not return .

We used this as an overnight stop and the service is disgusting. We had eaten a heavy lunch earlier in the day so requested some bar food. We were given a bar menu and decided on two croque monsieur. Even though they had given us the bar menu they then refused to serve us food in the bar and insisted that we go in the restaurant saying we could order it in there. On going into the restaurant we were told that bar food was unavailable in the restaurant. We had experience of the restaurant menu the previous night in the Novotel Narbonne, the menu is limited and does not cater for small meals. The staff did nothing to assist with providing some light food and appeared to not really care about it.Two French gentlemen who were at the hotel for business purposes and had overheard our conversations with the staff advised us not to eat in the hotel saying it was terrible. There was no manager on the premises only inexperienced reception staff and rude bar and restaurant staff. At the bar we had a Coke and a bottle of water, my wife was offered a plastic glass for her water and had to ask for a glass one. The person who served her just raised their eyes and slammed a glass down on the bar. This person turned out to be the restaurant manager. We are now sat in our room with no food as they refuse to provide room service which I thought was a requirement for a 4 star Hotel. The room is hot and humid as they have turned the air conditioning off. I have booked breakfast in the morning but now we do not wish to eat here so it will be interesting to see if they try to charge us for breakfast! Take our advice and don't stay here, 4 star hotel and 1 star service.

J'ai passé un séjour incroyable dans cet hôtel. Le personnel était extrêmement accueillant, attentionné et disponible. Ils ont été adorables avec mes enfants. la chambre était propre et confortable. Cette hôtel mériterait une troisième étoile. Je recommande vivement cet établissement à tous ceux qui recherchent un séjour inoubliable.

We often stop here to charge the car, en route to or back from England. The hotel is fine, if rather overpriced, and the restaurant is excellent… when it’s open! But I’ve stayed overnight on a Sunday… no evening meal. And today we’ve stopped on a Saturday, to have lunch while the car charged - but no restaurant again! Worse - the message was delivered very rudely, and with no alternative offered. Turns out there’s a climbing wall place next door with a decent burger/salad type restaurant. So we were able to walk over, and they got our money. We won’t be spending anything at this hotel again. If they want to be rude, and turn down good business opportunities, that’s their choice. I’ll go for a nice burger instead.

A night stop over booked on line for two rooms. No problems at all. Easy to find with secure parking behind the hotel (€10 for 24 hours) Comfortable rooms with all that is needed for one night though having your own kettle is an advantage. Comfortable bed and good shower with plenty of hot water. Staff were friendly and helpful with advice on local amenities. Only a 15 minute walk to the Cathedral and the centre of town. Restaurants tend to be expensive in the centre so we ate at the hotel. A good quality satisfying meal with good service. A good range of food for breakfast completed a great stay.