Descubra sua estadia em Le Puy-Sainte-Reparade

We recently stayed at this hotel with our daughter, who when we checked in found the shower over the bath in her room was broken. She requested a room with a standalone shower but was told none were available. Most basic rooms have only these showers, which is inconvenient. After four maintenance visits—one where she was told it was “normal” for the shower head to face horizontally and another for the bathroom to flood when the shower was being used—the supposedly fixed shower fell on her head as soon as she tried to use it. Only then was she offered a room with a standalone shower, which had magically become available. In our room, the shower and basin had drainage issues, also deemed “normal.” Breakfast on our first day was also disappointing; arriving at 9:30am, an hour before it ended, there was limited food and no croissants. It then took three attempts and 20 minutes for the staff to make a simple café au lait. Overall, our stay was marred by poor service and lack of care, not what we expect from a five-star Relais & Chateaux hotel.

I am providing this review of our stay under the deconfinement rules which applied at the time. The restrictions in place were as follows: The room was not serviced during our 5 day stay, that is to say there was no cleaning, no bed-making, no change of towels and no re-supply of toilet rolls, soap etc etc. All tea and coffee making facilities were removed from the room. The restaurant, although open had a very restricted menu (3 entree, 3 mains and 3 desserts). This could be delivered to the room (for an extra charge of €5) but the staff would not enter the room. The rules obviously affected our stay and it is not clear to me which of these rules were determined by French law and which were decided by Best Western. What I can say is that they were not communicated to me accurately prior to my booking. We asked for our towels to be change and extra toilet rolls, which were provided rapidly. We bought a kettle, mugs, tea, coffee, sugar and milk from the supermarket. (Cheaper and quicker than ordering room service again for our breakfast cuppa). We ordered room service once but found we had no table to eat from. Plastic knives and forks were provided. We were not informed of the €5 supplement. Issues of coronavirus aside, we found the staff to be very helpful and friendly, the gardens to be very pleasant, with pool, sauna, crazy golf, boules etc available. The hotel is very convenient for visiting the towns and villages of the Luberon (although Pertuis itself is to be avoided).

Worst hotel we ever stayed in. First we had to wait 2 hours to be checked in. The bed in our room was a pull out couch. There was nowhere close by to get food and no receptionist on to ask . We went to bed hungry. The place is far away from any emienities. We where scheduled to stay for 3 nights after our cruise but we decided to cancel. Even our taxi driver was shocked that we were staying so far out.

One of the most unforgettable experience in my life! The hotel is beautiful situated! Our room is modern and clean! I enjoyed having a stroll in the beautiful garden! It was amazing to have wine tasting and Michelin starred dinner in the hotel. The entire experience was exclusive! I enjoyed staying in this chateau hotel with my husband. It’s one of the highlights in our honeymoon trip.

The hotel is situated in a beautiful village with an old chateau and vineyards within a 10 minute walk. Upon easily parking on the roadside for free, we were greeted with a complementary glass of wine which was very welcome. Our cases were taken out our car and put in our room which was in a small annexe which was very quiet. The room itself was clean and fairly spacious with minibar, safe ample wardrobe space and speaker and an iPad for you to explore the hotel amenities and village sites. The bed was comfortable. Air conditioning worked well. Bathroom clean, shower powerful and nice soaps and shampoos. The breakfast was excellent; mostly table service after us being given various options but some pastries and bread were self service. The only negative about the hotel experience was the ALMOST perfect pool area. It only needed a member of staff to fish out the leaves and debris now and again to make the water clear. Otherwise the pool was excellent. Staff are friendly and courteous.

Albergo inserito in un notevole complesso sportivo (con campo di golf) a una decina di minuti dal centro. Stanze e ambienti molto curati. Spa di livello. Comodo parcheggio. Colazione buona e abbondante. Ristorante nella media per chi vuole mangiare senza uscire.

Is this the worst hotel I’ve stayed at? No. Was it good? Also no. Let me start with the positives. The property is gorgeously landscaped. You feel like you’re in a private oasis. The pool is very nice, but during peak summer hours the chairs are scarce. The breakfast buffet was fine. Restaurant staff were friendly enough. And on to the bad. I can’t believe this is a 5-star hotel. It’s overpriced and the rooms feel dated. The front desk employees were the least friendly we encountered during our 2+ week excursion in France. One evening we requested in advance that a taxi be called to take us into town. The gentleman at the desk said no problem. When we came back down to the lobby an hour later, a different woman was at the desk and said she had no record of our reservation and instead of offering to immediately call a taxi, sort of argued with us and continued to insist no such reservation existed. We were given the odd 2-story room…the bedroom was upstairs and the bathroom was down a narrow and steep flight of stairs. Overall it was annoying having to trek bath and forth. The room was also unbearably hot despite the ACs being on. We kept the window’s curtains closed during the day, but this didn’t seem to help. After a day of sightseeing, we came back to our room to find housekeeping had opened the curtain and turned off both AC units. It was absolutely miserable. The bed was uncomfortable, lumpy in areas. On the final night, we finally asked for a fan which they did provide. We had quite the unsettling experience when our hotel door was unlocked and 2 hotel employees appeared inside our door at nearly 11pm. I was dead asleep with earplugs in when they turned on the lights, we kind of just stared at each other and they finally closed the door. Completely bizarre. Finally, the location is subpar. While it’s only a 15-20 walk to the center of Aix, you really miss out on the charm of the town. Bottom line, I would never stay here again.