Descubra sua estadia em Bouc-Bel-Air

Nos hemos alojado en el hotel del 13 al 16 de octubre 2023, con un grupo de amigos. Viajamos por el mundial de rugby. El día 15 de octubre, cuando volvimos al cuarto del hotel, después de haber estado todo el día afuera, nos dimos con que nos faltaba un parlante nuevo. Fuimos a la recepción y la persona que estaba ahí, quien en un principio no nos quiso decir su nombre, nos dijo que no era responsabilidad del hotel, y no sólo eso, sino que en ningún momento mostró predisposición para ver qué había pasado, con lo cual le pedimos que llamara a la policía, cosa que al principio se resistió, para que quedara asentado el hecho. Por otro lado, al pedir hablar con alguien responsable del hotel, esta misma persona, nos dijo que a la mañana siguiente a partir de las 08:00 estaría el encargado, cosa que no pasó. Estuvimos en el hotel hasta irnos a la estación de tren y esa persona nunca apareció. La verdad que no recomiendo este hotel, no solo porque desapareció el parlante, sino por la falta de empatía del recepcionista. P.D: a otra persona del grupo le desaparecieron sus auriculares inalámbricos. We stayed at the hotel from October 13 to 16, 2023, with a group of friends. We travel for the rugby world cup. The 15th of October, when we returned to the hotel room, after having been outside all day, we realized that our new speaker was missing. We went to the reception and the person who was there, who at first did not want to tell us his name, told us that it was not the hotel's responsibility, and not only that, at eany time he shown any willingness to see what had happened, so we asked him to call the police, which he initially resisted, so that the fact could be established. On the other hand, when we asked to speak to someone responsible of the hotel, this same person, told us that the manager would be there the next morning starting at 08:00, which did not happen. We were at the hotel until we went to the train station and that person never showed up. The truth is that I do not recommend this hotel, not only because the speaker disappeared, but also because of the lack of empathy of the receptionist. P.S: Another person in the group had his wireless headphones missing too.

It is not a hotel but an aparthotel-type residence and there was no room cleaning service. When I went to ask they told me that cleaning was only done every 4 days and since we were 3, no one did the room or the bathroom during our stay. They offered me cleaning products so I could clean it myself. I was stunned. They didn't even have a bottle of cold water and it was very hot. The receptionists are very unprofessional. The breakfast was very complete but there was no toaster. I do not recommend at all. And they say they have 4 stars.

Fairly well-equipped studios, family swimming pool, correct set... but it depends on the rooms... so beware! Especially since we take a deposit of 300 euros (even if you only stay one night) WITHOUT an incoming or outgoing inventory. Declare therefore upon your arrival any imperfection at the reception so that you can recover your deposit. We also don't like the group of cleaning staff who, in the morning, carry on a conversation, chatter in the corridors and clutter them. The cleaning trolleys we accept of course, but when you see the cleanliness of certain rooms, you understand that it was more interesting to chat than to pass the broom.