Descubra sua estadia em Torrelodones

Experiencia inmejorable. Precioso hotel en medio de la vegetación, pegado al pueblo de Torrelodones. Personal súper amable e instalaciones muy buenas, limpias y adecuadas. Estupendo hotel y extraordinaria experiencia. Obligado si se pasa por Madrid y se quiere estar sin estar.

I ve faced with a Terrible staff at the reception. We are a family with 2 kids . We get 2 rooms. We have arrived to the hotel after dinner. One of the keys did not work . I took it and take it to the lady at the reception and asked politely to assign the key again. She checked and with a sullen face said that”this is the other rooms key” . Altough we have already checked the other room as well, I said ok, go back and try once more, it still did not work. Than turn back to the reception again. There were two customers waiting Infront of the reception. I apologized them and said to the lady that this key does not work. She said that ,with a face and a voice , as if she is an angry and ugly faced teacher that will give a stick! , ”You have to wait before these customers”. She tried to command. Despite I apologize to the people waiting Infront of the desk and my kids was sleeping on our shoulder, we had this disservice. One worker may not reflect an establishment`s manner , however this terrible and unacceptable service is the hotel's fault. A customer is the most important value of an establishment , and everybody work for have to know that. As a result ”She hit the wrong stone !

Our accommodation was only one night. It is a very well connected hotel next to the Coruña highway. We arrived around 11 at night and the reception was perfect with a super nice guy, perfect. The perfect room, very spacious and everything clean and well-kept, including the bathroom, everything looks modern. I give the beds a 10 for comfort. I can say little more. The only drawback I see about the room is that in the silence of the night, the air conditioning makes a lot of noise, I woke up in the early morning and it took me a while to get back to sleep, but hey, the issue of noise is subjective. Otherwise no noise of any other kind was heard, not coming from the street or anything. It seems to me to be a very good alternative as a transit hotel or to visit Madrid and its surroundings without getting into the hustle and bustle of the city.

The staff and facilities of the hotel are very good. All in general perfect. We have enjoyed it very much. They have to control a little more the bathrooms that was dirty the vater. The rest very good. Reception girls a 10. The detail of the 24-hour coffee is very good. Easy to park and free. We have been very happy. That's why we miss previous bad comments. Thank you for everything

Location is great just a few minutes from Las Rozas Shopping Village, 25mins from the airport and only 20mins from the city of Madrid. Check in was smooth and I was helped by a lovely guy on reception. I didnt engage with many staff at this hotel but those I did were all friendly and polite. Guest room was on the first floor, shower was powerful although temperature of the water kept changing. Amenities are very basic, just shower gel and shampoo. You get 2 bottles of water that I found in the mini fridge. Bed was comfy and WiFi was pretty good but did buffer during busy times of day. Breakfast was a very simple affair. Few very greasy fried eggs and bacon or frittata under a heat lamp, then just cold meats, cheese, fruit, cereal and pastries. Plenty of coffee and juice. Negatives of the hotel.. 1. It was very noisy. Sound travels easily in this hotel. I could hear slamming doors, people walking about above my room, water pipes, even people coughing in other rooms, not ideal for light sleepers. 2. I had a do not disturb sign on my door but house keeping ignored this and came in while I was out to clean the room anyway. 3. There are no tea and coffee making facilities in the room. 4. No plugs by the bedside.

We travel with 40 students aged 12 and the treatment of all staff was excellent. The rooms and bathrooms are spacious and the bed is very comfortable. The breakfast is very varied and the dinner is wonderful. There is a very good location. We congratulate all the staff of reception, restaurant and cleaning.

The location is relatively close to las Rozas village, next to the gas station, you can get there directly when you get off the highway, there is free parking, the room is larger and more comfortable, there is also an elevator, there is a breakfast buffet the next day, and the front desk is also fluent in English , Very good communication. This one is another one we ordered on Ctrip. I found out that someone said I didn’t make a reservation, so I exchanged it with the customer service temporarily, and the customer service made up the price difference, which is very good~

There is a train station near the hotel. You can go to the train station for a while. It is quite convenient. There are also supermarkets and fruit shops around to buy something to eat. Overall it is not bad!

Muy atentos. La estructura se podría poner más moderna, sin embargo el personal es increíble. Han estado pendiente de toda necesidad, con educación, tacto y orientación al cliente. Agradezco en particular modo al personal de recepción, al de limpieza y el desayuno. Muchas gracias por la experiencia

The location is very good, just get off the highway. The parking lot is right in front of the hotel, the rooms are more comfortable, the basic facilities are complete, the view outside is wide and the hotel is very clean. Ctrip's service is very good, and problems can be solved flexibly and quickly.