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I’ve just stayed at this hotel for 3 nights and I definitely won’t be going back and I wish I’d read some of the recent reviews before I came. It’s true, there is no recognition of the Marriott reward status at all. This recognises people who regularly stay at Marriott hotels and spend a lot of money at Marriott hotels but for some reason this AC doesn’t seem to care about that. I checked in, no recognition. No room upgrade, no mention of breakfast, no welcome gift. Nothing. In the evening when I returned I asked about these things and was told at AC hotels the only thing I am entitled to is $10 per person room credit. Apparently I chose to decline that and take points instead. I didn’t because I was never asked. The evening reception person said he would amend that. I then asked what I could use the $10 credit on. I was told mini bar or the bar but for some bizarre reason the bar doesn’t open at weekends which includes Friday night. This hotel really is in the middle of nowhere so why wouldn’t it at least have the bar open every night. The hotel is full this weekend. Wouldn’t the bar be busy if it was open? I’ll leave my review at that but basically, don’t expect much from this so called Marriott hotel. I won’t be staying at an AC hotel again.

The room is a bit old, but it is clean and tidy, and the room is spacious. Western breakfast is great, all kinds of hot and cold drinks are complete. The hotel goes out and crosses the road and walks 500 meters. There is a subway to the center of Madrid. There is a large Carrefour shopping mall 300 meters ahead of the subway. Although the hotel is located in the outer suburbs of Mazuri, the traffic is quite convenient. There are few choices for the hotel and nearby lunch and dinner.

- On 27Feb, I asked the recption lady to order a taxi for me. When I decided to take another taxi that came in to the taxi-stop (located in front of the hotel), the lady told me that I had to wait for the taxi that she had ordered for me.... I told her that I had nothing to wait for which I meant that I was free to use the taxi I wanted and she should cancel the order. The receptionist said: ”I hope, I never have to order a taxi for you again”. She verbally assaulted me. She addressed me in a very loud tone of voice and evidently in an aggressive manner. She apologized to me the next day, Feb. 28. but, to her, there was a reason for her action because the taxi driver could reproach her for the customer leaving. In my opinion, I'm legally free to take/cancel a taxi services! In the future, this hotel won't be a choice for me anymore.

Very good, very good

The location is very good, right in the middle of the Outlets and the airport, the most convenient for tourists who rent a car, put the last day in Spain to live here. Drive to Outlet for 15 minutes. After shopping, you can safely park your car in the garage downstairs. The next day you can have enough time to drive to the airport to return home. The dining environment is very good and the breakfast is slightly simple.

Highly recommended for you to stay in the Madrid as the place provides you with the best possible experience and good accommodation to stay. Good access to the city centre and the public transport system is great. Near to the restaurants and the convenience stores. The hospitality is amazing and the staffs are very friendly and attentive. We was amazed at how well the staff assisted us and considered our requests for better experiences. The WiFi connection was very good and the cleanliness was excellent. The air mattress is not a problem as we have had a great sleep every night and this place is very comfortable and affordable for your money. Thanks 🙏

The plus New building, close to the Oporto metro station (500m), room well equiped (specially big smarttv), communication with the staff (via whatsapp), easy to check-in. free parking on the street outside (before 17h there's plenty spaces), good wifi. Bakery very close, perfect for breakfasts. The minus: Ground floor studio should be avoided. Small sized room, the windows give you no privacy even with the shades down (people could sneak between them) and don't cancelate the noise properly. No daily cleaning (6 days stay) unless you pay a 25€/service. Shower leaking, safe not working and iron not in the room even though the empty box was in the closet (it was asked - via whatsapp - and delivered days after). Kitchenware not properly cleaned and lack of some amenities. Never seen anyone on reception desk and the fire alarm went off 2 nights (another guests smoking in the room) and it took a long time until someone shut it down. One of the night the firefighters knocked on my door and asked me some questions about the occurrence. Neighbourhood not that nice (some bars and dirty streets in the morning) and far from the city center.

It would have cost us more than double to stay in an equivalent standard hotel in the centre of Madrid and as it turned out the location was more of a bonus than an inconvenience. The room was comfortable with all the facilities one would expect, including a filled mini bar (there is no hotel bar) and TV (only BBC news in English) and it was cleaned daily and clean bedding and towels were available on request. The staff were friendly and helpful and the WiFi was fast enough in our room for us to be able to stream UK TV channels. Although there were no bars and restaurants in the immediate vicinity the bus with a stop right outside the door can be taken (€1.50) to Valdemarin a small local area which has several bars and restaurants. We particularly liked Volapie with its friendly staff and good food. The tapas and burgers were very good and the Asian food at Kokochin was very tasty. Taking the bus in the opposite direction for the same price you arrive at Moncloa, a major transport hub, giving you access to the Metro system and local and National buses. The same bus has a stop next to the Club de Campo Villa de Madrid and the Hippodromo racecourse is a 10 euro taxi ride from the hotel both of which we were visiting. Do NOT attempt to walk to the Hippodromo following Google or Apple Maps. It brings you to a locked gate and a Ministry of Defence restricted area. It is impossible to pass through at any point. The only way to walk is to follow the driving route and this means you must walk along the grass verge of a busy highway. We enjoyed our stay and the peace that the hotel offered on such a busy holiday weekend in Spain.