Descubra sua estadia em Province of Santa Cruz de Tenerife

We stopped here for lunch a couple of years ago and had always planned to come back for an overnight stay. COVID-19 put paid to that last year but the Hotel kept our reservation open and we finally made it this week. It is a beautiful boutique hotel in a small town at the foot to El Teide. Perfect for exploring the Teno mountains, Saintiago valley and El Teide itself. The staff were so friendly and helpful and despite having to wear masks, their smiles shone through and made you feel immediately at home. Our room was a decent size with a lovely bathroom. After a long days hiking I certainly appreciated a soak in the bath rather than a walk in shower. The breakfast buffet covers all the usual options and tevening meal menu was small but varied with interesting choices. The Friday evening Hake was a particular highlight alongside the cold cauliflower soup. The staff asked if I wanted mine warm, perhaps sensing that cold soup is not a particularly British thing, but I wanted to enjoy as the chef intended. All I can say is perhaps cold soup should become a particularly British thing. The wines were local and the size of the after dinner brandies would have won the approval of my mum. It is a great place to stay and if you want to see different aspect to this amazingly varied holiday island then please consider this place as a luxurious base camp for onward exploration

It was well located for the places of my visit in Tenerife, an expensive value for one night and not fair to be three stars, I did not see it enough to give it the stars Much delay than the one who attended us at the entrance yesterday and lack of bath soap, I hope the facilities improve and it does not have air conditioning

abbiamo soggiornato in questo splendido hotel una notte , per poter godere al meglio la visita con ascensione in funivia al magnifico teide, che deve essere prenotata sul sito almeno una settimana prima . cena ottima , colazione ottima , camera pulitissima e massima attenzione a tutte le norme anti covid in qualsiasi spazio. Personale molto attento preparato e gentile.

The hotel was clean and tidy. Rooms are spacious with a separate bedroom. Kitchen has few utensils and pans and kettles so basic foods can be cooked. Balconies have two chairs and a table. Be aware that the balcony floor is very slippery when wet. Building D next to the road can be a bit noisy at times, trash truck beeping early in the morning etc. Hotel has a minimarket with mostly sandwiches, chocolate bars, beer and wine. The staff were extremely friendly and helpful. Breakfast was ok, lots of fruit, bread and cereal but not much meat. Same goes with the dinner. Don't trust Google maps, there's no easy route to Puerto de la Cruz centrum. The area surrounding the hotel is steep hills to every direction. Sidewalks are narrow if they exist at all. Nearest grocery stores are closer to 10 minute walk away. Few restaurants are nearby. There is one hotel next to this one but otherwise the neighbourhood is fully inhabited by locals. We enjoyed our stay a lot though we found out that the only viable way to travel between the hotel and Puerto de la Cruz was taxi.

The restaurant staff is extremely disrespectful and disgraceful to hotel guests! They embarrass you in front of other guests. I tried my best to manage well with my two little kids (8 and 6) and a 75 years old mother, but they did everything to make our holiday a very experience at the hotel! Their way of speaking and behaving (showing fingers while speaking to you all the time) is completely wrong. They have absolutely no understanding for the situation. The made a hell for us. We will NEVER go back and I will not recommend this hotel to anyone. Even my little kids noticed clearly that restaurant staff were extremely unfriendly. We have been to Spain in different parts and never, NEVER, seen behaviour like this. Shame!!! One example: My little daughter (6 years old) needed to go to the wc in the middle of our dining. I, of course, had no choice but to take her to the wc. When we came back, the restaurant staff had already taken away our food and all the plates, water and wine from our table. We thought ok, maybe they guessed that we were gone for the evening. So we took food again from the buffet and sat on a new table. They came to us and told us harshly to leave, and told us we were not allowed to eat again because we were only allowed to enter the buffet restaurant once! For heavens sake what is this kind of treatment. They embarrass you in front of other guests. DO NOT GO TO THIS HOTEL!!! The view from our room on the 7th floor was amazing, though. Room: 2/5 View: 5/5 Pool: 2/5 Pool bar:1/5 (dead) Food: 2/5 Friendliness: 0/5 Recommend?: No!