Descubra sua estadia em Puerto de Santiago

My boyfriend and I stayed here for 10 nights. We upgraded to platinum which we would highly recommend if you want a nice relaxing break away! Our room was outstanding with one of the best views in the hotel and also very spacious. There are two platinum bars that you can use, all with branded alcohol... one by the pool and one in the main lobby next to the entertainment. The staff were lovely, helpful and friendly... especially when we would go to reception every morning to ask for the mini golf equipment!! The highlight for us was the food, it was the best food that we experienced at an all inclusive hotel with different theme nights each night. As pasta lovers we were in our element!! We booked our trips out through the hotel which was very swift and easy to do. It was very easy to get a sun bed in the morning unlike other resorts we had been to. Which was nice as you can have more of a chilled morning and not have to worry about it! As a young couple there was plenty for us to do... mostly 3 different options every night to decide between which was great! Being platinum guests we could relax in the platinum area while also going and joining the entertainment games in the main pool during the day if we wished. We also enjoyed going out of the hotel to the highland paddy Irish bar (a 5 min taxi ride which reception book the taxi for you). My only fault which could not be helped were that there were a lot of fly's, the hotel tried their best to sort it but it just seemed like a problem in the local area due to all the banana trees around. Thank you very much Landmar we had an amazing time!! And would recommend to every type of person as it seemed there was something for everyone.

Really good hotel with excellent food and entertainment. Everywhere was kept spotless and the pool areas were spacious with plenty of beds and umbrellas. Never had a problem finding one spare. The views were spectacular with the cliffs of Los Gigantes facing us from our balcony. There was a footpath along the coastline from Puerto de Santiago to Los Gigantes but anywhere inland meant a steep climb. We only booked one trip - Teide by night, which was spoilt for us by having to sit on the coach for two hours picking up all the way down to Los Cristianos before the tour itself started. The only downside to the hotel was the inability of housekeeping to get the light outside rooms 219 and 221 to stay on. I reported it three times, they “fixed” it twice, but it was off again the next night and I gave up. It meant the approach to our room was very dark late on.

We first visited this hotel 12 years ago with our boys when they were teenagers, and we had such a wonderful experience back then. Naturally, we were excited to return this year with our sons and their partners, hoping to relive some of those fond memories. Unfortunately, this visit left us extremely disappointed, and it’s hard not to feel let down by how much the hotel has changed. The hotel still looks nice, but sadly, it now feels like a case of style over substance. What once made this place special seems to have faded over the years, and it’s just not what it used to be. The staff were polite and seemed to be trying their best, but they were clearly overwhelmed and understaffed. This had a huge impact on our experience, as it led to long waits and an overall lack of attention to detail. For a hotel that is supposed to be 5-star, the service fell far below that standard. On our first night, we tried the buffet and were shocked by how poor the food was. It reminded us more of something you’d find at a motorway service station, than in a luxury hotel. Unfortunately, this set the tone for the rest of our stay. Each morning, we found ourselves queuing for breakfast because there weren’t enough staff to clear the tables. When they finally got around to it, we noticed that food from the previous guests was often swept onto the floor in a rush. The quality of the breakfast itself was very disappointing—lukewarm, poorly cooked, and honestly, not very appetising. The sausages were dry and tasteless, and the bacon was unlike anything we’ve had before, and not in a good way. We ended up eating out most of the time, which was a relief. The rooms were also not up to the standard we were expecting. The furniture was quite tired and dated, and our air conditioning unit leaked multiple times. Despite having it looked at on three separate occasions, the issue was never properly resolved. Overall, this visit was a big letdown, especially considering how much we loved this hotel in the past. We understand that things change, but it’s hard not to feel disappointed with how far the standards have dropped. Unfortunately, we won’t be coming back again.

I stayed almost 3 weeks at Pensión Alcalá. I liked the cleanliness and tranquility of the rooms. There is a small fridge which is very handy. It's very clean and very quiet, the beds are comfortable. The ocean is only a few hundred meters away and in 10 min. by foot you arrive at the very pretty beaches of La Jaquita and the natural swimming pools. There are bars and restaurants close by as well as a shopping street and two supermarkets within a few minutes walk. Parking is very easy, there are plenty of free parking spaces.