Descubra sua estadia em Estepona

On arrival the hotel looked lovely. The pool is the best part of the hotel. Had activities during the day in the pool and by the pool side. Only had breakfast included however was pretty descent and a lot of option. Pastries were fantastic. On the other hand the hot food wasn’t hot. The few let downs are the staff are incredibly rude towards us and a few other couples we had met. Didn’t speak much English to also very difficult to order food or drinks. It was a shame about entertainment as no one spoke a word of english. Our rooms AC was very poor. Didn’t work well at all. Our room also needs a revamp as it’s looking old and worn. The bedroom door didn’t shut properly.. most of the sun beds by the pool side was broken. Had to try and find a few that wasn’t. The cleaning staff didn’t at all clean our rooms. The floor hadn’t been hoovered or swept the whole time we was here. We left a bit of rubbish in the middle of the floor each day to see if they would clean and they didn’t. Even our bed wasn’t made properly. There was dust in places that should have been cleaned prior to coming. In all honesty I wouldn’t stay here again. Our time was ok but I would definitely want half a refund for all of the problems!

It has been a wonderful stay at General! One thing I did not like, that when I arrived I had a photocopy of my credit card in front and behind. It would have been enough ahead and the truth, it is very delicate that the card numbers go around there in sight ..... Otherwise at reception, both day and afternoon the phenomenal treatment. Special attention to the people of the Bar who have always been attentive to the welfare of the client, having incredible details when one day I arrived late and did not know that the snack was closed and they provided me with dinner even after being closed. This was very much appreciated! Thank you very much to all !!

Great little boutique hotel in a super location with the added bonus of a roof top swimming pool

We stayed here for one week in sep.22. The hotel has a large parking garage, payed, where you you will be assigned a certain place for your time here. The room was spacious, as was the bathroom. But there is a shower in a bath, which has a very high entry, so eldery or people with mobiliy problems might have troubles getting in. Large balcony, but also in need of TLC. The railing is loose and there is very little privacy, because of the obique layout you can see everyone else. The swimming pool is large enough, at least in sept that was the case, because it was very quiet in the hotel. They would be closing down after a week and refurbishe, we were told. And that is very necessary! The outside looks worn-out at some places, could do with some paint. The hotel had build a new and large fitness area, but that was not accessible for guest. There were a few fitness equipment outside. Too bad we could not use the one inside. Pools were very cold and the first day we were here it smelled bad. But other days that was not the case. The beach was a bit let down for us. Not clean, not appealing, bad odour. Could really use an upgrade! The other disappointment was dinner. We booked the hotel assuming there was a buffet, at breakfast and dinner. That is what the hotel claimed to provide. Breakfast was indeed a buffet, but at dinner there was a menu to choose from, but choices were very limited. After a week we were fed up with it. For desserts there was very few options and really small. And you could only get 1, but when there should have been a buffet, we could have had as many as we had wanted. That is a bit odd. And not what we wanted or booked. For a 4* hotel, they could have done better. But it was also not bad. Hopefully the renovations they say they were going to do, will upgrade the hotel to the 4* level they claim -＞But in the meantime, we have read that's not really the case :(