Descubra sua estadia em Casar de Caceres

We chose this hotel for its location and the private parking. We reserved 2 nights, but only stayed one. We arrived in the afternoon and noticed that the room was full of dust. The door handles were rusted. The small fridge was still dirty inside. This shows that they are not even cleaning it. The sheets were very thin and worn out. Both sheets and comforter were so worn out that they had a light gray color. The bathroom was in need of a good deep cleaning. A lot of dust and scratched areas. We cleaned some areas and all handles with some hand sanitizing wipes that we had brought and removed as much of the dust as possible. At that time, it was too late to find another hotel in the area, so we decided to enjoy Caceres and leave the next day. We checked on hotel.com and were able to add a night to the next hotel on our trip. We did not even unpack. We enjoyed Caceres the entire day and stayed out until late at night. The next day we left early to enjoy more of Caceres. At 2:00pm, after we had lunch, we returned to the hotel to check out. We didn’t want to waste our time giving details to the front desk person, we just wanted to leave. There was nothing this hotel was going to do to keep us there another night. It was not just the dirty room, the overall feel of the hotel just wasn’t right for us. This hotel has a lot of people coming in and out, which explains the wear and tear of the place, but not the dirty conditions. She was very apologetic that we wanted to leave, even though we didn’t complain we just said we wanted to leave, and said that she was going to call hotels.com to see if they could refund that night, but she didn’t think they would and explained something about how they pay them, etc. We told her we did not want a refund. We used the hotel to keep our luggage (we even put the do not disturb sign) and used the parking so we could stay late to enjoy more of Caceres, but now we wanted to leave. She then checked us out, we paid parking and left. When you check in, the front desk puts the room keys inside a box that seemed to be sanitizing the plastic card with ultra violet rays, yet he touched our passports and handed them back to us. They key process is more for a show. They need to pay more attention to what their cleaning staff is not doing. Judging from the amount of people that were there, they might be doing a very quick turn around on those rooms. That is not good, especially during this pandemic. We noticed a previous comment from “Juan Torres, Director General at Gran Hotel Don Manuel” stating they refunded us the money for that night. I rewrote this review to address his comment. Sr Torres, that is not true. We checked our credit card today, in case we missed it, all we have is the parking charge from this hotel. Had there been a refund, it would have come from hotels.com because we booked through them and paid in full through them. It is shameful that a “Director General” would come on here to lie and attack a g

The location and view are highly recommended, better than the 5-star hotel I booked in Mérida, I really like Me encanta el hotel

Lo positivo: - Esta limpio - Esta céntrico - El personal de recepción es muy amable Lo negativo: - No se puede aparcar y tengo que pagar 9,50 al día - El baño es muy pequeño con una dicha de 60x60 y cortina de plástico que se te paga al bañar te - Dentro no hay cobertura y para llamar tengo que salir del hotel. El wifi es inseguro y el Iphone no me permite la conexión estoy desaparecido cuando entro y incontestable - Todo es muy viejo y la habitación es muy pequeña - El muy insonorizado se escucha las gentes de la calle, los borrachos, los gritos y incluso cuando pasan gentes del pasillo tienes la impresión que están dentro de tu habitación.

We last stayed here four years ago and liked it a lot. This time we really loved it! We came back on the strength of the hotel being so close to all the historic sights and because of the fabulous apple cake at the breakfast buffet. Both were still as good! We had a room facing the street on the 2nd floor and, thanks to two sets of double glazed windows, it was nice and quiet. Modern and with everything we needed: a safe, fridge, nice toiletries, comfy beds. All the staff were so friendly, especially the young man on reception from Zafra. Highly recommended. Check out my earlier review of Exe Ágora Cáceres on Tripadvisor: https://www.tripadvisor.co.uk/ShowUserReviews-g227852-d572802-r678964694-Exe_Agora_Caceres-Caceres_Province_of_Caceres_Extremadura.html