Descubra sua estadia em Las Galeras

We drove 3 hours to Las Galeras and were told at the the gate that we could not enter the resort. When giving our reservation number and showing our email confirmation we were told their system was down and they did not have our updated reservation information. They then were able to find my husbands reservation but did not let us through the gate because it was booked for 1 person. They would not allow my husband to go through the gates even after his name was confirmed at the gate. We were then told to cancel and modify our reservation. We modified the reservation and the management refused to answer the gate attendant’s call to allow entrance into the resort. We waited over 2 hours for the management to answer while we tried to find new accommodations ( but because it was at the last minute, there were no hotels with availability.) The lack of professionalism to make us wait at the gate instead of figuring out their mistake at the front desk was baffling. When we were finally let in we asked to speak with the manager/supervisor. The person at the front desk (who we thought was the management we were speaking to) and security guards said they didn’t know the managers name nor what time they would be at the hotel. We were told we should come back tomorrow morning. The front desk attendant by the name of Johanny was extremely unprofessional. She was unable to get into the front desk computer to even check our reservation but asked us to modify our reservation a third time. Johanny told us Wyndham could honor our first reservation but charge us an extra $140 to add an additional person. However she had already told us to cancel and then refused to take payment. My family and I have stayed in many Wyndham resorts before and have never been treated so poorly.