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The front desk David is a very nice person with great hospitality. Will choose to stay again in Baden-baden!

We booked this hotel based on the online reviews. It’s more than we typically spend per night, but this was a special kid free weekend. The room was clean and the breakfast was very nice. A nice perk is if you book directly through the hotel, as a thank you, the first fill of the mini bar is free. I so wanted to love this hotel. Despite advertising air conditioning, our room just wasn’t getting cold. I went and spoke with the night clerk on our second night, thinking maybe it was operator error and could be easily fixed. The night clerk pulled up our room on the computer and tells me that the air conditioning is broke. It would have been nice if given the fact they obviously saw this on check in, they had put us in a functioning room. The clerk apologized and said he would make a note in our record for the manager to see in the morning. We were checking out the next day, so it didn’t make sense to move us to another room. I asked the night clerk about compensation, but he didn’t have that authority. The next morning, the manager was working the front desk when we checked out. I wasn’t asked how our stay was, so I informed her of the issue. I was told that the room was at a comfortable temperature and no discount would be given. I’m very disappointed with customer service, a small gesture such as comping our breakfast or our tickets to the therme baths would have been a nice token. I understand that things happen, I don’t understand not valuing your clientele.

This is a modern, clean functional hotel with reasonable rates. The location is by the park and about a 20 minute scenic walk into the centre of town. Felt very safe walking back through the park. after dark. Staff were friendly and helpful. Where the place excels is the breakfast which is amazing, best we had in a 2 week trip through Europe. After leaving we wondered if we should have tried the restaurant to see if that was also good.

This quiet 3 stars hotel is located in an old house in the center of Baden-Baden. Reachable by car to deliver the luggage and then there are several parkings available at walking distance of the hotel. The reception part still respires the seventies, and same for the elevator but the rooms are well maintained , functional and with an excellent sleeping confort.The typical German breakfast was excellent.The owner himself prepares you excellent eggs. So definitively a great address if you are just looking for a good sleep and a good breakfast, offered at an excellent price/quality ratio. By the owner and the decoration you feel that this hotel stores a lot of good memories what makes a difference in this category of hotels.

This is the largest space hotel I have stayed in Europe. I really left a very good impression in this beautiful town of Baden-Baden. The hotels that arrived at 6 in the morning are all early check-in. The corridor provides fruits and bread all day. It is convenient to walk everywhere. Although it is on the roadside, it is not noisy at all.

The hotel staff are polite, friendly and helpful. The rooms are clean and hygienic, and there is no peculiar smell. The location is excellent, just two minutes walk to Caracalla-therme. The breakfast buffet is rich and delicious. The whole hotel has a sense of history, and I will definitely stay again next time I have the opportunity.

Decent to good hotel. Great location! Nice room. Clean and spacious bathroom. Comfortable matrasses. Breakfast was relatively small, but good food and perfect to start the day. Very friendly staff. There was some confusion about the spa tax, but this was the booking agent’s fault. The hotel management explained this in detail and was perfectly resolved, which I really appreciate. Rated 4/5 due to great price versus value.