Descubra sua estadia em Bergneustadt

We have been guests at the Phönix Hotel many times. Due to the Corona period, however, the last visit was about a year and a half ago. In the last reviews, the hotel received a very good and an excellent rating from me. The Corona rules were adhered to very well. Even if, despite 2G+, an additional daily PCR test is required for the sauna area, I think it is absolutely right and important. The staff were very friendly. The evening menu has changed. My ribeye steak and my wife's Phönix beef burger were very good. The rooms were clean as usual. I would like to criticize the following: In the past, hot water for teas and cold water were available in the sauna area. I would understand the Corona-related omission if there were not still stacks of disposable cups and the mouthwash provided in the toilets, as well as the breakfast buffet, where everyone touches every spoon, fork or carafe at the buffet. Saving at the wrong end!? Still new to me; My coffee is still brought to my table. If you want a cappuccino or latte macchiato, you have to pay a full €2.90 or €3.60. Let's be honest: with the additional cost of 10-20 cents per portion in the retail price, perhaps an additional cost of 50 cents for each breakfast cappuccino ordered would be enough. I have absolutely nothing against the double room price becoming €10-20 more expensive due to Corona, but little things like this are noticeable. The management should think more about this, as they are certainly only acting from the outside. It is certainly not inviting if you are still sitting comfortably at the bar after eating and after 9 p.m. it is already being cleaned in bright light. In my opinion, I don't see any faults with the staff, rather with the management..... What a shame! One last tip: you shouldn't roll the full garbage containers in front of the entrance area at the weekend when the garbage is collected on Mondays. It doesn't look particularly inviting when you look out the window at breakfast. 😉

Very nice hotel. 1. The room is very clean. Although the facilities are not the most advanced, they feel comfortable and convenient. The bathroom only has a shower, but the water temperature is very good, and the entire bathroom is very clean. A free bottle of mineral water is provided in the room. 2. Breakfast is full, there are different kinds of bread pastry, different kinds of cheese and sausage, various flavors of coffee and tea, different flavors of juice, you can also squeeze fresh orange juice, and so on. 3. The front desk of the hotel is very small, connected with the bar. We arrived at 7 o'clock in the evening. Many people stood there to drink, very lively. The German guy at the front desk is very good at service. We asked for directions. He offered to book a taxi for us the next morning. 4. The environment here is very suitable for hiking and beautiful scenery.

The hotel itself is nice with well-kept grounds, simple, clean rooms with a balcony or terrace, friendly staff, good breakfast, and even a swimming pool. I also noticed the width of the bed in the single room positively, probably 1.20 meters compared to the usual 1.00 meters. So far all good! But my rating is so low for the following reasons: 1) I slept very badly because I didn't lie very well on the mattress, which is certainly more a reflection of individual feelings. However, the large, thick pillow made it even more difficult to lie down. A second, smaller and softer pillow could easily help in my opinion. 2) Even if the statutory provisions on the Corona rules have largely fallen away, I would have liked to see more precautionary measures here: there is a dispenser with disinfectant in the entrance area and a large Plexiglas pane at the reception, both of which are completely fine with me. However, I didn't like the processes in the breakfast room at all: I think it's reasonable that the breakfast buffet is either protected by plexiglass walls (open at the bottom like at the reception) or the guests wear masks when they go to the buffet. But especially I think I can reasonably be expected that the employees in the breakfast room should continue to wear FFP2 masks and thus contribute to protection against infection! There are still people who are at increased risk due to their age and/or previous illnesses. It is important that these people are also in a Hotel felt safe and secure Without these two points of criticism, which I believe can be remedied with little effort and at low cost, it would have easily been four stars.

Very satisfied, the hotel is very clean, the environment is very good, there is a hiking park nearby, there is a delicious Italian restaurant, I like it very much, I will come to live next time.

Die Lage des Hotels ist ausgezeichnet. Die Sauberkeit der Räumlichkeiten ist vorbildlich. Der Service ist von höchster Qualität. Die Ausstattung des Hotels ist erstklassig. Wir haben zwei Nächte dort verbracht. Meine Reise diente geschäftlichen Zwecken.