Descubra sua estadia em Thornhill

This hotel is really good. Recommended recommended. Stayed one night, and it was good later. Noisy, but um, there is a sound of turning on the air conditioner, so the sound of the car outside is also offset, anyway, there is no one driving the horn outside here.

The gym was just opened after long time closing. The service is fair and acute. Breakfast items are not that great but average breakfast such as toast and coffee, fruit cups and sweets. I wish the hotel change the menu once on a while.

The hotel is about 40 mins walk from the quaint, historic town of Unionville and about 45 mins drive from Toronto. There is a train that runs direct from Unionville to Toronto. There are a few restaurants in Unionville and Markham, close to the hotel. The lobby area is a great space with wide open bar and restaurant with an impressive ceiling helix-like decoration above them. The gym on the third floor had ellipticals, treadmills, bikes and plenty of free weights and several weight machines. There is a lounge on the fourth floor, sadly the coffee maker was not working on our visit, but thankfully we were offered delicious coffee from the coffee maker in the bar on the ground floor. We moved rooms because our first room looked out across the street to another block of offices and shops, which we did not like. The second room looked out over the parking area but at least there was no construction and the view was open and bright. A big thanks to Ashan (receptionist- I hope I didn't spell your name wrong) for kindly moving us and to the bar staff- Bernice and Watson for being so attentive. Thanks for introducing us to some delicious Canadian wine from Niagara! The rooms were clean but we were surprised to see that the cupboards and shelves were open and did not have doors to them like in most Marriott hotels.

Quite location. Front desk was welcoming upon check in. Studio suite very comfortable and clean. Nice lay-out, adequate lighting. No hotel pen and pad, envelopes, or desk stuff like that available in the suites. Not enough bathroom amenities. Towels were plenty. Kitchen needs a few more things, such as a kettle, especially for longer stays. Coffee machine or using the small pot to boil water just isn't the same for making tea and other things. I requested if a kettle was possible to get, they said no, to just boil water in a pot. Most of the front desk staff were very friendly and provided great service. Housekeeping staff provided great service and very friendly. Marriott needs to be more honest with their website list of amenities etc. offered at each hotel, i.e. there is no post/parcel or bottled water, or a few other things listed. When I asked, they would not even provide service for a letter size envelope to be mailed for me. I did offer to pay a service fee as well as postage. They said to go to a post office or drop in mail box, but too far a walk and I had other things pressing to do. They did though when I asked for bottled water one morning as I had run out of my own, say that I could come down to front desk and get some (complimentary). One other morning I did not bother as I was tired and still in pjs, and wanted to remain so for a while longer, but missed my morning coffee. However at other times requests were handled very willingly and promptly with service with a smile. I think it depended on who was involved. In general though, very good service. Breakfast is ok, but could be better. It is a small buffet but several things. Breakfast staff were great and friendly. I find their coffee very bitter. Some mornings scrambled eggs were cooked enough and sometimes quite raw. A breakfast staff member noticed I wasn't impressed and closed the lid and she brought a bowl of properly done scrambled eggs to my table! That was very nice of her. They need to change up and rotate the breakfast option a little more often, because it is a Residence Inn in that a lot of guests are long staying guests. Pool and exercise room available and clean. Being it is a 3-star hotel, I felt a four star rating was deserved. Marriott Bonvoy on the other is very difficult with their rewards program and I am not a fan any more. As already mentioned, their websites for their hotels is also very misleading. Considering all the bother and stress caused by that aspect of things, I will not be using Marriott Hotels anymore despite being an Elite Platinum Member. The hotel though was upping their rates too quickly and too high during my stay there. It is a good value hotel when prices match what they offer. However, whenever overhigh rates start occurring, it is no longer good value for what you receive in return. I can recommend this hotel for stays when rates are reasonable and fair, and for storter stays rather then longer stays (unless they improve a few things)

Great location and service. Purpose of our trip was to relax and have some good Chinese food. Hotel is right on Highway 7, walking distance to several malls with many restaurants. Short driving to more restaurants and shopping. Best Western is connected to Sheraton and we had to check in at the Sheraton desk. Tiffany was awesome. Her sunshine smile made us feel very welcome. Check-in was quick and she’s attentive to our questions. We’re happy that we asked her about nearby restaurants because those she recommended were all good. Staff at the gym were friendly and helpful too. Our room has 2 queen size beds and pretty roomy. We like the white sheets so we can tell they’re very clean. The only not as good experience is about the parking lot. The Leslie Street exit near Tim Hortons is a dangerous spot for pedestrians. Cars merge from 3 directions to exit + cars pulling into the lot. We had to dodge cars a few times. A couple STOP signs to direct traffic within the lot may help.

Great location in Richmond Hill. Convenient to shopping malls restaurants bars and more. Lots of things to choose from. Indoor swimming pool gym and Starbucks coffee shop in the lobby area. They also have shops in the complex for all you need. I would recommend this hotel to all in this area. Only kickback no airport shuttle bus service. Need to book a taxi or other way of transport

Housekeeping knocked yr door every 8:30am, even though u hv put the ‘No, service’ card outside the door on the check out date. It is insane.

This hotel is very close to restaurants and entertainment like bowling and movie theatres. We stayed for one night during March Break and had a wonderful stay without one negative experience. I was able to confirm with the front desk a time for early check-in and when we arrived, the young man at the desk was ready for us. He checked us in promptly and even answered all of our questions before we asked. Our two-bedroom suite was spacious, clean, and very comfortable. Everyone had a good sleep, although there was a weird constant clanking sound which we think is the elevator. We no longer needed to book a pool timeslot and when my husband took the kids down, he said everyone visiting the pool was respectful of space. We were pleasantly surprised that the hotel was serving a full breakfast buffet with some friendly staff. It was great with a hot table, pastries, cereal, pancake machine, fruit, yogurt. The dining area had plenty of seating and coffee/tea was available all day which made my husband happy. We enjoyed staying here so much we might have to find a reason to come back.

I recently hosted a conference at the Gibson Ballroom and the staff were incredibly flexible and attentive. Catering was amazing and the event staff made sure our every need was taken care of. I worked with Cathy, Kimia, Alla, and Kuga, and they were all very kind and professional. Despite there being an issue with heating, the hotel made sure proper measures were put in place to solve this issue. The event was a huge success!

Hotel was alright the beds were whatever next time I need the beds fixed