Descubra sua estadia em Porto Velho

Unfortunately I didn't host this time! I'm just a hotel client. I bought and paid for trip.com this time and there was a difference of dates. It would be for 12/06 and not 05/06 as it appeared in the reservation. The trip was in contact and the hotel simply didn't want to solve the situation, with my money, so I don't have to make a good note.

Hotel requintado, sem ser exagerado, bons quartos, cama confortável, quarto agradável e muito bem limpo e bem iluminado. Banheiro amplo. O quarto dispõe de chaleira e de ferro e tabua de passar roupas. Estacionamento e funcionários atenciosos e educados.

We went to Porto Velho to meet the city and this hotel was far the worst service I've ever stayed! I booked the hotel is.Com where it included room upgrade due to my status. I sent a questioning email and never received a answer. The hotel was only paying (which they put in the ad and they do not do it, it must be to cheat the trucks)! Well, the other day I again spoke of upgrade and they reported that they couldn't do because the rooms were in maintenance (but paying was available ). The standard room is old, ugly, electric shower with a pink on each side. We went out to walk and around I saw that the room wasn't cleaned! so well, I questioned the cowboy and she told me that I had turned the plate at 13:00 that she wasn't going to clean and was already going. I went down and complained because the servants' working hours are not my problem and she should have at least education to talk to me. I tried to cancel my next reservation with the hotel because of so many problems and I couldn't, the hotel did not turn the value, I was forced to follow there! The next day I paid for such upgrade, the air didn't work (we had to open and clean) and the morning there was no hot water in the shower, I couldn't take a bath, I asked three times the key of another room to take a bath and they didn't bring me, I was just going to take my flight, but bad experiences in this hotel, arrogant and unprepared officials. They do nothing to facilitate the guest's life and no courtesy in relation to all the problems. When I read the reviews here I saw that the problems are always the same ... shower that doesn't warm, lack of education, courtesy and gentleness of staff, promised upgrade that do not give, air that doesn't work .. i.e., the hotel does nothing to change! Get away from that place!

Excellent accommodation. Excellent breakfast. Excellent location, close to supermarket and pharmacies. Good cost benefit. Free and secure parking. Rooms in excellent condition. Very quiet. Well-cared and gentle.