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The receptionist was polite, kindly took record of my ID /Bulgarian passport/ had a short, friendly conversation with me and even went a little further by allowing himself to ask about my personal situation such as 'how my husband let me go to Bulgaria in a hotel, all alone' ; asked me to go on a date with him and last, but not least commented that since my husband is not in the country I can go on a date with him and that would not affect my marriage in any way. I have not made an issue of that situation as I told him quite clear and made him understand that does not matter what the situation is I would not cross the 'boarder' and there is not a chance in the world I can let any of this happen. Other than that - he has always had a smile on his face and operated an excellent example of customer service. Once I was checked-in I went to the room /405/ to find out there is nothing like what it was in the pictures advertised online on Booking.com and I got shocked, but I decided to deal with it on the next day. I was completely exhausted of the travel I have had in the past couple of days so I have only changed and went out for dinner. The male at the reception was again kind enough to give me some options for good places to have dinner near the hotel. I have then returned and went to bed straight away as I had an extremely important exam on the next day. The day is 12th of May 2022, 8:10 - I was woken up by two brown-ish dressed females who were dressed as cleaners but again had no badge on their clothes. They were shouting to each other from different room at 8AM which completely pissed me off as I could not have the rest I needed for the exam I had later on the same day. I made them aware that their behaviour is unacceptable and even then they did not apologise or even stopped. Since I was already woken up 4 hours prior my alarm I decided to check on Booking app what kind of room I booked as I know my wants and I doubted I would book a room that looks more like a cell in a prison in Bangladesh - with only a small window and hard access to natural day light. I then realised that the room I booked has a terrace and French windows which is nothing like the room I was hosted in. I have immediately called Booking.com's customer service and they arranged for me to be moved to the room I have actually booked. I have kindly asked for help to move my luggage and was told to ask 'the female on the 4th floor' who completely denied to assist me and even mentioned I am spoiled by my husband /which is a conclusion I believe no one should make verbal since they do not know me in person/. I have moved my luggage all alone and went for my daily tasks. Day 4 - 15th of May 2022; 12.30 PM - I have asked the female /picture attached below/ who again had not have any badge on her clothes for a coffee with milk and a bottle of water and then took a seat in the cafe area. I was told I could grab them in a very disrespectful manner and I was given a 'look' by the

Hotel with excellent location near the center, port and beach. Excellent breakfast and different from the usual. Each morning includes something new in the breakfast. There are choices of healthy food even if you want. We thank Genia for the hospitality and help. We'll be back soon.

Unexpensive, but good quality hotel. No major problem with my stay, except for a dog somewhere outside barking all night, which of course the hotel is not responsible for. I got a great coffee at the reception, I took advantage of the free parking even for the whole following day, which was really nice. The room was comfortable.

Grand Hotel London is a gem, but a gem that needs polishing, and one which needs supporting if it is to complete a successful comeback after the pandemic. The building is a Belle Epoque triumph, the bar, the rooms have to be seen to be believed. We had a splendid suite overlooking the square (#1) which was wonderful to stay in. The bathroom was modern and entirely satisfactory. Staff were very helpful during our stay, and we found the breakfast quite adequate ( though it required passing downstairs to the lobby and then up to the breakfast room) The bar was architecturally magnificent, but almost always empty, and the restaurant hasn't reopened for evening meals. The location is very convenient for the beach, museums and galleries and the Railway station. One final point; there is a large tree immediately outside the hotel which needs radical pruning to improve the view into and out of the hotel.

Posh interior, fancy rooms. We booked the king superior suite (room 501) and it was spacious and snug with a huge terrace and adjacent pool and gym. Great artwork all over the place. Each floor has a different theme, earth, wind, fire, water. Nice bathroom amenities. Great breakfast. Amazing speciality coffee in the bar 87 downstairs, with Victoria Arduino hardware. Staff was attentive. There are no weights in the gym, just cardio machines and flimsy 5 kg dumbbells which I can lift with my eye lashes. The bathroom has glass walls, which is fancy, but inconvenient during night time, when you turn the lights on there is light spillage due to the glass ceiling and walls. Looks very nice though, can't deny that, Thai style. Some signs of wear and tear. Just one elevator. The TV sets used to be top notch back in 2010, sporting an integrated soundbar. Moët in the mini fridge for bonus points. Interesting minimalist industrial design.

The hotel is very cheap and the showers are beautifully strong and quickly warm, which was not everywhere in Bulgaria. Also the minibar in the room has various snacks when you arrive late and nothing more open is super. Unfortunately, the good review ends with this. The room and the whole hotel is extremely old. The worst was the strong smell after distant smoke in the room. I am also a smoker myself, but this smell in the bedroom doesn't go at all. The floor was also very sticky, almost like in a club. The area is rather left, I arrived around 21:30 and there is no shop or restaurant anywhere. I booked 2 nights but after 1 night I'm in a just a little more expensive hotel near the city center, which is excellent. If one doesn't disturb smoke and for one night it's okay, but I'm better paying CHF 20. - more and have a more friendly, pleasant accommodation for it.

Slightly older hotel with recently refurbished rooms and reception. Rooms are nice and service ok. It is not a four star hotel. Maybe room is three, but lacking amienties to be four. Breakfast is simple and no more than two star. Bed a little too hard for my liking. AC is central govern with just modest control in the room. Room temperature set to high. Curtains not fully lightproof. A bit out of city center. Quiet in the hotel for sleep quality

A hotel located in the blue zone of the city of Varna. Probably a family business. Untidy rooms with musty smell, cleaning on request. Breakfast for a fee, totally uninspired and weak, no kitchen! You often run out of water, you can't even take a shower or use the toilet. In general, carelessness towards customers is observed. Parking costs 15 leva per day, in the underground parking opposite. At night, it's good not to go unaccompanied, being dark all around, you don't know what to expect.