Descubra sua estadia em Machelen

So, if you have any allergies best avoid this hotel, they have no care for anyone with allergies. I am a celiac, on my first day we got there we were all informed the restaurant was on a small menu due to staff issues, so there was nothing at all for me on this small menu (I have come to expect this) what I didnt expect was to be totally ignored at breakfast. I took a sign that explained my allergies in the local dialect, I took 3 different cards to avoid any issues. I gave the sign to the receptionist who took me to the breakfast buffet and said there was nothing for me. Come the 2nd day, I did the same as the receptionist was different, he took the sign to the chef who informed him there was nothing they could make me. So at €120 a night for bed and breakfast, I couldn't have any breakfast, 3 nights I stayed and I didnt have a single item of food from the hotel. I asked to speak to a manager who obviously ignored me as she didn't want the hassle. When I got home I emailed the company who own ibis (it was a pain to find an email in the first place) they said it wasn't correct and would email the hotel to investigate the issue. After 2 days I get an email back from the manager of the hotel, the email said there was actually something I could eat bar the ham and cheese her receptionist stated. She also explained there was no cross contamination even though I was watching her staff contaminate all the food she claimed I could have. I emailed back and obviously she couldn't be bothered to reply. I tried to email the initial company who now ignored me and refuse to solve this issue. I have never experienced anything like this before, I had nothing to eat for breakfast and as we were on the spa f1 trip when we all got to the track again there was nothing for me so I ended up loosing alot of weight due to this. At €120 a night its ridiculous to think there was no breakfast for me, its even worse to think the hotel refused to dp anything about it. They have a sign above the buffet that had all the allergies on it but clearly this is just a facade as if you ask the staff they have no clue and just stand there going well you can't have any food, it's a shame. Please bare in mine this hotel is in the middle of an industrial estate and there are no other restaurants or takeaways nearby so if you can't eat at the hotel you have to travel to Brussels to get something. So the hotel its self. As stated the staff are all useless and have no care whatsoever The room was small, cold, dirty and unsuitable. There was no safe, the tv didn't work, the window wouldn't close properly, the room was always cold but they provided massive duvets to counter this. One night at 4am there was some kid in the hall having a shouting match with himself, this wouldn't have been the hotel's issue, but I was the first room on the ground floor next to reception, so when this guy was shouting and waking up the whole hotel, he was 5meter away from the receptionist who didn't do any

The hotel is about 5-6 minutes drive from Brussels Airport. The hotel environment is general, but free parking is available at the door. Next to the hotel is the train track, the noise is relatively loud, and the sound of the plane taking off and landing is relatively loud. The hot water is OK, and the sleep is OK.

Friendly & helpful reception . Good & cause room . Free soft drinks ( water & cola) , coffee & tea. The room has to be cleaned better. The train station is close the hotel. 15 minutes by train to downtown of Brussels

Very convenient location and very clean. The staff was very polite and there was a wide variety of food for beeakfast

It feels good and the surrounding environment is okay.

Let’s start with the two positives. One, the staff were absolutely lovely, so incredibly helpful, going above and beyond to assist us. Perfect English and just genuinely nice people. Two -it’s quirky. As an ex jail some of the features are interesting, although the dark and tatty hallways did nothing for it I’m afraid. So, the reality of this stay. Uncomfortable. We had two single beds pushed together and they were like a bouncy castle. I fell off the edge one night because the very very poor mattress didn’t stay on the base. It was like a big inflatable. There are no facilities in rooms for tea/coffee. The hotel does not do food other than breakfast. This hotel accommodates many surgery patients who have to stick to a liquid diet. Not so easy when no food at hotel and no kettle in room. Patients are not always able to walk any distance to get into town to buy anything. The room was hat I called “surface clean” it was not clean to standards I’d expect. Thick pockets of Dust and the cleaning service did not come near our room in the 5 days we stayed. They have no till at the bar so It’s exact money only with no change given or use a card (which if you’re pounds sterling will add a charge From bank) At €120 per night, was it worth that? No it certainly was not. For that accommodation I’d expect To pay €95 a night tops. Again I must finish with how fabulous the staff all were. In a better hotel our trip would have been perfect Staff actually heated a tin of soup for me also which they didn’t need to do. So kind

Free shuttle is the key service I'm attracted to. But the shuttle missed 1 timing and we waited for an hour. Pls remember to contact hotel in advance for shuttle. Hotel is good and clean. If without shuttle, need to take train and it's just across the station.

The hotel was rooms were clean and the beds were comfortable. The staff was courteous and professional. Check-in and check-out was efficient and quick. The airport shuttle ran frequently and was reliable.

On a one night stay, travelling on the luxuria coach with drivers Paul & Paul with Leger holidays on a 16 day Arctic Circle and the land of the midnight sun holiday, this was our last night I have stayed at this hotel before in October 2022 on a previous holiday with Leger, it’s a fabulous hotel, spacious rooms, comfortable beds, TV, hairdryer, tea and coffee making facilities in the room, bathroom had a bath and a separate shower, excellent housekeeping, everything you needed for your stay, we had a lovely evening meal down in the restaurant, breakfast was buffet style with plenty of choice, staff were friendly and helpful, the glass lifts are amazing and the seating area in reception is modern, I enjoyed my stay.

I was there only one night to catch my next flight the following day. Room was clean and comfortable. Service was good. Nothing else accessible in the area. So, you go the in the same situation I was.