Descubra sua estadia em Southport

The interior of the room is clean and above all, the view is so nice There's a market right below that you can use comfortably, and there's also a place where you can have a beer in the evening, so it was really nice.

Room was spacious, clean and seems new. Love the carpark which links straight to lobby. They were very nice and gave us a sweet message and treat as my husband and I were on our honeymoon trip. Downside was on the security deposit. They charge it to my card and refunded only after a few days. If it is a hold amount, there should not be any charges. If they charged the amount, the refund should be immediate on the same day. We booked assessable room which was for the handicap. The doors are automated etc. The reception said they were unable to reach me by phone call and they couldn't email me because I booked via third party vendor. It would have been better if they can contact via email which they chose not to. This is something which they could have improved and definitely will improve our stay experience. Other than this, everything else was great! Note: When we drove to Mantra, right in front of the hotel was a cemetery. Just in case anyone superstitious, this info may be helpful.

I arrived late on a Friday night. Just dropping off to sleep when other guests arrived back and proceeded to make an unholy racket. Not much sleep that night - arrived back Saturday arvo to find the party in full swing - yelling, swearing, banging and loud music continuously but nothing done by management. I left and found alternative accommodation - came back Sunday to return the key and to ask for a refund for the last night which I thought was only fair. The manager said I have to apply through Expedia which I duly did and was refused again. At no time was there any apology or empathy from the manager - they had my money and that was as far as it went. Worst ever accommodation experience and at no stage was my room made up either.

The picture does not match the reality, the picture looks like the hotel is very high, is able to see the sea or the city, but in fact the highest only 7 floors. The most important thing is that at 12 o'clock in the middle of the night, was called up by the fire alarm, panicked and ran downstairs, and finally the hotel checked and found that there was no problem, the hotel did not have any compensation, not even an apology! Worst without one.

After reading some of the the reviews I was somewhat concerned. I had read a review mentioning a particular unit and how dreadful it was but I can’t find it again. Very strange! Anyway we arrived only to find we were in that very same unit!😬. We unlocked the door with trepidation only to be pleasantly surprised. The unit is spacious and had a lovely view overlooking the bay. It had everything we needed and it was wonderful to be able to do all our washing ( 4 weeks worth) before flying home to the UK. Just a short walk to the tram. We were here when they were setting up for the Gold Coast 500 but even that didn’t seem to make things busier. it’s a little dated and some of the furnishings are really worn out but that didn’t impact on our stay and also I wouldn’t furnish out a rented property in the very best decor because it will get damaged. All in all very good value for money and we loved the apartment living. We’ve always been hotel people but this experience has made us think again.

Used to be called Versace hotel but changed now. Service was good and the room was spacious. Breakfast buffet was good too!

Spectacular Ocean Views. Comfort , Cleanliness , Convenience , Car Parking under cover . Soothing sounds of the ocean . Swimming pools -: Heated Indoor . Outdoor tropical setting with Bar B que facilities . Rainbow Lorikeets visit daily on the balcony . No Smoking Property . ( includes Apts , Balcony’s and Common Areas ) Professional Staff .Incredible . Carla , Front Office staff as well and Maintenence staff all wear smiles and attend to your needs to make a holiday at Xanadu enjoyable. Managers Tony and Grace take the award for running the best Beach Resort on the Gold Coast . Congratulations . 10 out of 10 for all stars !! We thank you for making our beach holiday at Xanadu the best weeks of the year . Look forward to our return next year . ️

Decent hotel, nice location

Location is perfect..the St.James station is about 5 min walk only..shops are all around the hotel. The breakfast spread was good but one thing they should improve is they should have more Halal options available.

STAY HERE AT YOUR OWN RISK. The room at this resort harmed my children, was extremely poorly maintained and the customer service, and lack of care from management, was the worst I have ever experienced. We paid over $600 a night to stay in a 2 bedroom apartment and here were all the issues we experienced: - The room had multiple maintenance issues, many of which are a health and safety concern, and two issues brought physical harm to our children: there was an issue with their fridge which did not keep our food at a safe temperature causing our children to be sick. After bringing this to their attention there was no concern showed for the wellbeing of our children, no apology made, instead they told us that our matter was not urgent and, even worse, placed the blame on us, accusing us of “tampering” with their appliance. Why I would tamper with an appliance to cause my own children to be sick is unfathomable to me and it is clear that placing the blame on the customer was to avoid the very reasonable request I made of being reimbursed for the food that was wasted due to their faulty fridge ($81 for fridge items and $62 for breakfast out when we discovered that the milk had gone off despite being in date and only recently being opened). A small compensation in the scheme of an over $6600 stay. My child is still suffering medically a month after the stay and the manager has told us to employ a solicitor and that they will not compensate us. The hot water tap in the ensuite was broken, when rotating the tap to turn it off, it never turned to be completely off, instead it continued to rotate and the hot water came back on full blast scalding our child (a plumber came 3 days later to fix it, there was no apology made based on the harm that resulted). After the ensuite shower issue we then used the main bathroom shower which was blocked and caused flooding all over the bathroom and carpet into the hall (carpet remained uncomfortably wet for 2 days after this incident). Other maintenance issues included: the light globe in the laundry was not working upon arrival, there were insufficient kitchen utensils / supplies which was resolved when we informed them (one would think this would be checked beforehand), the child safety chain on the loungeroom blinds was broken, the door stop on the front door was broken, there were stains all over the carpet, holes in almost every wall, ripped cushions on the outdoor furniture, and the cot supplied (at additional cost) was musty and had cobwebs on it requiring me to clean it. - The spa in the common area was filthy. - Check in time was 2pm, at 2pm the room wasn’t ready, it was still being cleaned. Reception said that they would message us when the room was ready. Never received a message. - The room was supposed to supply milk, dishwasher powder, dishwashing liquid and laundry liquid. These were not supplied and we had to request them. The milk had not been delivered and then was never supplied. For your own