Descubra sua estadia em Southbank

Alexandra front check in the best! Room cleanliness was a bit disappointing not their usual standard. Not giving us facecloths each day; for most of the ten nights we were there; or cleaning the mirror in bathroom properly ir the bench top, or the glass table top too which had been cleaned but not to Langham stds. No body milk for first three days there… and the hallway had bits of dirt, grass, hair on it for at least 3-4days before it was finally vacuumed up properly. We slept on a pillowcase with two rips in it. Still a good stay but a few things where standards dropped.

Everything about this place says Motel, not 5 Star Hotel. Lack of housekeeping - our room was cleaned twice in 7 days and not well. We eventually got fed up and asked for clean towels. When we were at reception checking in, there were other guests complaining about their dirty rooms. Fifth restaurant - the breakfast buffet was terrible. There was no omelette bar or even a basic pancake machine. No option for included barista-made coffees either, which is a minimum at any “5 star” hotel. Strato restaurant - we booked this for a special occasion. There was zero recognition of this. They put us at a table beside the kitchen door and in a corner with no views despite a good corner table being empty the entire time we were there. We waited 30 mins each for 2 courses and we’re still eating 30 mins after the 2 hour allocation. The ambience was constantly disturbed by the kitchen yelling “service please!” Only upside was the extra bread and free mocktail they offered us, I assume due to the slow service. Slow lifts - we had to allocate an extra 15 mins to our departure whenever leaving the room. Poor service - as per already stated, the service was very poor if you compare it to any other 5 star hotel. It was average if you think you’re at a motel. Additionally, because they were training staff, service at the lobby bar was ridiculously slow. We waited 15 mins for them to serve 2 wines. Reception also ran out of vouchers (part of our package) and told us to come back later and say “we forgot to pick up some of our vouchers” rather than acknowledging their error. Location - we knew this going in but it is a long walk into the CBD and you need a Myki card because the nearest tram stop is outside the free zone. In summary: Avoid this place if you are looking for luxury. We booked this for a special occasion and were sorely disappointed. The only good thing is the views from some parts of the restaurants.

Although the location is not in the city, it is very close to the city. Not far from the Royal Botanic Gardens, the hotel is clean and the service is very good.

Central to most areas in Melbourne we wanted to visit Great rooms beds and srrvice from all concerned. Next vist to Melboune will stay at Quest Southbank again. Easy check in and check out. Great beds quiet enviroment a great holiday all round

Hotel location is very good. It takes only 5 minutes to walk to Eureka Building to the State Art Museum and Royal Botanic Gardens. It is no more than 10 minutes. We chose to go to Eureka Building as a convenient hotel. The only flaw in the evening experience is that the price is slightly higher but still acceptable.