Descubra sua estadia em Nelson Bay

We were extremely disappointed with the size and cleanliness of our room 208. There were long black hairs on the white tile walls in the bathroom, coffee cups dirty and the television was impossible to watch unless you sat sideways on the end of the bed. Also the television had an old set top box and one of the remotes had flat batteries so took a while to realise it was the batteries not the old unfamiliar system. I did make a complaint and the housekeeping manager was very pleasant and had the room cleaned and rearranged (the robe would then only half open). We did look in other rooms when guests had left and they were open about to be cleaned and they were very nice. We were told rooms 208 and 101 were the smallest - do not book those rooms. The position of the Seabreeze Hotel is wonderful and the decor in the bar and very popular restaurant was really well done.

A bit disappointed that Trip.com didn’t give you the option to claim NSW vouchers. Landmark Resort provide excellent customer service, best I had ever experienced. Sam was amazing on our arrival and very helpful. Floors were sticky from soap residue, she came up within 10 minutes to wipe over tiles with clean water. Later that evening, she came up again to help me with the turning on the stove. Apartment was immaculate and well designed for a small 1 bedroom. Comfortable and modern. Lots of double PowerPoints to plug in your own devices. Beautiful view off the balcony. Excellent fast wifi. Great pool and games room (air hockey with ability to team up with a partner - 4 players, plus other games). Negatives: 1. Kitchen - No oven. Could add scissors, wooden spoon and smaller sized pan. Strange to have a huge fry pan to cook for 2 people, and on a small stove top. Also would recommend replacing Tefal type plans as they can become a health hazard when old. Bathroom - Shower head could do with an upgrade to handheld as the fixed one is small, and only wets just below shoulders, plus splashes everywhere. We made good use of the spa bath. Square toilet seats aren’t comfortable. Iron is very cheap and old. Dirt was coming out of the holes underneath and water kept spilling out of it.

Another great stay at the Hotel Nelson, beautiful clean rooms, very comfortable beds , wonderful staff who are always so happy and friendly. The pool area is so great and pool set at a very comfortable temperature, we have been coming here for tor years and have never had a bad thing to say. Looking forward to us next stay which is already booked.

Easy walking distance to town and restaurants Good apartment with parking. Good pool . Reception staff very friendly and accommodating. Have stayed 3 times now and will return . Recommend for self catering family stays. Kitchen facilities good

If I had to rate the staff it would be a straight 5/5. Excellent service and so helpful. Room large with a very comfortable king sized bed. Sofa (sofabed) was difficult to sit comfortably on as the cushions seem to have lost all their support. Could have made better use of the space in the room and it would benefit from a lick of paint and some of the furniture repaired or replaced. To be honest when I booked this, I expected roughly what I got, but being on a long trip we have stayed at far better places for less. In both Australia and New Zealand. Final comment, the guest services book, I appreciate you need to advise customers of additional charges for bad behaviour, damage etc but this book just goes over the top about them, in not very friendly language. There's even a bit about EVICTION and a final stern warning, on your way out, about fines if you forget to leave the TV remote!

This was a wonderful find, especially during the busy school holidays, and at a reasonable price. I arrived after reception was closed, but was sent a message on how to obtain the key, then a very detailed note with the key to direct me to my room. The room was very spacious and clean. I immediately noted that the airconditioning was not directly over the bed - which is great for me; also a sliding door to the balcony for optional natural air. There was a microwave, toaster, tea and coffee making facilities. The reception and cleaning staff were very friendly and polite and you felt that nothing was a problem for them. My room had a balcony which was great to sit out on in the evening, and also in the morning having breakfast - with kookaburras coming to sit in the tree opposite. They have a pool, BBQ and an outdoor sitting area. No restaurant on site, but there is one across the road, and Wests Diggers just around the corner in walking distance. A fridge in reception where you can buy some extra milk and some other drinks and snacks if needed. Walking distance to the beach. A lovely restful and happy a**osphere at this motel. I look forward to returning again one day.

I had booked two nights as the last step in our road trip. I booked based on the photos provided by booking.com and comments made for that motel. We ended up staying the one night and cutting our trip short. Pros: the lady at the reception was friendly, and she rang us to see if there was anything wrong as she had found our key in the key safe. The bed, despite sagging in the middle, was comfortable. Another plus was the location, it was only a short walk to get to the marina, so a big plus for the location. Cons: the room was tiny, someone had obviously smoked on the balcony while the doors were open, which meant the room stank of both smoke and musty. The furniture is dismal, with a garden setting in the room, the rest of the cabinetry is of cheap boards that are screwed into the brick walls, nothing fits, you have to slide your hand behind the cupboard to reach the light switch. The bathroom is so dated I couldn’t bring myself to take a shower (mildew). The carpets throughout the room were filthy I just couldn’t take off my shoes!!! The bedding linen was rough - someone had made the comment that it felt like sand paper ... I concur. I am sorry for the lady that looks after the place, because she was definitely a lovely human being! Pictures are from Room 12 - I can not vouch for the other rooms at this motel.

Motel is right in the shopping area and there is even a Domino's downstairs. Woolies is a few minutes walk as are the cinema, restaurants etc Checking in was a bit tricky as I don't own a mobile and the reception desk is always unattended. Rang, from a public phone, to get the my unique access code. The security fob was waiting in my room to access the lift after that. Loved the coffee machine in the room ! Could have done with access to a washing machine but there is a laundrette at the Marina across the road. Had the pool to myself a few times. Great views from up there. Only downside was some other guests ignoring the smoke free building rule and puffing on their balconies.

I stayed at Beaches Serviced Apartments for three nights. Besides a couple of very minor maintenance issues that I advised the onsite manager of, this was a very enjoyable stay. I was is Apartment 7, which is one Bedroom and all I can say is that it was a beautifully appointed and presented apartment. The kitchen and appliances were all in great condition and good working order. Their were plenty of utensils and tableware. The lounge was very comfortable and the large HD TV was excellent for watching NSW win the 2nd round of the NRL State of Origin. Their was also a TV in the bedroom. It had a large balcony with a table and 4 chairs. Having a washer and dryer was also a great advantage and saved a trip to the local Laundromat. Even though there was a little noise around the pool during the day, the apartments were really quiet at night. The pool was warm and inviting as it is solar heated. With the West Diggers a club just around the corner, it was a great location. I will definitely stay here again when next in Nelson Bay.

I don't recommend it for small families(who have young kids).. i booked 2 bedrooms appartment and when i got there i got shoked for the bedroom how far were from each other , one bedroom upstairs and one down stairs , i don't understand how they do something like that, my kids had to sleep on the sofa bed because i won't leave them sleep that far from me. When i booked it i didn't know that and when i asked them if they can change the room for me they said that's only what we have we don't have 1 bedroom appartment only 2 , i don't understand how come hotel like this hotel only have 2 bedrooms apparment , how come if couples want to book a 1 bedroom apparmtent ??