Descubra sua estadia em Brendale

Beautiful hotel and easy check in process. The lady who checked us in was so welcoming and friendly. Disappointing the hotel does not have its own private cafe, or in house restaurant... one has to walk up the road and cross the street to get to those completely separate and public facilities. The room was not clean... specifically, the very dark carpets had been vacuumed, but there was visible dust and debris on the skirting boards and around all edges of the carpets. Otherwise the rooms were nice, however the view out over the expansive Woolworths roof top was ugly beyond words. No dining table or even chairs in the room, which rendered any hope of room service, quite pointless. Parking was easy. Price was reasonable. The swimming pool looked like a sad after thought, squeezed into a corner, right beside the driveway into the hotel car park. The primary reason I've rated the hotel low on average, is because I am most unhappy that the $100 hold placed (no charges incurred against it) on my credit card, that I was assured would be released in full at checkout (which was Sunday 9/10/22), is still, three business days on, being held by the hotel. I emailed hotel reception about this Tuesday and was assured it had been done. Today (Wednesday 12/10/22) I am still waiting. I emailed the hotel again and asked for a receipt showing the release had been made and note it is dated 11/10/22, confirming they only released it 3 days after check out and upon my making contact to raise it with them. $100 is a significant sum to not be able to access in my account and furthermore shows this hotel cannot be trusted with guest credit cards. I don't doubt there was every chance the hotel would not have released the hold and only did so when I emailed them about it. My advice to potential guests is to give them a $100 cash hold, so you get it back immediately, or if giving them you credit card, ensure you check you statement to confirm holds are released back to your account. The hotel does not have a right to these funds and they must make it a priority to respect guests and honour their trust and release funds immediately on check out. I've now had to lodge a dispue with my bank to get this sum released.

Wonderful motel with great amenities. The management are very accommodating and do a great job of maintaining the property to a high standard.

The atmosphere of the hotel is very elegant. Check-in was smooth. Comes with breakfast. The location is very good.

There is a parking lot, the location is good, there is a big shopping mall next to it, and there is an Asian supermarket. It is very convenient to eat and drink. It is very close to the airport, but it is not noisy. The breakfast is milk coffee bread taken from the room.

The Cheomside shopping mall is right across the traffic light. There is a 24-hour McDonald's right in front, and the friendly staff who know what you need and offer it to you before you ask were nice! In Korea, you can't use the washing machine at night, so I asked the hotel, and they told me that it is available 24 hours, so I was able to do my laundry comfortably. It was nice that there was a washing machine, dryer, stove, microwave, refrigerator, dishwasher, electric kettle, iron, and safe, and it was great value for money. It seems like a hotel where you can stay for a long time! However, there is a siren sound day and night and car noise, but I personally think that it is a big advantage, so I can cover up these points!

If you want basic, grubby, unfriendly service and not after value for money then this is the place for you, After going into our first room that smelt like someone had been smoking in there for years on end then second room provided was no better at all, Cleanliness is not existent in this establishment at all. Walls stained, cutlery draw had food scraps, toilet dirty, hair is sink and pillowcases which shows these aren’t changed, dishwasher still with food in it, sofa badly stained and overall entire apartment was dusty. Given we were travelling with our 7 month old daughter we didn’t want to stay put given how disgusting the place was but was denied a refund after going down to express our concerns. We were forced to sleep / stay here despite it being so grubby!! Emailed and sent messages hoping some action would be taken following morning but nothing, Goes to show they expect a premium price but want to deliver less than even remotely satisfactory. DO NOT STAY HERE If it wasn’t for the hospital next door this place would not stand a chance with these standards. Management clearly have no regard for their guests. Worst stay we have experienced. To be refused a refund and told there was nothing they could do is a joke. You have been warned

The breakfast was good, the environment was clean and fresh, and the fruit was fresh. Going out was McDonald's. It is suitable for bringing children, the location of the hotel is very conspicuous, there is parking lot, very good, staying next time.

I had the BEST stay here! Over the last few weeks I’ve stayed in a few hotels in the Gold Coast & Sunshine Coast before getting to Brisbane. My 2 night stay at The Brook was the best so far! The room was so nice & clean, the staff were warm, friendly & helpful. The food at the restaurant was delish & the little extra’s were such a nice touch & so appreciated. There was a complimentary drink offered for the restaurant, a 10% discount on food, nice bottle of red wine in the room, and in the bathroom there was double the toiletries (which was so good because you know 1 of those tiny bottles of shower gel is never enough). They even gave me a late check out at no extra charge. Gemma & Emma in the restaurant/bar were so helpful, kind & down to earth. And the tree! The tree covered in fairy lights was the highlight. Overall, I can not fault it!! It was amazing & I would definitely stay again!

The motel was easy to navigate to for us country bumpkins who don’t drive in the city we could walk to the Westfield shopping centre rooms clean and tidy we had 16 and it was at the back so not much road noise for being on a busy road. Aldi next door was a great convenience